Compt Tia A+ Software Final

Front 1

An operating system manages hardware, runs applications, provides an interface for users, and stores,
retrieves, and manipulates files.

Back 1

True

Front 2

Current versions of Windows use DOS as the operating system.

Back 2

False

Front 3

The kernel provides a way for the user to do such things as select music to burn to a CD, install an
application, or change the wallpaper on the Windows desktop.

Back 3

False

Front 4

The Windows desktop is itself a folder.

Back 4

true

Front 5

System Information can be useful when strange error messages appear during startup.

Back 5

True

Front 6

A(n) ____ is software that controls a computer.

Back 6

Operating System

Front 7

In 1986, ____ was introduced and quickly became the most popular OS among IBM computers and IBMcompatible
computers using the Intel 8086 processors.

Back 7

MS DOS

Front 8

A ____ interface is an interface that uses graphics as compared to a command-driven interface.

Back 8

graphical user

Front 9

Vista has a new 3D user interface called the ____ user interface.

Back 9

Aero

Front 10

A(n) ____ is a low-end inexpensive laptop with a small 9- or 10-inch screen and no optical drive.

Back 10

Netbook

Front 11

A ____ makes it possible to boot a computer into one of two installed OSs.

Back 11

Dual Boot

Front 12

A(n) ____ is the portion of an OS that relates to the user and to applications.

Back 12

shell

Front 13

The OS ____ is responsible for interacting with hardware.

Back 13

kernel

Front 14

The ____ interface between the subsystems in user mode and the HAL.

Back 14

executive services

Front 15

A ____ is a single task, such as the task of printing a file, that the process requests from the kernel.

Back 15

thread

Front 16

____ are small programs stored on the hard drive that tell the computer how to communicate with a
specific hardware device such as a printer, network card, or modem.

Back 16

Device Drivers

Front 17

The ____ is normally located at the bottom of the Windows desktop, displaying information about open
programs and providing quick access to others.

Back 17

taskbar

Front 18

The ____ is usually on the right side of the taskbar and displays open services.

Back 18

system tray

Front 19

A(n) ____ is a program that runs in the background to support or serve Windows or an application.

Back 19

service

Front 20

A ____ is one or more characters following the last period in a filename, such as .exe, .txt, or .avi.

Back 20

file extension

Front 21

The ____ dialog box in Windows Vista appears each time a user attempts to perform an action that can be
done only with administrative privileges.

Back 21

User Account Control

Front 22

Windows identifies file types primarily by the ____.

Back 22

file extension

Front 23

Windows offers two ways to sync files: ____.

Back 23

Briefcase and Offline Files

Front 24

From the ____ window, you can change the read-only, hidden, archive, and indexing attributes of the file.

Back 24

Properties

Front 25

A(n) ____ is a list of items that is used to speed up a search.

Back 25

Index

Front 26

Most PC support jobs require simply working with hardware and software.

Back 26

False

Front 27

Knowing how to effectively work with people in a technical world is one of the most sought-after skills in
today’s service-oriented work environments.

Back 27

True

Front 28

When working with a customer, your primary job is to satisfy your boss.

Back 28

False

Front 29

A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to
use a computer.

Back 29

True

Front 30

The support technician decides when the work is done.

Back 30

False

Front 31

A ____ is the only one responsible for the PC before trouble occurs.

Back 31

PC Support Technician

Front 32

The most significant certifying organization for PC technicians is the ____.

Back 32

CompTIA

Front 33

____ has industry recognition, so it should be your first choice for certification as a PC technician.

Back 33

A+

Front 34

When someone initiates a call for help, the technician starts the process by creating a(n) ____.

Back 34

ticket

Front 35

One of the most important ways to achieve customer satisfaction is to do your best by being ____.

Back 35

Prepared

Front 36

____ customers are those where you both work for the same company, in which case you might consider
the customer your colleague

Back 36

internal

Front 37

____ customers are your customers who come to you or your company for service.

Back 37

External

Front 38

To improve your attitude, you must do it from your ____.

Back 38

heart

Front 39

When you’re working with or talking to a customer, focus on ____.

