Conflict Management Exam 1

Front 1

What are the two types of stress

Back 1

1. Cumulative Stress
2. Acute Stress

Front 2

Define Cumulative Stress

Back 2

Low level stress over a long period
Difficult to ID

Front 3

4 phases of Cumulative Stress

Back 3

1. Warning Phase
2. Worsening Symptoms
3. Entrenched Stress
4. Debilitating Stress

Front 4

Define the "Warning Phase" phase

Back 4

Usually emotional nature, vague anxiety, depression, apathy, emotional fatigue.

Front 5

Define " Worsening Symptoms" phase

Back 5

Emotional reactions now accompanied by physical symptoms

Sleep disturbances
Fatigue

Front 6

Define "Stress"

Back 6

A physical or psychological response to a perceived threat, challenge, change or demand.

Front 7

Define "Stressors"

Back 7

Something that causes stress reaction or response

Front 8

Stress may cause ______ ________ _________

Back 8

Physical, emotional, or mental health problems

Can be all 3

Front 9

Stress reactions can be both ________ and ________

Back 9

Mental and physical

Also known as "fight or flight"

Front 10

Define "Entrenched Stress" Phase

Back 10

Occurs when you ignore the first two stages

Difficult to recover from this phase without counseling

Front 11

Define " Debilitating stress" Phase

Back 11

Occurs when you ignore the first 3 phases

You will cease to function and you can die

Front 12

Define " Acute Stress "

Back 12

Reaction to one or more specific incidents

Beyond the individuals ability to cope

Front 13

Define "Debilitating Stress" Phase

Back 13

Occurs when you ignore the first 3 phases

You will cease to function and you can die

Symptoms: 1. Heart attack
2. Low Self-esteem
3. Paranoia

Front 14

Define " Resistance" Phase (ACUTE)

Back 14

You make your decision to resist the treat

Resist by engagement or fight

Resist by disengagement or run

Front 15

Define "Exhaustion" Phase (ACUTE)

Back 15

Body needs a break to recover

Front 16

Define "Conflict"

Back 16

A disagreement that may not require police investigation

Front 17

Problem solving is a ____________ and abilities scale ____ to ____

Back 17

Integral part of policing

Abilities scale 1 to 10

Front 18

Name the SARA Model

S
A
R

A

Back 18

1. Scanning
2. Analysis
3. Response
4. Assessment

Front 19

Name the CAPRA conflict management model

C
A
P
R

Back 19

1. Clients
2. Acquiring and analyzing information
3. Partnerships
4. Response

Front 20

Name the PARE problem solving model

P
A
R
E

Back 20

1. Problem identification
2. Analysis
3. Response
4. Evaluation

Front 21

What are some characteristics of a Violent person?

Back 21

1. Below Average intelligence
2. Impulsive and lack of self-control
3. Inflated sense of self-worth
4. Intense craving for social power

Front 22

What are some potential causes of violence?

Back 22

1. Stress
2. Personality Disorders
3. Alcohol and drugs
4. Threats
5. Panic

Front 23

What is a good way to deal with violent persons?

Back 23

Control emotions

Take your time