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84 Cards in this Set

  • Front
  • Back
the ordinary kind of communicating people do in a variety of settings.
casual social conversations
interactions whose purpose is to meet participant's interpersonal needs and to enhance or maintain a relationship through spontaneous interaction about nonspecific topics
pragmatic problem consideration conversations
interactions that require the participants to deliberate and reach a joint conclusion
conversational rules
unwritten prescriptions that indicate what behavior is obligated, preferred, or prohibited in certain contexts
cooperative principle
states taht conversations will be satisfying when the contributions made by conversationalists are in line with the purpose of the conversation.
rules of conduct that cooperative conversational partners follow.
quality maxim
provide information that is truthful.
quantity maxim
tailor the amount of information we provide so taht it is sufficient and necessary to satisfy other's information needs and keep the conversation going.
relevancy maxim
provide information that is related to the topic currently being discussed
manner maxim
be specific and organized when communicating thoughts
H Paul Grice's 4 maxims + bach and harnish 2 additional maxims
1. quality
2. quantity
3. relevancy
4. manner
5. morality
6. politeness
morality maxim
be moral and ethical when we speak
politeness maxim
demonstrate respect for other participants by behaving courteously
free information
extra information offered during a message that can be used by the responder to continue the conversation.
relating to others in ways that meet their need to be appreciated and protected.
positive face needs
the desire to be appreciated and approved, liked, and honored
negative face needs
the desire to be free from imposition or intrustion
an electronic "bulletin board" for people with similar interests.
internet chat
online interactive message exchanges
instant messaging
online interactive message exchanges
listening without participating online
a hostile or negative response to what has been written online
internet etiquette
the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.
the perceptual process of selecting and focusing on specific stimuli from the countless stimuli reaching the senses
decoding a message accurately to reflect the meaning intended by the speaker
intellectually identifying with or vicariously experiencing the feelings or attitudes of another.
empathic responsiveness
experiencing an emotional response parallel to, and as a result observing, another person's actual or anticipated display of emotion
perspective taking
imagining yourself in the place of another, the most common form of empathizing
sympathetic responsiveness
feeling concern, compassion, or sorrow for another because of the other's situation or plight.
paying serious attention to others' ideas and feelings
a statement designed to get further information or to clarify inforation already received.
putting into words the ideas or feelings you have perceived from the message.
content paraphrase
one that focuses on the denotative meaning of the message
feelings paraphrase
a response that captures the emotions attached to the content of the message.
being able to retain information and recall it when needed.
mnemonic device
any artificial technique used as a memory aid.
critical analysis
the process of evaluating what you have heard in order to determine its truthfulness.
factual statements
statements whose accuracy can be verified or proven.
statements made by the speaker that are based on facts or observations.
to help people feel better about themselves and their behavior.
supportive messages
comforting statements whose goal is to reassure, bolster, encourage, soothe, console or cheer up
clarify supportive intentions
openly stating that your goal in the conversation is to help your partner.
cushioning the effect of messages by utilizing both positive and negative politeness skills.
other-centered messages
statements that encourage our partners to talk about and elaborate on what happened and how they feel about it.
offering ideas, observations, information, and alternative explanations that might help your partner undrestand the situation in a different light.
giving advice
presenting relevant suggestions and proposals that a person can use to satisfactorily resolve a situation.
sharing biographical data personal experiences, ideas, and feelings
a way to share information, display knowledge, negotiate, and preserve independence
a way to share experiences and establish bonds with othhers.
withholding feelings
denying feelings by keeping them inside and not giving any verbal or nonverbal cues to their existence.
displaying feelings
the act of showing feelings through factial expressions, body responses, and verbal outbursts
describing feelings
the skill of naming the emotions you are feeling without judging them.
describing behavior
accurately recounting the specific behaviors of another without commenting on their apppropriateness through evaluative language.
describing the specific positive behaviors or accomplisments of another and the effect that behavior has on others.
constructive criticism
describing specific behaviors of another that hurt the person or that person's relationship with others.
standing up for ourselves in interpersonally effective ways.
passive behavior
not expression personal preferences or defending our rights because we fear the cost adn are insecure in the relationships, have very low self-esteem, or value the other person above our self.
aggressive behavior
belligerently or violently confronting another with your preferences, feelings, needs, or rights with little regard for the situation or for teh feelings or rights of others.
sets of expectations two people have for their behavior based on the pattern of interaction between them.
good relationships
ones in which the interactions are satisfying to and healthy for those involved.
people we know by name and talk with when the opportunity arises but with whom our interactions are largely impersonal
people with whom we have negotiated more personal relationships that are voluntary.
to risk putting your well-being in the hands of another.
close friends/intimates
those with whom we share our deepest feelings.
passive strategy
observing the behavior of others.
active strategy
asking others for information.
interactive strategy
conversin with others directly.
idea-exchange messages
messages that contains facts, opinions, and beliefs.
evaluative talk about people you both know and about "facts" whose accuracy is unknown.
a positive communication climate that encourages mutually satisfying conversations free from defensiveness.
a negative feeling or behavior resulting from a perceived threat from the other.
speaking descriptively
stating what you feel in objective language devoid of evaluation or judgement.
speaking openly
honestly sharing thoughts and feelings.
speaking tentatively
suggesting the possibility of inaccuracy and legitimate alternative views.
speaking as equals
phrasing messages that are plain, down to earth, and convey respect for the other.
technological addictions
nonchemical (behavioral) addictions that involve human-machine interaction.
interpersonal conflicts
when the needs or ideas of one person are at odds or in opposition to the needs or ideas of another.
thinking about or stewing over an actual or perceived problem until the conflict is perceived as being more severe and results in blaming behavior.
to physically or psychologically remove yourself from the conflict.
resolving conflict by satisfying others' needs or accepting others' ideas whlie neglecting our own.
resolving conflict by attempting to satisfy your own needs or advance your own ideas with no concern for the needs or ideas of others and no concern for the harm done to the relationship.
resolving conflict by both people altering their position so that the eneds of both are partially met.
using problem solving to address the needs and issues of each party and arrive at a solution that is mutually satisfying.