Communications Exam

Front 1

persuasive sppech

Back 1

an attempt to influence the listener, by a motivational appeal as well as by logic and facts and opinions of authorities. Be Realistic

Front 2

Techniques if Persuasion:

Back 2

1.) Create good will
2.) getting attention & creating interest
3.) stimulate a favorable response

Front 3

create good will

Back 3

know them, recgonize people of right to their own opinions, ethical proof, references

Front 4

getting attention & creating attention

Back 4

show why should audiences care, don't exaggerate where audience focus on internal emotions

Front 5

stimulate a favorable

Back 5

ask audience to do something, appeal to action, make easy and convient for audience

Front 6

3 types of Appeal

Back 6

1.) valid
2.) Marginal appeals
3.) bogus appeals

Front 7

valid appeal

Back 7

appeal where you do what you ask their is a reasonable chance for satisfaction.

Front 8

marginal appeals

Back 8

are appeals if what you that is asked, satisfaction is minimal or insignificant.

Front 9

bogus appeals

Back 9

an appeal if you do what is asked, no chance for satisfaction.

Front 10

Facts (observations)
&
Inferences (assumptions)

Back 10

whenever we do anything complicated system of assumptions. We assume all of the time, and act on a basis of assumptions.

Front 11

Assumptions

Back 11

systems of guess that you make about the nature of the enviorment you live in. You win you guess rght, you lose when you guess wrong.

Front 12

Facts (observations)

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1.) only by the observer
2.) at the time of observation
3.) most stay within the boundaries of what you observed
4.) approaches certanity
5.) only to the extent of the observers capability.

Front 13

Inferences (assumptions)

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1.) anyone
2.) anytime
3.) only lmited to imagination
4.)deals with probability
5.) by the incompatent

Front 14

group discussion

Back 14

two or more people, verbally or non-verbally interacting face to face or the recgonized purpose of information sharing, self maintence or problem solving.

Front 15

Format- Reflective thinking form:

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1.) Recgonize, the problem
2.) definations and limitations
3.) analyzing the prolem
4.) Establish criteria 4 evaluting solutions
5.) Discuss possible solutions
6.) Select the best tone

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Role

Back 16

the way you behave in a group refers to a set of expections that group members share, concerning the behavior of a person occupying a given postion ina group; leader

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postive roles

Back 17

roles that move the group around a orderly matter.

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positive roles (examples)

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the encourager
mediator
goal seeker
the info seeker
the summarizer

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Negative roles

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block and hinder potential to the group.

Front 20

Negative roles (examples)

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the playboy or playgirl
the monoplizer
the withdrawer
the blocer
the non-contributer
the digressor

Front 21

role incapability

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when there's a conflict bewten how somebody behaves and how we expect them to behave.

Front 22

6 components to a good group discussion

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1.) purpose
2.) content
3.) thought pattern (organizational format)
4.) group characteristics
5.) leadership
6.) effective communication

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content

Back 23

references, no what your talking about.

Front 24

group characteristics:
optimum group size -

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large enough to get job done, small enough or everyone to praticipate.

Front 25

effective communication

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shared meaning what speaker is saying to audience can understand.

Front 26

group characteristics:

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1.) optimum group size
2.) maximum involvement

Front 27

2 sets of Barriers:
Barriers to echanging info.
Selective Tendencies:

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1.) selective exposure
2.) selective attention
3.) selective preception
4.) selective retension

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selective exposure

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do not bring up info, You believe it is contrary yo beliefs of othe group members

Front 29

selective attention

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is when all info is presented but group focuses on only what they agree with.

Front 30

selective preception

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info. is presented, does not supposrt your point of you so you change it so it looks like it does.

Front 31

selective retension

Back 31

info. presented you don't agree with it, so you forget.

Front 32

group discussions

Back 32

fact
value
policy
praticipation

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value

Back 33

requires goup to access the work of an idea, concept or person.

Front 34

*policy

Back 34

requires group to arrive specfic course of action or solution to problem.

Front 35

praticipation

Back 35

questions to include other members focus attention on issue.

Front 36

listeners.

Back 36

evaluate incoming information. Are the facts current? Facts drawn from acceptable sources?

Front 37

Organizing the Discussion

Back 37

1.) Problem solving discussions

a.) reflective thinking form

single question form.

ideal solution form.

Front 38

Information Sharing Group Discussions.

Back 38

Topical.

Chronological.

Casual.

Comparative.

Front 39

Standard Agenda.

Back 39

lists in chronological order the items that are going to be taken up. Can be followed rigidly or flexibly.

Front 40

role incapability.

Back 40

conflict between, how people behave and how we expect them to behave.

Front 41

Leadership styles.
Authoritarian:

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gains obedience from the group by the use of formal authority, rewards, and punishment. Dictates policy, and makes all of the final decisions.

Front 42

Leadership styles.
Democratic.

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draws ideas and suggestions from the group. May allow the group to make the final decision. But reserves the right to do it themselves.

Front 43

Leadership styles.
Laissez-faire.

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plays down the leadership role, and is there primarily to provide information and material.

Front 44

3 criteria selecting leadership styles.

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A. The Power of the leader's position.

B. Nature and structure of task being performed.

C. Social position between leader and group.