term1 Definition1term2 Definition2term3 Definition3
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Don't criticize, condemn or complain
“I should forgive them for this because …” and conclude this sentence with an open mind
Give honest and sincere appreciation
Tell her that her presentation last week gave you some really useful takeaways, or mention that you’re very impressed by her patience when handling tough clients.
Arouse in the other person an egar want
bait the hook to suit the fish.” In other words, give people what they want, not what you want.
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