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49 Cards in this Set

  • Front
  • Back
Nonverbal Communication
the study of communication ssytems that do not involve words
Types of Messages Conveyed in Nonverbal Communication
initial impressions, relational messages, emotional expression
Relational Informational is exchanged in three differnet kinds
Liking, status, Responsiveness
Liking
is indicated trhough facial expression, eye contract, proximity, and the like (smiles requently and makes eye contact)
Status (social status)
is often conveyed through posture and gesture, through touch and proximity, and by the obejcts we display
Responsiveness
the degree to which we are psychologically involved in an interaction, is shown by such cues as rate and volume of speech, amount of gesture and variability of facial display.
how nonverbal cues relate too/interact with verbal messages
reapeating, contradicting, substituting, complementing, accenting, regulating
repeating: the nonverbal message repeats the verbal message; resulting redundancy can increase accuracy
ex. "i'll give you three minutes" while holding up THREE FiNGERS
contradicting: the nonverbal message undermines the verbal message, often causing confusion and uncertainty
ex. "Im gladd to see you" said with a sneer
substituting: a non verbal message is sued instead of a verbal message
In answer to "how was yoru day?" the comunicator just sighs and shakes his/her head
complementing: the nonverbal message modifies the verbal message, letting the receiver know how to take it.
ex. "i love your gift," with a huge smile
accenting: nonverbal cues emphasize part of the verbal message
ex: "and the most important thing is.." said with vocal emphasis on the most important words
regulating: the nonverbal message manages and controls verbal behavior
ex. looking at ones watch to let the speaker know it is time to go.
Kinesic Code I:
body movement and gesture
Kinesics
the study of body movement (including moving of face and eyes)
Emblems
kinesic behaviors whose direct verbal translations are known to all of the members of a social group, like silent words
illustrators
gestures that accompany speech and add to the meaning of utterances, (using hand gestures to indicate the size or shape)
regulators
nonverbal behaviors that act as "traffic signals" during interaction that consist of head nods, eye, and hand movements that allow us to maintain, request, or deny others their turn to speak.
affect displays
body movements that convey emotional states
adaptors
behaviours that people use to adapt to stresses and to satisfy personal needs
self-adaptor
when poeple touch there own bodies
object adaptor
when people touch objects
The Kenesic Code II
facial expression and eye behavior
Facial Displays
Intensifying, Detensifying, Neutralizing,and Masking facial expressions
Paralinguistics
vocal behavior, the study of the sounds that acommpany words
vocal qualities
characteristics of the voice, such as poitch, tone, and intonation patterns
vocalizations
special sounds that convey meaning, such as groans, cries, moans, giggles and yawns
vocal segregates
pauses and filters, such as "um" and "uh"
Chronemics and Proxemics
time, territory, space
Chronemics
the study of time as it affects human behavior
Proxemics
the study of how we use space and what space measn to us
Psychological Time Orientation
the way you habitually thinkg about and experience time
Present, hedonism orientation
involves living for the moment , impuslive senstaion seekers who liek to spend their time playing and going to parties
Present, Fatalism Orientation
focus on the present because they are pleasure seekers but because they feel they have no control over fate, doesn't make sense to plan
future, work-motivation orientation
believe in hard work, recognizing the importance of meeting obligations and completing projects no matter how difficult
Future, goal-seeking orientation
respondents are more positive abotu the future
future, pragmatic-action
view the future in practical, down to earth ways
future, daily planning
obsessed with controlling the details of day to day events, list makers
Time-Sensitivity orientation
people who feel anxious and pressure by time obligations, who are somewhat compulsive about both their own and others punctuality
Biological time orientation
biological clocks- built in clock that govern our daily rhythims
cultural time orientation
people from different cultures think differently about the values and uses of time
territoriality
the need to create boundaries, to control areas of space and make them ours
public territories
shared with others, parsk and malls
home territoires
owned or controlld by individuals
interaction territories
marked socially, groupings of poeple at a party or lovers in private conversation occupy this type of territory
body territories
the most priavte, the right to touch certain parts of our bodies and others
contamination
when a territory is polluted or made unacceptable
violation
any unwarranted entry into or use of space
invasion
perhaps the most serious form of encroachment, occurs whenever people whoa re not entitled use a space enter and take control of that space