Conflict Management Final

Front 1

Silencers

Back 1

Faking stomach pains, yelling or crying hysterically, faking a headache

Front 2

Fisher's influence map

Back 2

Technique used to discover possible consequences of achieving your goal and not achieving your goal

Front 3

XYZ technique

Back 3

An example would be "when you yell at me when we are having a conflict, I get scared and frustrated"

Front 4

Relational Transgression

Back 4

The violation of a taken-for-granted expectation between two people

Front 5

How important are the issues to the party?

Back 5

According to Folger et al, it is the first question to ask in the "Style Selection Decision Tree"

Front 6

Flooding

Back 6

According to Driver et al., when one or both partners become emotionally and physically overwhelmed: increases in palm sweating, heart rate, shallow breathing

Front 7

Expectational forgiveness

Back 7

When you forgive because others think you should

Front 8

What is the S (Stop) Step in the STAR technique

Back 8

You tell your conflict partner that you are getting too angry; you need to take a break; you will be in the backyard for about 10 minutes; you will be back to continue the conflict

Front 9

High Context culture

Back 9

A type of culture in which the situation holds the meaning

Front 10

Barriers to expressing forgiveness

Back 10

Fear that a transgression will be repeated; fear of appearing weak; loss of victim status benefits

Front 11

What are reasons to avoid certain tactics

Back 11

- Remove the focus from the issue

- create defensiveness

- escalate conflicts

Front 12

South Korea, Ecuador, Guatemala, and Panama

Back 12

Collectivist, High context cultures in which individuals emphasize their interdependent self-construals

Front 13

Communal approach

Back 13

According to Ting-Toomey, a conflict approach that combines both collectivism and a small power distance value orientation

Front 14

Affective Dimension of Forgiveness

Back 14

The presence of positive feelings and the absence of negative feelings toward the transgressor

Front 15

Hearing

Back 15

The physical process of taking in auditory sensations without deliberate, thoughtful attention

Front 16

What is one who emphasizes his/ her Independent Self-Construal

Back 16

A person who emphasizes directness of communication, one's autonomy, and self-reliance

Front 17

,Avoidance

Back 17

Tactic to use when time is limited, the issues is unimportant to you, you need time to think

Front 18

S-TLC

Back 18

What is Stop, Think, Listen, Communicate

Front 19

Intercultural Code-switching

Back 19

”The act of purposefully modifying one’s behavior in an interaction in a foreign setting . . . to accommodate different cultural norms for appropriate behavior” (cited by Ting-Toomey)

Front 20

Emotional and loyalty appeals

Back 20

“If you loved me you would . . .” and “if you were my friend, you would . . .”

Front 21

Reconciliation

Back 21

The process of relationship repair

Front 22

Characteristics of happy couples

Back 22

we-ness, love maps, glorifying the struggle, fondness and admiration

Front 23

evaluative listening

Back 23

A type of listening that could result in statements such as "That's not a solution that will work" or "What a great idea!"

Front 24

Assertiveness

Back 24

The ability to pursue one’s own goals while respecting the other person’s wants and needs

Front 25

How important are the issues to the party?

Back 25

If using the Style Selection Decision Tree, this is the first question you should ask yourself (Folger et al.)

Front 26

Describe, Interpret, Evaluate

Back 26

DIE

Front 27

Anger-controllers

Back 27

People who express anger in a socially appropriate fashion

Front 28

Hollow forgiveness

Back 28

“Even though I told him I forgave him, I still want to get even and retaliate” is an example of this type of forgiveness

Front 29

Trait anger

Back 29

A predisposition to react to situations with angry outbursts

Front 30

Reasons we do not listen effectively

Back 30

Daydreaming, external noises, listening apprehension, information overload are examples of this

Front 31

Allness statements

Back 31

Statements such as "Every time I want to go to a movie you refuse to go" and "Why can't you ever just agree with me?"

Front 32

Components of I-statements

Back 32

"I feel . . . when I . . . because I (think, believe) . . . I'd like (want, wish) . . .

Front 33

Scripted Behaviors

Back 33

Behaviors we display mindlessly, habitually

Front 34

Compromise

Back 34

A tactic used when there is not enough time, the issue is not important enough to you, the other is not willing to collaborate, and other tactics have failed

Front 35

Semi-apologies

Back 35

"I'm sorry that what I said hurt your feelings" or "I apologize that my comments angered you” are examples of this type of apology.