Communication- Test 3

Front 1

Communication is the exchange of ___, ____, and ____.

Back 1

ideas, thoughts, and feelings.

Front 2

Purposes of communication are to:

Back 2

-obtain information
-provide information
-help establish nurse/patient relationship
-documentation

Front 3

Effective communication...

Back 3

-initiates change
-establishes trust
-meets legal, ethical, and clinical standards of care

Front 4

The 3 levels of communication include:

Back 4

-intrapersonal
-interpersonal
-group

Front 5

_____ communication is also called "self-talk." It is what we are thinking, our inner thoughts and influences how we think or behave with others.

Back 5

Intrapersonal

Front 6

_____ communication in one-to-one interaction.

Back 6

Interpersonal

Front 7

____ communication is interacting with 3 or more people.

Back 7

Group

Front 8

There are 5 components of the communication process:

Back 8

-source
-message
-channel
-receiver (decoder)
-response (feedback)

Front 9

In the communication process, the person who initiates the interaction is the _____.

Back 9

source/sender/encoder

Front 10

The information that we are exchanging or the content of communication that is said or written in the communication process is the ______.

Back 10

message

Front 11

The ____ has to be appropriate for the message.

Back 11

channel

Front 12

The medium by which a message is conveyed in the communication process is the ______. It can be written or verbal.

Back 12

channel

Front 13

The 3 major communication channels are:

Back 13

-auditory
-visual
-kinesthetic/tactile

Front 14

In the communication process, the person who receives the information is the ______.

Back 14

receiver (decoder)

Front 15

The role of the receiver/decoder in the communication process is to...

Back 15

interpret the message.

Front 16

The _____ of the communication process tells the sender that the message or information was or was not understood.

Back 16

response/feedback

Front 17

The more communication channels that are used, the ____ effective you will be at getting your message across.

Back 17

more

Front 18

_____ communication is conveyed thru spoken or written words or language.

Back 18

Verbal

Front 19

____ communication is more accurate and expresses more of the true meaning of the message.

Back 19

Nonverbal

Front 20

Pace, intonation, simplicity, clarity/brevity, timing, relevance, adaptability, and credibility are all important factors affecting _____ communication.

Back 20

verbal

Front 21

____ is how fast you are talking.

Back 21

Pace

Front 22

____ is the tone, how you say something.

Back 22

Intonation

Front 23

_____ in verbal communication means you use lay terms.

Back 23

Simplicity

Front 24

An example of ____ in verbal communication is explaining medical terms.

Back 24

clarity

Front 25

_____ means you should say precisely what you mean.

Back 25

Brevity

Front 26

When communicating verbally with a patient, you should meet his/her ____ first.

Back 26

needs

Front 27

Verbal communication is most effective if it is ____ to the client or patient.

Back 27

relative

Front 28

_____ in verbal communication is altering the message based on the cues from the client.

Back 28

Adaptability

Front 29

_____ is being able to trust the nurse. This is established by being honest, dependable, consistent, and knowledgable.

Back 29

Credibility

Front 30

Nonverbal communication occurs concurrently with ____.

Back 30

verbal communication

Front 31

Nonverbal and verbal communication occur concurrent but are not always _____.

Back 31

congruent

Front 32

Personal appearance, posture and gait, facial expression, eye contact, gestures, and touch are all components of _____.

Back 32

body language

Front 33

_____ are generally better decoders.

Back 33

Females

Front 34

Factors influencing communication include:

Back 34

-developmental level
-gender
-health status
-time
-environment
-respect
-openness/acceptance
-trustworthiness
-congruence
-personal space
-territoriality
-roles and relationships
-culture

Front 35

_____ is the distance people prefer in interactions with others.

Back 35

Personal Space

Front 36

_____ is the sense a person has that the things around them belong to them.

Back 36

Territoriality

Front 37

Communication developmental considerations for infants are:

Back 37

-development of trust
-primarily nonverbal commun.
-stranger anxiety (4-6 months)

Front 38

Communication developmental considerations for toddler/preschool kids are:

Back 38

-egocentric
-concrete and literal
-12-18 mos can understand simple commands
-communicate thru play
-need to get on their eye level
-comm. initially with parents

Front 39

Communication developmental considerations for school aged kids are:

Back 39

-functional aspects (become more interested in how things work)
-like to learn thru pictures/diagrams
-they should be included in interview (validate w/ parent)

Front 40

Communication developmental considerations for adolescents are:

Back 40

-can use medical terminology but should teach meaning
-be nonjudgemental of them
-parental presence sometimes inhibits communication

Front 41

Communication developmental considerations for older adults are:

Back 41

-sensory deficits
-thought processes are slower
-repetition is important

Front 42

Using medical terminology, being nonjudgemental, and realizing the effects of parental presence or absence are developmental considerations to communicating with _____.

Back 42

adolescents

Front 43

Increased interest in how things work, better understanding thru use of pictures and diagrams and being included in interview- but still validating information with the parent- are developmental considerations to communicating with ______.

Back 43

school aged children

Front 44

The development of trust, primary use of nonverbal communication, and presence of stranger anxiety are developmental considerations to communicating with _____.

Back 44

infants

Front 45

Understanding that they are egocentric, take things concrete and literally, need to be on your eye level, can understand simple commands, often communicate best thru play and initially with parents are all developmental considerations to communicating with ______.

Back 45

toddler/preschool kids.

Front 46

Being aware of sensory deficits, slower thought processes, and the need for repetition are all developmental considerations to communicating with ______.

Back 46

older adults

Front 47

_____ is when there is a connection, mutual recognition, and involvement with someone else.

Back 47

Caring

Front 48

____ and _____ discussed the importance of caring in nursing.

Back 48

Leininger and Watson

Front 49

_____ developed the Theory of human Care.

Back 49

Watson

Front 50

_____ stated that care is the "essence and central dominant construct of nursing."

Back 50

Leininger