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56 Cards in this Set

  • Front
  • Back
A communication process, involving both verbal and nonverbal messages, that attempts to reinforce or change listeners' attitudes, beliefs, values, or behavior.
An action subgoal that asks listeners to demonstrate their acceptance of attitudes, beliefs, or values by performing the behavior suggested by the speaker.
An action subgoal that asks listeners to demonstrate their alteration of an attitude, belief, or value by stopping certain behaviors.
An action subgoal that asks listeners to demonstrate their acceptance of an attitude, belief, or value by avoiding certain behavior.
An action goal that asks listeners to demonstrate their acceptance of an attitude, belief, or value by continuing to perform the behavior suggested by the speaker.
Question of Fact
A question that asks what is true and what is false.
Question of Value
A question that asks whether something is good or bad, desirable or undesirable.
Question of Policy
A question that asks what actions should be taken.
An audience will judge your ______ by the amount of knowledge, degree of involvement, and extent of experience you display. The more you show in your subject, the more likely it is that your audience will accept what you have to say.
An audience's judgment of your _______ is based on their perceptions of your trustworthiness and ethics. The best way to establish your _______ is to be honest and fair.
The appeal or attractiveness that the audience perceives in the speaker, contributing to the speaker's credibility.
Questionable Cause
A fallacy that occurs when a speaker alleges something that does not relate to or produce the outcome claimed in the argument.
Ad hominem
A fallacy that attacks a person rather than the argument itself. This is also referred to as name-calling.
Red herring
A fallacy that uses irrelevant information to divert attention away from the real issue.
Hasty Generalization
A fallacy that occurs when a speaker does not have sufficient data and therefore argues or reasons from a specific example.
The purpose and nature of interpersonal relationships
An association between at least two people: casual, considered private, and reveals personal information.
Uncertainty Reduction Theory
A theory suggesting that when we meet others to whom we are attracted, our need to know about them tends to make us draw inferences from observable physical data.
Predicted Outcome Value Theory
A theory that suggests that people connect with others because they believe that rewards or positive outcomes will result.
Social Exchange Theory
A theory based on the assumption that people consciously and deliberately weigh the costs and rewards associated with a relationship or interaction.
Fundamental Interpersonal Relations Orientation Theory
A theory that provides insight into our motication to communicate. This theory consists of three needs: affection, inclusion, and control.
Small Talk
Casual conversation that is often impersonal and superficial, including greetings, comments about the weather, newsworthy events, or trivia.
Online Relationships
Conversations through the computer where you are unable to hear their voice, see their appearance (in person) and touch them (ex: hug).
Voluntary sharing of information about the self that another person is not likely to know.
Johari Window
A graphic model describing human interaction that is useful because it depicts four different levels of knowledge that exists in our relationships with others.
Social Penetration
The process of increasing disclosure and intimacy in a relationship.
The claim of individuals, groups, or institutions to determine for themselves when, how, and to what extent information about themselves is communicated to others.
Using the terms "women" and "men" as identifiers to describe or distinguish communication between the sexes is troublesome. The terms imply sameness across all women and all men that might or might not be true.
The stage during which individuals meet and interact for the first time.
The stage of coming together that requires risk taking because little is known as yet about the other person.
This stage marks an increase in the participants' commitment and involvement in the relationship.
This stage conveys a sense of togetherness. The two people have established a deep commitment, and the relationship has become extremely important to them.
This stage is the public announcement of commitment -- as when a couple announces that they are engaged or getting married.
In this stage, the differences between the individuals are highlighted and become forces that slow or limit the growth of the relationships.
In this stage, information exchange is reduced, and some areas of difference are completely avoided because conversation would only lead to a deepening of the conflict.
At this stage the relationship reaches a standstill. The participants avoid interaction and take care to sidestep controversy.
This stage is marked by physical distancing and eventual separation.
This stage occurs when the individuals take the necessary steps to end it.
The Intrapsychic Phase
People begin to internally assess their dissatisfaction with a relationship. This phase involves perception, assessments, and decision making about what to do about the relationship. (within your mind)
The Dyadic Phase
In this phase, the people in the relationship discuss the status of their relationship. The interactions vary from cooperative to uncooperative in discussing the partners' unsatisfying traits or behaviors and whether to solve the problem or to separate.
The Social Phase
In this phase, the relationship difficulties become more public within the context of family, friends, co-workers, or other acquaintances.
The Grave-Dressing Phase
This phase is where individuals begin to justify to others why the realtionship had to end. These explanations aid in the healing process, in coping, and in the relationship to explain to others why the relationship dissolved.
Contradictory impulses that push and pull us in conflicting directions with others.
An expressed struggle between at least two independent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals.
Primary Group
A group that focuses on social and interpersonal relationships.
Secondary Group
A group that exists to accomplish tasks or achieve goals.
Mutual dependence of group members on one another.
The desire of group members to work together to complete a task to the satisfaction of the entire group.
The attraction that group members feel for each other and willingness to stick together; a form of loyalty.
Expected and shared ways in which group members behave.
A dysfunction in which group members value the harmony of the group more than new ideas, fail to critically examine ideas, hesitate to change flawed decisions, or lack willingness to allow new members to participate.
An influence process that includes any behavior that helps clarify a group's purpose or guides the group to achieve its goals.
Task Needs
Need related to the content of a task and all behaviors that lead to the completion of it.
Maintenance Needs
Needs related to organizing and developing a group so that the members can realize personal satisfaction from working together.
Autocratic Leader
A leader who has complete control.
Democratic Leader
A leader who shares control.
Laissez-faire Leader
A leader who gives up control.