Back 39

him or her

Front 40

____ differences happen because we are from different countries and societies or because of physical
handicaps.

Back 40

Cultural

Front 41

____ a problem increases your value in the eyes of your coworkers and boss.

Back 41

Taking Ownership OF

Front 42

To provide good service, you need to have a good ____ when servicing customers on the phone or online,
on site, or in a shop.

Back 42

plan

Front 43

Begin each new relationship with a ____.

Back 43

positive attitude

Front 44

Troubleshooting begins by ____.

Back 44

interviewing the user

Front 45

Part of setting ____ is to establish a timeline with your customer for the completion of a project.

Back 45

expectations

Front 46

As a support technician, your goals can include ____ the user, as well as repairing the computer.

Back 46

educating

Front 47

____ support requires more interaction with customers than any other type of PC support.

Back 47

Phone

Front 48

____ is required if the customer must be told each key to press or command button to click.

Back 48

Patience

Front 49

Knowing how to ____ a problem to those higher in the support chain is one of the first things you should
learn on a new job.

Back 49

escalate

Front 50

Organize your time by making ____ and sticking with them as best you can.

Back 50

to-do lists

Front 51

As a PC support technician, you can expect to be faced with installing Windows in a variety of situations.

Back 51

True

Front 52

The retail version costs less than the OEM version, but can only be installed on a new PC for resale.

Back 52

False

Front 53

Microsoft offers 64-bit versions for all Vista retail editions.

Back 53

False

Front 54

Many hardware manufacturers have chosen to not produce Vista drivers for their older devices, so it’s very
important to find out if your hardware will be compatible with Vista.

Back 54

True

Front 55

Microsoft no longer supports Windows 2000, so as a credible technician you should not recommend that it
be installed on a new PC.

Back 55

true

Front 56

Upgrading to a better edition of Vista can easily be accomplished by using the ____ feature.

Back 56

Windows Anytime Upgrade

Front 57

Use a ____-bit OS if you need increased performance and your system has enough resources to support it.

Back 57

64

Front 58

Use ____ to find out which devices are installed in your XP system.

Back 58

Device Manager

Front 59

A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.

Back 59

dual

Front 60

A(n) ____ server is used to hold the setup files on the Windows CD or DVD to a file server on the network
and then at each PC, you can execute the Setup program on the server.

Back 60

distribution

Front 61

A(n) ____ installation is performed by storing the answers to installation questions in a text file or script
that Windows calls an answer file.

Back 61

unattended

Front 62

A ____ is a copy of the entire volume on which Windows is installed to another bootable media such as CDs
or USB drive.

Back 62

drive image

Front 63

The Windows utility ____ is used to remove configuration settings, such as the computer name that
uniquely identifies the PC.

Back 63

sysprep.exe

Front 64

For some brand-name computers, the hard drive contains a ____ partition that can be used to reinstall
Windows.

Back 64

hidden recovery

Front 65

A ____ computer is software that simulates the hardware of a physical computer.

Back 65

virtual

Front 66

The ____ partition is the active partition of the hard drive.

Back 66

system

Front 67

A Windows ____ is a logical group of computers and users that share resources, where administration,
resources, and security on a workstation are controlled by that workstation.

Back 67

workgroup

Front 68

A Windows domain is a type of ____ network, which is a network where resources are managed by a
centralized computer.

Back 68

client/server

Front 69

An example of a network operating system is Windows Server 2008, which controls a network using the
directory database called ____.

Back 69

active directory

Front 70

The ____ command is used to copy the information from the old computer to a server or removable media.

Back 70

scanstate

Front 71

The ____ command is used to copy the information to the new computer.

Back 71

loadstate

Front 72

Product ____ is a method used by Microsoft to prevent unlicensed use of its software so that you must
purchase a Windows license for each installation of Windows.

Back 72

activation

Front 73

During a normal Windows XP installation, setup causes the system to reboot ____ times.

Back 73

3

Front 74

To convert a FAT32 volume to an NTFS volume, first back up all important data on the drive and then use
this command at a command prompt: ____, where D: is the drive to be converted.

