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17 Cards in this Set
- Front
- Back
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Name seven communication techniques. |
Making a good first impression Effective introductions Eye contact Touching Correct Positioning Non-verbal communication i.e.. body language |
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Name four problems that interfere with communication. |
Noise Inappropriate expectations Interference Certain personal factors |
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Remembering a pt’s name is crucial in the patient’s... |
Overall trust in you. |
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What are the 4 essential tools to communication? |
Ability to listen Eye contact Ability to touch Good non-verbal communication |
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List the six part process. |
Hear Attend Understand Retain Evaluate Respond |
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What is the difference between critical and non-critical questions? |
Critical questions are yes and no questions (ex. Do you take medication?
Non- critical questions include open ended (ex. Why did you call us today?) |
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What are 4 problems in rescuer generated communication? |
Bad mood Home life stress Lack of energy Burnout |
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What are additional problems in communication? |
Assumptions Noises Clogged filters Hysteria Unrealistic expectations |
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You can easily observe aphasia by... |
Speech Disturbance One-sided Weakness Obvious Injuries Decreased Level of Consciousness Distressed Breathing |
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What is Aphasia? |
is a language problem caused most often by stroke. People with aphasia have difficulty in expressing themselves understanding what others say as well as difficulties with reading and writing |
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You cannot easily observe aphasia by... |
Time of Onset Pain: severity and location Dizziness/Vertigo Numbness Visual Disturbances History |
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How would you develop rapport? |
Use patient's name Anticipate or deal with fear Respect the importance of pain Respect and protect people's modesty Be non- Judgmental |
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What are three important things of becoming a paramedic? |
You must naturally like people. You must care about people. You must want to serve people. |
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3 types of interview questions... |
Open-Ended Questions –Questions that do not have a yes or no answer Closed-Ended Questions –Questions that will have specific answers Payoff Questions –Questions that can reveal larger issues |
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Useful responses and questions... |
Facilitate the response. Be quiet. Clarify the response. Redirect the response. Interpret the response. Simplify and summarize the response. |
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Important steps in paramedic's job... |
Assessing the environment Chief complaint Taking care of life-threatening problems Medical history Physical examination |
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Most important assesment skills? |
Chief complaint Respirations Pulse Mental status Skin signs and colour Pupils |
