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Discuss FIVE phases of a negotiation and suggest the activity that might take place at each stage
Identify THREE types of non-verbal communication and explain why each is important in negotiation.
- eye contact
- poximity
- body language
- get pg number and more detail on correct terms
Explain the use of FOUR different types of questions in a negotiation.
Discuss THREE persuasion methods that can be used in a negotiation.
Outline how to analyse the process and outcomes of a negotiation.
Explain the following tactics and how they might be used in a commercial negotiation:
(i) The add-on
(ii) Good cop/bad cop
(iii) Split the difference.
Explain how each of the following might impact upon a commercial negotiation:
(i) Non-verbal communication
(ii) Culture.
Outline THREE elements of the opening stage of a negotiation.
Explain the closure phase of a commercial negotiation.
Explain FOUR tactics that may be used in a commercial negotiation.
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