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Define Customer Service
The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customer customers in a manner that satisfies identified and ultimately results in positive word of mouth-of-mputh publicity and return business.
Customer service involves knowledgeable, capable and enthuastic employees delivering ______and ______ to both ________ and _____ customers in a manner that satisfies i detified needs and unidentified need.
Customer service involves knowledgeable, capable and enthuastic employees delivering products and services to both external and internal customers in a manner that satisfies i detified needs and unidentified need.
___________ ______________ describes individuals from earlier customer service days who made, bartered or sold items from their home for a particular target market
Cottage industries describes individuals from earlier customer service days who made, bartered or sold items from their home for a particular target market
According the the text " Growth in the service sector us driven by increasing demand for ___________ ,___________, _____and ______."
According the the text " Growth in the service sector us driven by increasing demand for imformation, wholesale and retail trade, health care and social assistance and professional and business services."
What societal factors have affected customer service?
Global economic shift
Shifts in population
Increased technology efficiency
Globalization
Deregulation
Geopolitical
What are some of the consumer behavior shifts that have occurred within the last 10-20 years?
New Mindsets
Expectations
What are six components of a customer service environment ?
The customer
Organizational culture
Human resource
Products and deliverables
Delivery system
Service
What is the service industry?
A term that is used to describe businesses and organizations that are engaging primarily in service delivery.
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