Back 74

convert D: /FS:NTFS

Front 75

For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure
updates.

Back 75

automatic

Front 76

Currently, Microsoft offers four service packs for Windows XP.

Back 76

false

Front 77

Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning
CDs and DVDs, and for a variety of other tasks, so it’s important to delete unneeded files occasionally.

Back 77

true

Front 78

Depending on how fragmented the drive and how large the drive, defragmenting it can take less than an
hour or as long as all night.

Back 78

true

Front 79

When a new hard drive is first installed in a system, you must first initialize the disk.

Back 79

true

Front 80

You can install an OS on a spanned or striped volume that uses software RAID.

Back 80

false

Front 81

For Windows XP, use the ____ to see which service packs are installed.

Back 81

System Properties

Front 82

To view and manually install updates, click ____, and then follow the directions on-screen.

Back 82

Start, All Programs, Windows Update

Front 83

To protect a system against malicious attack, you need to verify that ____ software is configured to scan
the system regularly and that it is up-to-date.

Back 83

antivirus

Front 84

Files can end up in ____ segments all over the drive.

Back 84

fragmented

Front 85

By default, Vista automatically defrags a drive every ____.

Back 85

Wednesday at 1 am

Front 86

Use the ____ command to defrag the drive from a command prompt window.

Back 86

defrag

Front 87

To make sure the drive is healthy, you need to search for and repair file system errors using the Windows
____ utility.

Back 87

chkdsk

Front 88

A snapshot of the system settings and configuration is called a ____.

Back 88

restore point

Front 89

____ creates restore points at regular intervals and just before you install software or hardware.

Back 89

system protection

Front 90

When you back up the system state, the registry is also backed up to the folder ____.

Back 90

%SystemRoot%\repair\RegBack

Front 91

Besides backing up user data or system files, you can also back up the entire hard drive using Windows
Vista ____.

Back 91

Complete PC Backup

Front 92

The user folder for an account contains a group of subfolders called the user ____.

Back 92

profile namespace

Front 93

If you enter a command and want to terminate its execution before it is finished, you can press ____ to do
so.

Back 93

CTRL+Break

Front 94

The ____ command creates a subdirectory under a directory.

Back 94

MD

Front 95

A file with a .bat file extension is called a ____ file.

Back 95

batch

Front 96

A dynamic disk requires ____ MB of storage for the disk management database.

Back 96

1

Front 97

You can use ____ to convert two or more basic disks to dynamic disks.

Back 97

disk management

Front 98

When a hard drive is first sensed by Windows, it is assigned the ____ disk status.

Back 98

basic

Front 99

A disk marked as dynamic can be used with other dynamic disks in a spanned or ____ volume.

Back 99

striped

Front 100

If you are having problems with a hard drive, volume, or mounted drive, check ____ for events about the
drive that might have been recorded there.

Back 100

Event Log

Front 101

You can edit the registry and create a restore point while in Safe Mode.

Back 101

false

Front 102

Windows Vista tracks issues that are interfering with performance.

Back 102

True

Front 103

The indexing service of Windows indexer has a high priority and take precedence over other programs.

Back 103

false

Front 104

If you notice that performance slows after a system has been up and running without a restart for some
time, suspect a memory leak.

Back 104

true

Front 105

Editing the registry can be dangerous, so do this with caution and be sure to back up first!

Back 105

true

Front 106

The ____ tab of Task Manager lists system services and other processes associated with applications,
together with how much CPU time and memory the process uses.

Back 106

Processes

Front 107

To stop a process using Task Manager, select the process and click ____.

Back 107

End Process

Front 108

If your desktop locks up, you can use ____ to refresh it.

Back 108

Task Manager

Front 109

The ____ tab in Task Manager provides details about how a program uses system resources.

Back 109

Performance

Front 110

The ____ tab in Task Manager lets you monitor network activity and bandwidth used.

Back 110

Networking

Front 111

The ____ tab in Task Manager shows all users currently logged on the system.

Back 111

Users

Front 112

You can use the ____ to find out what processes are launched at startup and to temporarily disable a
process from loading.

