term1 Definition1term2 Definition2term3 Definition3
Please sign in to your Google account to access your documents:
Interview the User and Back up Data
Start > question the User > back up data as needed
Establish a Theory
Examine the system or ask more questions > best guess of problem source
Test your Theory
Test your guess > is your guess confirmed
Plan the Fix and Resolve the Problem
Plan steps to fix the problem > fix the problem
Verify and Prevent
Verify the system works > is the problem solved > could this problem have been prevented > take preventive action
Document
Document findings, actions, outcomes > STOP
Need help typing ? See our FAQ (opens in new window)
Please sign in to create this set. We'll bring you back here when you are done.
Discard Changes Sign in
Please sign in to add to folders.
Sign in
Don't have an account? Sign Up »
You have created 2 folders. Please upgrade to Cram Premium to create hundreds of folders!