term1 Definition1term2 Definition2term3 Definition3
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Definition: ______________________________
The result of carrying out an activity, following a process, or delivering an IT service etc. This term is used to refer to intended results, as well as to actual results.
Outcome
Do you have definition for services?
Services are a means of delivering value by facilitating outcomes customers want to adhere without the ownerships of specific costs and risks.
What would that mean in operations terms. Give me few handles?
Services facilitate outcome by having a positive effect on activities, objects and tasks, to create conditions for better performance .
As a result the probablity of the desired outcomes is higher.
But without the ownership and the risks? Customers cannot wish them away.
NO, they cannot, but what they can do is let the provider take the ownership. That's why it is a service.
If customers manage it all by themselves, they would not need a service, would they?
Aha! Because the provider is specialized with capabilities for dealing with those costs and the risks.
Yes! And the customer would rather specialize in those outcomes.
And also the provider can potentially spread those costs and risks across more than one customer.
That is why we have a book on Service Managment.
Definition: ________________________
A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
Service
A service provided by an ________________ provider.
It is made up of a combination of information technology, people and processes. A customer-facing __________ directly supports the business processes of one or more customers and its service level targets should be defined in a service level agreement.
Other ____________, called ________________, are not directly used by the business but are required by the service provider to deliver customer-facing services.
IT Service
Supporting Services are not directly.........
_________________ is helpful in understanding how this happens, and how a service provider can adapt its services to meet the changing customer environment.
ITIL Service Strategy
Services can be discussed in terms of how they relate to one another and their customers, and can be classified as _______, ____________, or _______________.
core
enabling
enhancing
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