Back 112

system configuration utility

Front 113

____ is a Windows utility that can be used to build your own customized console windows.

Back 113

Microsoft Management Console

Front 114

A(n) ____ is a single window that contains one or more administrative tools such as Device Manager or
Disk Management.

Back 114

console

Front 115

In a console, the individual tools are called ____.

Back 115

snap-ins

Front 116

A console is saved in a file with an ____ file extension.

Back 116

.msc

Front 117

Device Manager reads data from the ____ key to build the information it displays about hardware
configurations.

Back 117

HKLM\HARDWARE

Front 118

____, under Windows Vista, is a summary index designed to measure the overall performance of a
system.

Back 118

Windows Experience Index

Front 119

To make sure that all hardware or software installed on the system is compatible with Windows Vista, use
the ____.

Back 119

Vista Upgrade Advisor

Front 120

You can use the ____ to find information about the installed processor and its speed, how much RAM is
installed, and free space on the hard drive.

Back 120

System Information Utility

Front 121

The ____ is responsible for maintaining an index of files and folders on a hard drive to speed up Windows
searches.

Back 121

Windows Indexer

Front 122

The ____ box can protect your system against users making unauthorized changes and against malware
installing itself without your knowledge.

Back 122

UAC

Front 123

To find out if programs and services are slowing down Windows startup, boot the system in ____ and
watch to see if performance improves.

Back 123

Safe Mode

Front 124

You can use the ____ utility to zero in on the service or other program that is slowing down startup.

Back 124

MSConfig

Front 125

Most programs written for Windows have a(n) ____ routine which can be accessed from the Vista
Programs and Features applet in the Control Panel, the XP Add Remove Programs applet in the Control
Panel, or a utility in the All Programs menu.

Back 125

uninstall

Front 126

Errors with memory are often difficult to diagnose because they can appear intermittently and might be
mistaken as application errors, user errors, or other hardware component errors.

Back 126

True

Front 127

Driver Verifier attempts to overload the drivers it monitors, which can cause a memory error.

Back 127

False

Front 128

If Driver Verifier runs for a few days and has still not found the problem, it probably will not help you.

Back 128

True

Front 129

Using Windows Vista, you can use Device Manager without responding correctly to the UAC box.

Back 129

false

Front 130

If your hard drive is corrupted, you still might be able to recover data.

Back 130

true

Front 131

Use the Windows Vista ____ tool to deal with an immediate hardware or software problem.

Back 131

Problems Reports and Solutions

Front 132

If the problem happens in the kernel mode of Windows, a ____ or blue screen error occurs.

Back 132

STOP

Front 133

You can quickly identify a problem with memory or eliminate memory as the source of a problem by using
the ____ tool.

Back 133

Vista Memory Diagnostics

Front 134

For hardware problems, ____ is a Windows Vista/XP/2000 utility that runs in the background to put stress
on drivers as they are loaded and running.

Back 134

Driver Verification

Front 135

The ____ tool displays information about digitally signed files, including device driver files and application
files, and logs information to C:\Windows\Sigverif.txt.

Back 135

File Signature Verification

Front 136

The ____ tool can be used to direct information about drivers to a file, including information about digital
signatures

Back 136

Driver Query

Front 137

Vista configuration data is stored in the Vista ____ file.

Back 137

Boot Configuration Data

Front 138

The Vista Advanced Boot Options menu appears when a user presses ____ as Vista is loading.

Back 138

F8

Front 139

Registry settings collectively called the ____ are saved in the registry each time the user successfully logs
onto the system.

Back 139

Last Known Good Configuration

Front 140

You can use the Windows RE command prompt window to restore registry files using those saved in the
____ folder.

Back 140

c:\windows\system32\config\regback

Front 141

The ____ file is a hidden text file stored in the root directory of the active partition that Ntldr reads to see
what operating systems are available and how to set up the boot.

Back 141

Boot.ini

Front 142

The ____ is used when Windows 2000/XP does not start properly or hangs during the load.

Back 142

Recovery Console

Front 143

In the Recovery Console, the command ____ deletes a directory.

