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25 Cards in this Set

  • Front
  • Back
functional approach
leadership approach that identifies key communication functions or behaviors that should be performed during group dicussion
vigilant thinker
a group member who pays attention to the process of how problems are solved, is sensitive to the need to make changes, identifies the goal of the groups, identifies the choices that the group needs to make, and evaluates the positive and negative implications of the choices
the way a group or team discussion is organized, focusing on the group's agenda and the task that needs to be achieved
the talk or give-and-take dialogue that occurs during group discussion
reflective thinking
steps that describe how to structure a problem-solving process based on the scientific method of investigating a problem
standards for an acceptable solution
force field analysis technique
a method of analyzing a problem or issue by identifying 1. those forces that increase the likelihood that the desired goal will occur (driving forces) and 2. those forces that decrease the probability that the goal will occur (restraining forces)
a method of helping a group generate many possible solutions to a problem by withholding evaluation while group members suggest ideas; ideas are evaluated after suggestions have been offered
silent brainstorming
a method used to generate creative ideas; group members follow the brainstorming method except that they write ideas on paper before sharing the ideas with the group
nominal group technique
group members work individually to write down creative ideas before meeting together face-to-face to share their ideas
an agreement that all members of a group or team support an idea, proposal, or solution
a faulty sense of agreement that occurs when members of a group fail to challenge an idea; a false consensus; conflict is minimized and group members do not express concerns or reservations about an idea or proposal
functional leadership
leadership approach that identifies the key task and process duties that need to be performed in a group
communication that influences the behavior of others toward a desired goal
trait leadership
leadership approach that identifies specific qualities or characteristics of effective leaders
styles leadership
leadership approach that identifies three methods of interacting when leading others: authoritarian or directive, democratic, and laissez-faire
authoritarian leader
one who leads by directing, controlling, telling, and ordering others
democratic leader
one who leads by developing a consensus among group members; asks for input and uses the input of others when leading and making decisions
laissez-fair leader
one who fails to lead, or who leads or exerts influence only when asked or directed by the group
situational leader
a leader who gauges how to lead based on such factors as the quality of the relationship among group members, the power of the leader, the nature of the task, and the maturity of the group
transformational leader
one who leads by shaping the vision of the group based on developing trust through quality interpersonal relationships with group members
the written plan for achieving the goals during a group meeting; typically includes items for discussion, action, and information
discussion about the discussion process, comments that help the group remain focused on the goals of the group, or that comment about how the group is doing its work
"I" message
a message in which you state your perspective or point of view
"You" message
a message that is likely to create defensiveness in others because it emphasizes how the other person has created a problem, rather than describing the problem from your perspective