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12 Cards in this Set

  • Front
  • Back
Caplans model for consultation
Involves a voluntery non-hierarchal relationship between 2 professionals.
It is initiaated by the consultee for the purpose of solving a work related problem.
2 goals of Caplans model
1. to improve the consultees relationship or functioning with a client.
2. to develop the consultees skills or abilities to be better able to cope with similar problems in the future.
Other Caokan stipulations
-typically the consultant is from outside the organization.
- should not focus on the consultees personal problems.
- Consultee has primary responsibility for implementing solutions that evolve
Current thinking on consulting
-most agree that consultant could be internal.
- most agree that the consultant will continue to work with consultee as plans evolve.
Lippitt and Lippitt (1986)
depict the consultation as one that occurs b/n a consultant and a wide variety of individuals and systems including families, public work and gov.
WHen should consultation occur?
most agree that it is the nature of the role players (the people doing the work) that determine when the consultation occurs
- It is the process that makes consultation unique, not the parties involved.
Teaching vs. Consulting
Teaching is a way of imparting body of information in a systematic way.
--It may be used by consultants but usually more informal and involves more modeling then lectures and homework
Advocacy vs. Consulting
Advocacy = act on behalf of the disenfrachised, help gain acess to resources and services that are rightfully theirs
Supervision vs. consulting
Supervision = clearly considered the experrt evaluate component of the relationship.
Consulting = democratic relationship presupposed, non-evaluative or hierarchal,
- both aim to increasing functioning consultee.
Advice giving vs. consulting
Advice giving - assumed expert role, no explicit intention to develop expertese in reciever of advice, no particuklalr relationship is assumed to exist.
Consulting = democratic relationship presupposed, relationship established.
Collaberation vs. Consulting
Collaberation = an interactive, planning, decision making, or problem solving process involving to or more people. Direct helping process involving the team.
Consulting = problem solving process involving 2 or more people, an inderect helping process that empowers the consultee.
Internal vs. External consultants
internal = less status, may be restricted by role definitions, may not be seen to possess level of expertese or objectivity, familiar with orginizatoinal processes, increased knowledge of sources of records, awareness of both formal and informal power strucuture of orginization