Back 143

RD

Front 144

To retrieve the last command entered in the Recovery Console, press ____ at the command prompt.

Back 144

F3

Front 145

To retrieve the command entered in the Recovery Console one character at a time, press the ____ key.

Back 145

F1

Front 146

Use the ____ command to repair the file system and recover data from bad sectors.

Back 146

chkdsk C: /r

Front 147

Enter the command ____ to see a list of all services currently installed, which includes device drivers.

Back 147

listsvc

Front 148

Use the ____ command followed by the name of the service to show the current status of a service.

Back 148

enable

Front 149

To move to the root directory, use the command ____.

Back 149

CD \

Front 150

A compressed file uses a(n) ____ as the last character in the file extension.

Back 150

underscore

Front 151

Most computer problems are simple and easy to solve.

Back 151

true

Front 152

Sometimes a Windows update solves a problem with a hardware device.

Back 152

true

Front 153

When installing a device, you must always run the setup CD for the device after you physically install the
device.

Back 153

false

Front 154

If you can boot to the Windows desktop when using a Windows 2000/XP boot disk, you can assume that
the boot files in the root directory of drive C are missing or corrupted.

Back 154

true

Front 155

As you work to solve a Windows problem, always choose the method that makes the most changes to the
system as possible in order to rejuvenate the machine.

Back 155

false

Front 156

In the Windows Vista Event Viewer, the ____ log shows only warnings and error events

Back 156

Administrative Events

Front 157

Check ____ to verify that a device is enabled and Windows thinks the device should be working.

Back 157

Device Manager

Front 158

Errors or warnings in Device Manager are displayed as a ____.

Back 158

yellow triangle or question mark

Front 159

To uninstall a program, in Device Manager ____ the device and select Uninstall.

Back 159

right-click

Front 160

If you can identify the approximate date the error started and that date is in the recent past, use ____.

Back 160

system restore

Front 161

If the system is caught in an endless loop of restarts, boot into ____.

Back 161

safe mode

Front 162

For essential hardware devices, use the ____ to verify and replace system files.

Back 162

system file checker

Front 163

For Vista, use the ____ tool to search for the problem and suggested solutions.

Back 163

Problem Reports and Solutions

Front 164

Reverting to a ____ point can solve problems with registry entries the application uses that have become
corrupted

Back 164

restore

Front 165

Use the ____ tool to test memory.

Back 165

Memory Diagnostic

Front 166

Press ____ at startup to display the Advanced Boot Options menu.

Back 166

F8

Front 167

During a reinstallation, Vista setup will move all folders of the old installation into the ____ folder.

Back 167

\Windows.old

Front 168

If you have a laptop or a brand-name computer such as a Gateway, Dell, or IBM, most likely the
manufacturer has set up a ____ on the hard drive that can be used to recover the Windows installation.

Back 168

hidden partition

Front 169

When you see the Microsoft progress bar appear, you know the ____, including all critical services and
drivers, has loaded.

Back 169

Windows kernel

Front 170

The ____ Configuration is updated after you log on normally to Vista.

Back 170

Last Known Good

Front 171

The command ____ searches for and replaces corrupted system files.

Back 171

sfc /scannow

Front 172

The key that loads services and drivers can be found in the ____ location.

Back 172

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

Front 173

The error ____ is caused by a driver or service making an illegal access to memory.

Back 173

Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL

Front 174

The error ____ is means a bad driver or service has performed an illegal action.

Back 174

Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED

Front 175

After you boot into Safe Mode, you can use the ____ commands to verify system files, repair, and clean
the hard drive.

Back 175

SFC, Chkdsk, and Defrag

Front 176

The Telnet protocol encrypts transmitted data, which therefore cannot be read by others on the network.

Back 176

false

Front 177

When connecting to a network, by default Windows assumes static IP addressing and automatically
configures the network connection.

Back 177

false

Front 178

Wireless networks are either public, unsecured hotspots or private, secured hotspots.

Back 178

true

Front 179

When connecting to a private and secured wireless access point, you must provide the information that
proves you have the right to use the network.

