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23 Cards in this Set
- Front
- Back
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What new communication tool combines the advantage of video with the advantages of comupter assisted instruction to provide a learning medium?
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interactive video
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Name three important components of a trusting relationship?
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confidence, dependability, and confidentiality
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What is another term for questions that lead the patient to explore his or her thoughts or feelings?
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open-ended questions
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A therapeutic communication technique which encourages the speaker to continue talking about a subject is called?
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a general lead
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Wen communication is taking place, what helps to make meanings clear and avoids misunderstanding?
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clarifying
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What is the small device that sits on a desktop and controls the cursor and creates graphics?
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mouse
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The computer components include the keyboard, central processing unit, disk drive, and monitor with display screen. These are called what?
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hardware
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What type of questions make a person defensive?
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questions that begin in why
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Preconceived ideas and negative opinions that might affect a persons relationship with others is known as
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prejudices
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The one elemetn that influences you relationship with others, how you act toward others, how they act toward you, and affects your communication is called:
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attitude
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During business phone conversations, to insure that the caller has completed the information, who should end the call?
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allow the caller to hang up first
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What do mot health care facilities have in place to allow employees to retify real or perceived problems?
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a grievance procedure
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What tern referrs to the total of all the ieads, beliefs, vlaues, attitudes, and objects that a group of people posses and their customs?
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culture
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What term is used to illustrate the existence of distinct differences in customs and beliefs between groups in society?
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cultural diversity
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An attitude by some that their cultural ways of doing things are superior to ther groups is called
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ethnocentrism
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What is the universal language that does not depend on words to understand the message?
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music
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What influences the way people view themselves and other people, and affects the way they interact woth others?
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cultural and ethnic background
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If you are open to someone whose beliefs are not the same as yours, you are considered to be what?
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nonjudgemental
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What chart document offers a visual view of a patients vital signs over a number of days?
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graphic sheet
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What component of a computer processes the input and preforms the operations fo the computer by following instructions in the software?
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central processing unit
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How is confidentiality of patient information on a computer strictly enforced?
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by the use of passwords
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What method does the hospital computer system use to control inventories and patient charges for hospital supplies?
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bar coding
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What age group does not always communicate with words, and therefore necessitates that you pay attention and respond to their body language?
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children
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