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5 Cards in this Set
- Front
- Back
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WHAT IS REDRESS
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REDRESS IS THE SYSTEM IN WHICH PEOPLE ARE COMPENSATED IF THEY HAVE BEEN WRONGED. COULD BE A SIMPLE APOLOGY OR COULD BE A TRIAL IN THE COURTS
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TYPES OF REDRESS
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-COMPLAINTS SYSTEM
-CIVIL PROSECUTION -CRIMINAL PROSECUTION |
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BENEFITS OF REDRESS FOR SERVICE USER
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-SERVICE USERS FEEL THEY HAVE A SAY ON SERVICE
-SERVICE USER FEELING RESPECTED AND EMPOWERED -SERVICE USER IS ACTIVE PARTICIPANT IN SERVICE |
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BENEFITS OF REDRESS FOR SERVICE PROVIDER
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-ENSURES COMPLAINTS AREN'T IGNORED
-HELPS SERVICE DEVELOP TO A HIGHER STANDARD -IDENTIFY AREAS FOR IMPROVEMENT -PREVENT ISSUES REOCCURRING |
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ISSUES WITH COMPLAINTS SYSTEM
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-ONLY USEFUL IF ORGANISATIONS ACT ON IT
-SOME PEOPLE RELUCTANT TO COMPLAIN (SUFFER IN SILENCE) |