Back 179

true

Front 180

Wireless networks can be secured by broadcasting the name of the wireless access point (called the
Service Set Identifier or SSID).

Back 180

false

Front 181

A(n) ____ is a 32-bit string used to identify a computer on a network.

Back 181

IP Address

Front 182

The IP addresses available to the Internet are called ____ IP addresses.

Back 182

public

Front 183

A ____ IP address is assigned for the current connection only.

Back 183

dynamic

Front 184

The ____ command tests connectivity by sending an echo request to a remote computer.

Back 184

ping

Front 185

The ____ command can display TCP/IP configuration information and refresh the IP address.

Back 185

ipconfig

Front 186

A____ application means one computer (the remote computer) is running the Telnet component and
another computer (the local computer) runs the Telnet component.

Back 186

client/server

Front 187

To use ____, you can create user accounts using the Control Panel.

Back 187

telnet

Front 188

The solution for securing private data traveling over a public network is a ____.

Back 188

virtual private network

Front 189

A(n) ____ is a group of four dotted decimal numbers such as 255.255.0.0 that tells TCP/IP if a computer’s
IP address is on the same or a different network

Back 189

subnet mask

Front 190

A ____ is the connection a computer uses to access another network if it does not have a better option.

Back 190

default gateway

Front 191

If the computer you are using is a laptop that moves from one network to another, you can click the
_____ tab and configure static IP address settings for a second network.

Back 191

alternate configuration

Front 192

Unless you protect your computer by using strong _____ settings, your computer might get hacked.

Back 192

firewall

Front 193

If you select a(n) _____ network, Vista warns you about sending information over it.

Back 193

unsecured

Front 194

If you are comfortable with Vista automatically connecting to a particular network in the future, check
_____.

Back 194

save this network

Front 195

To verify firewall settings and check for errors, open the _____window.

Back 195

network and sharing center

Front 196

The danger in connecting to unknown hotspots is that _____ and hackers might be waiting for unsecured
computers to connect.

Back 196

ADWARE

Front 197

If the access point is not broadcasting its SSID, the name of the wireless network will appear as “_____.”

Back 197

UNNAMED NETWORK

Front 198

A private and secured wireless access point might be configured for _____ address filtering in order to
control which wireless adapters can use the access point.

Back 198

MAC

Front 199

If a network adapter is installed on your computer and you need to know the MAC address, you can open
a command prompt window and enter the command _____.

Back 199

IPCONFIG/ALL

Front 200

Wireless networks can be secured by using an encryption key (using _____, WPA, or WPA2 encryption
standards).

Back 200

WEP

Front 201

DSL service and an older technology, ISDN, are provided by the local telephone company

Back 201

TRUE

Front 202

A DSL installation works very differently than a cable modem installation.

Back 202

FALSE

Front 203

An on-demand broadband connection that is not always up requires that a user name and password be
authenticated at the ISP each time you make the connection.

Back 203

TRUE

Front 204

When trying to use client/server applications on the Internet, your software and hardware firewalls and
other security settings on the router will automatically allow the communication

Back 204

FALSE

Front 205

Many software vendors use FTP sites for downloading software to their customers.

Back 205

TRUE

Front 206

In order to activate your service, the cable company must know the ____ of the cable modem you have
installed.

Back 206

MAC ADDRESS

Front 207

Most broadband connections today are always up and use ____ IP addressing.

Back 207

DYNAMIC

Front 208

The logon for an on-demand broadband connection is managed by a protocol called ____.

Back 208

PPPoE

Front 209

Port ____ opens a port when a PC on the network initiates communication through another port.

Back 209

TRIGGERING

Front 210

For port forwarding to work, the computer on your network must have a ____ IP Address

Back 210

STATIC

Front 211

____ is essential to keep others from hacking into your wireless data and to prevent unauthorized use of
your wireless LAN.

Back 211

ENCRYPTION

Front 212

When supporting and troubleshooting small networks, you’ll need to use ____ to test the physical
connections of the network.

Back 212

CABLE TESTERS

Front 213

To find out what your DNS server knows about the domain name www.microsoft.com, use the ____
command.

