Communications Test3 Set2

Front 1

Gaining rapport w/ children and adolescents (6 ways of many)

Back 1

1)sit at same height as child and keep eye contact
2)introduce yourself to kid and caregivers. make sure you know how the adults in the room are related to the child
3)find an ice breaker. ask a question to see what interests them
4)use a normal tone of voice
5)remain calm
6)let them play w/ stethoscope

Front 2

Med info to give to:
a)school age kids
b)adolescents

Back 2

a)how medicine works and encourage some autonomy

b)similar to what you would share w/ an adult

Front 3

Health literacy is essential for.... (6)

Back 3

1)health promotion and disease prevention
2)understand/analyze/interpret health info
3)applying health info to life situations
4)navigating the health system
5)active participation in health encounters
6)understand/provide consent

Front 4

Health consequences associated w/ low health literacy (6)

Back 4

1)poor self-reported health status
2)decr disease understanding
3)excess utilization of institutional medical care
4)decr use of prevention health services
5)higher mortality rates
6)inefficient mix of health utilization and costs

Front 5

Why is health literacy important to pharmacists (4)

Back 5

1)optimal adherence requires a pt to read, listen, comprehend, act
2)failure to understand the providers instructions undermines
3)adherence may be influenced by pt characteristics
4)adherence to medical instructions requires verbal, written and numeric info

Front 6

Strategies for Managing Health Literacy in a Pharmacy (4)

Back 6

1)assess your organization
2)review verbal/written communication methods for plain language
3)train staff
4)implement recognized literacy sensitive programs

Front 7

What is Audiology (3) and where are the practices found?

Back 7

study of sound and the normal/abnormal perception of:
a)sound
b)dizziness

a LOT of places

Front 8

6 faces of many of an audiologist

Back 8

1)ENT physician
2)hearing aid specialist/dispenser/salesman
3)psychologist
4)attoney
5)physicist
6)engineer

Front 9

Main cause of adult hearing loss

Back 9

noise exposure

Front 10

____ is used what audiologist used to test kids (2)

Back 10

1)sound field visual reinforcement
2)electrophysiological measures

Front 11

Factors affecting hearing (6)

Back 11

1)noise exposure
2)heredity
3)ototoxicity (ASA/quinine)
4)DM
5)smoking
6)nephritis

Front 12

Most common cause of dizziness in:
a)younger pts
b)pregnant women

Back 12

a)head injury
b)fluid retention

Front 13

Would surgery help kids hearing?

Does insurance cover any of it?

Back 13

yes in 90% of kids

yes

Front 14

Opportunities and needs for communicating w/ older adults (5)

Back 14

1)they take 1/3 of Rx and 1/2 of OTC meds
2)are 1/2 of death and 1/2 of hospitalizations due to meds
3)up to 75,000 die yearly due to med probs (America's other drug problem)
4)comm is more complicated b/c many have impairments that can affect communication
5)solutions to "America's Other Drug Problem" include effective comm b/w DPh and pt

Front 15

Factors influencing the Communication process b/w pt and DPh (5)

Back 15

1)listening habits of both
2)sensory/emotional factors (pain/deficit in hear/vision)
3)environmental factors (light/noise)
4)verbal/nonverbal expressions
5)internal factors of DPh/pt (experience, culture, beliefs)

Front 16

Verbal expression (factors incluencing comm process b/w DPh and pt) (4)

Back 16

1)avoid med terms
2)seek feedback
3)verbal tone
4)accomadate language barriers

Front 17

Non-verbal expression (factors incluencing comm process b/w DPh and pt) (4 of many)

Back 17

1)physical distance
2)professional dress
3)direct eye contact (vary via culture)
4)touch (vary via culture)

Front 18

4 barriers to effective comm by the DPh

Back 18

1)stereotyping about older ppl and aging
2)controlling behavior
3)depersonalizing attitudes
4)reluctance and inability to communicate

Front 19

Stereotyping about older ppl and aging solutions (2)

Back 19

1)NO single characteristic describes all older pts (they're heterogeneous)
2)effective comm requires we ID stereotypes we hold and overcome them

Front 20

Controlling behavior solutions

Back 20

1)make the older pt a more active participant in the comm process

Front 21

Depersonalizing attitudes solutions (3)

Back 21

1)don't use "honey" or "dear"
2)show respect by using "mr" or "ms"
3)address pt directly and shown empathy/concern

Front 22

Reulctance and inability to comm solutions (3)

Back 22

1)be proactive about initiating a conversation and make old ppl feel at ease
2)should NOT be considered an event
3)consider it a process that takes time to build trust

Front 23

3 physiologic barriers to effective comm w/ older ppl

Back 23

1)vision impairment
2)hearing impairment
3)cognitive impairment

Front 24

Vision impairment (as a barrier to comm) solutions (7)

Back 24

1)adequate lighting
2)be sure pt brought their glasses
3)use larger type labels and leave off glossy tape
4)give supplemental handouts w/ large type and no gloss
5)color code meds
6)encourage use of divided pillboxes
7)write out Rx/OTC directions and offer to read labels for pt

Front 25

Hearing impairment (as a barrier to comm) solutions (6)

Back 25

1)speak slowly and clearly (w/ pauses)
2)do NOT shout (just use slightly incr volume)
3)face pt so they can see your mouth
4)need minimal background noise and need privacy
5)use written material
6)use gestures or diagrams

Front 26

Cognitive impairment (as a barrier to comm) solutions (9)

Back 26

1)talk directly to pt even if caregiver is present
2)use simple direct wording and short sentences
3)slow down consultation
4)accomadate for visual or hearing loss
5)orient pt to what you are trying to consult them on
6)do NOT overload the pt (keep it simple)
7)Avoid trying to do 2 things at once
8)be organized
9)be supportive/reassuring