Back 213

nslookup www.microsoft.com

Front 214

A(n) ____ lookup is when you use the Nslookup command to find the host name when you know a
computer’s IP address.

Back 214

REVERSE

Front 215

Remote ____ gives a user access to his or her Windows desktop from anywhere on the Internet.

Back 215

DESKTOP

Front 216

To prepare a computer to serve up Remote Desktop, you need to configure the computer for ____ IP
addressing.

Back 216

STATIC

Front 217

When a Remote ____ session is opened, all local users are logged off.

Back 217

DESKTOP

Front 218

Remote ____ can help you support users and their computers from a distance.

Back 218

ASSISTANCE

Front 219

A log file is kept of every Remote Assistance session in the ____ folder.

Back 219

C:\Users\username\Documents\Remote Assistance Logs

Front 220

Networking happens in ____.

Back 220

LAYERS

Front 221

To disconnect a mapped network drive, use the ____ command.

Back 221

net use z: /delete

Front 222

The command to flush the DNS cache kept on the computer is ____.

Back 222

ipconfig /flushdns

Front 223

If you have a problem with connecting to a secured Web site from a corporate network, you might be
using the wrong ____ server on the network.

Back 223

PROXY

Front 224

You can use a regular analog phone as an Internet phone if you use a(n) ____.

Back 224

ANALOG TELEPHONE ADAPTER

Front 225

You can use a regular analog phone as an Internet phone if you use a(n) ____.

Back 225

VoIP PROVIDER

Front 226

Individuals are always free to decide what security measures they want to use.

Back 226

False

Front 227

It’s best to use three-factor authentication.

Back 227

false

Front 228

Internet Explorer includes the pop-up blocker, the ability to manage add-ons, the ability to block scripts
and disable scripts embedded in Web pages, and the ability to set the general security level.

Back 228

true

Front 229

Don’t use the same password on more than one system (computer, network, or application).

Back 229

true

Front 230

When you are responsible for the security of a computer or small network, make it a habit to check every
computer for which you are responsible every day.

Back 230

false

Front 231

The International Organization for Standardization has developed two documents (____), which describe,
in detail, the recommended standards to secure computer resources.

Back 231

ISO 17799 and ISO 27002

Front 232

For the health care industry, the ____ includes regulations to secure patient data that apply to all health
care companies and professionals

Back 232

HIPAA

Front 233

When implementing a security plan, the four steps are sometimes called the ____.

Back 233

Plan-Do-Study-Act

Front 234

Because of the problem of losing encrypted data and Internet passwords when a user password is reset,
each new user should create a password ____ disk for use in the event the user forgets the password.

Back 234

RESET

Front 235

A ____ is assigned by a Certification Authority, and is used to prove you are who you say you are.

Back 235

DIGITAL CERTIFICATE

Front 236

A ____ is made of several words with spaces allowed.

Back 236

PASSPHRASE

Front 237

A(n)____ password means it is not easy to guess by both humans and computer programs designed to
hack passwords.

Back 237

STRONG

Front 238

A(n) ____ account has complete access to the system and can make changes that affect the security of
the system and other users.

Back 238

administrator

Front 239

A(n) ____ account has read-write access only on its own folders, read-only access to most system folders,
and no access to other users’ data.

Back 239

LIMITED

Front 240

Folders and files stored on a workstation or server that contain user data need to be classified as to the
____ assigned to the data.

Back 240

PERMISSIONS

Front 241

A network ____ map is one of the most powerful and versatile methods of communicating over a network.

Back 241

DRIVE

Front 242

Most encryption software products use a method called ____.

Back 242

PUBLIC KEY ENCRYPTION

Front 243

____ is any annoying and unwanted program that might or might not mean you harm.

Back 243

GRAYWARE

Front 244

A Trojan sometimes installs a ____ in the system, which is a hidden way to allow malware to reach the
system in secret even after the Trojan has been removed.

Back 244

BACKDOOR

Front 245

A ____ virus can hide in either of two boot areas of a hard drive.

Back 245

BOOT SECTOR

Front 246

A ____ virus is a combination of a boot sector virus and a file virus and can hide in either.

Back 246

MULTIPARTITE

Front 247

A ____ is a small program contained in a document that can be automatically executed either when the
document is first loaded or later by pressing a key combination.

Back 247

MACRO

Front 248

As a defensive and offensive measure to protect against malicious software, install and run ____ software
and keep it current.

Back 248

antivirus

Front 249

Generally speaking, the weakest link in setting up security in a computer environment is ____.

Back 249

PEOPLE

Front 250

In the computer arena, ____ is the practice of tricking people into giving out private information or
allowing unsafe programs into the network or computer.

Back 250

SOCIAL ENGINEERING

Front 251

When controlling access to data folders or files, permissions to these resources are assigned to individual
user accounts or user groups.

Back 251

TRUE

Front 252

Allowing users full control of a folder is always required by job requirements.

Back 252

FALSE

Front 253

Permissions manually set for a subfolder or file cannot override inherited permissions.

Back 253

FALSE

Front 254

It is necessary that all computers belong to the same workgroup in order to share resources.

Back 254

FALSE

Front 255

If an infected computer will not boot, it might be that the boot sectors of the hard drive are infected or
damaged or the BIOS code might be corrupted.

Back 255

TRUE

Front 256

Windows XP uses ____ file sharing by default, which means you have no control over who has access to a
shared folder or file.

Back 256

SIMPLE

Front 257

When you share folders on the network, the ____ permissions for remote users need to be set.

Back 257

SHARE

Front 258

The best way to change inherited permissions is to change the permissions of the ____.

Back 258

PARENT OBJECT

Front 259

To know for sure exactly which permissions for a file or folder are in effect, see the ____ tab of the
Advanced Security Settings box.

Back 259

EFFECTIVE PERMISSIONS

Front 260

A $ at the end of the folder name creates a(n) ____ share.

Back 260

HIDDEN

Front 261

If you name a shared folder Financial$, in order to access the folder, a user must enter ____ in the Vista
Start Search box.

Back 261

\\computername\Financial$

Front 262

The ____ command can be used to encrypt, decrypt, or recover an encrypted file when the certificates are
lost.

Back 262

CIPHER

Front 263

For a stand-alone computer that is not part of a Windows domain, the EFS encrypting process generates a
____ digital certificate to be used for the encryption.

Back 263

SELF-SIGNED

Front 264

Certificates are managed using the ____ console.

Back 264

CERTIFICATE MANAGER

Front 265

If you cannot access an encrypted file because the certificate is corrupted and there are no backup
certificates, you might be able to recover the file using a(n) ____ certificate.

Back 265

RECOVERY

Front 266

Many notebook computers have a chip on the motherboard called the ____.

Back 266

TPM

Front 267

____ on a motherboard offers security features including power-on passwords, support for intrusiondetection
devices, and support for a TPM chip.

Back 267

BIOS

Front 268

A(n) ____ computer is not allowed to use the network, is put on a different network dedicated to them, or
is only allowed to access certain network resources.

Back 268

QUARANTINED

Front 269

AV software detects a known virus by looking for distinguishing characteristics called ____ signatures.

Back 269

VIRUS

Front 270

If viruses are launched even after you boot in Safe Mode and you cannot get the AV software to work, try
searching for suspicious entries in the subkeys under ____.

Back 270

HKLM\System\CurrentControlSet\Control\SafeBoot

Front 271

You can recognize a program as a counterfeit process if it’s not running under System, Local Service, or
____.

Back 271

NETWORK SERVICE

Front 272

Use ____ to search for malware processes, especially those that mask themselves as core Windows
processes and elude AV software.

Back 272

TASK MANAGER

Front 273

To see a list of services managed by Svchost, enter this command in a command-prompt window: ____.

Back 273

TASKLIST/SVC

Front 274

The term ____ applies to a kit or set of tools used originally on UNIX computers.

Back 274

ROOTKIT

Front 275

In UNIX, the lowest and most powerful level of UNIX accounts is called the ____ account.

Back 275

ROOT