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22 Cards in this Set

  • Front
  • Back

Communication

- The ability to communicate our needs and wants is one of life's most basic activities.



- Communication involves the exchange of information between a sender and receiver.

Communication

- For communication to be effective, the sender and receiver each needs to understand the message being communicated and the method being used to communicate.

Essential Skills

Most important skills for RT:


- numeracy


- oral communication


- decision making

Communication Skills


For RTs

- Explaining diagnosis, investigation and treatment



- Communicating with relatives



- Communicating with professionals

Communication Skills


For RTs

- Seeking informed consent/clarification for a
procedure



- Dealing with anxious patients or relatives



- Giving instructions on discharge

Communication Skills

Interaction between you and another person by:


- verbal and non-verbal words/phrases


- voice tones


- facial expressions


- gestures


- body language

Communication Skills


Verbal Communication

- The ability to explain and present your ideas in clear English, to diverse audiences



- This includes the ability to tailor delivery to a given audience, using appropriate styles and approaches, and an understanding of the importance of non-verbal cues in oral communication

Communication Skills


Verbal Communication

- Oral communication requires the background skills of presenting, audience awareness, critical listening and body language

Communication Skills


Non-Verbal Communication

- The ability to enhance the expression of ideas
and concepts without the use of coherent labels, through the use of body language, gestures, facial expressions and tone of voice, and also the use of pictures, icons, and symbols

Communication Skills


Non-Verbal Communication

- Non-verbal communication requires background skills such as audience awareness, personal presentation and body language

Communication Skills


Non-Verbal Communication

Expression: leaning back in chair, yawning, looking at clock, shifting/shuffling feet



May Indicate: boredom, fatigue, disinterest, impatience

Communication Skills


Non-Verbal Communication

Expression: smiling, nodding agreement, keeping eye contact, leaning forward



May Indicate: interest, enthusiasm, agreement, humor

Communication Skills


Non-Verbal Communication

Expression: avoiding eye contact, frowning, scratching head, pursing lips



May Indicate: confusion, disagreement, suppressing thoughts/feelings, anger, suspicion

Communication Skills


Difficult Patients

- People who become patients, because they have to, not because they want to



- Sometimes, they have even been brought in
unwillingly by a family member or a friend



- Vast range of different personalities, cultural background, and current emotional state

Communication Skills


Difficult Patients

- The Silent patient
- The Talkative patient
- The Vague patient
- The Angry patient
- The Depressed patient
- The Denial patient

Communication Skills


Difficult Patients

- The Anxious patient
- The Demanding patient
- The Dramatic patient
- The Paranoid patient
- The Dying patient

Communication Skills


Communication Process

Three major parts of the communication process:


- sender


- message


- receiver



Communication occurs only when receiver understands sender's message

Communication Skills


Communication Process

Requires participation of both sender and receiver



Flow:


what sender intended to say -> what sender actually said -> what receiver heard -> what receiver recalls hearing -> feedback

Communication Skills


Listening

- We speak at the rate of 150-160 words per-
minute with a potential to reach up to 200



- We think at the rate of 650-700 words per
minute



- Sometimes we may be so busy thinking that we
are not listening to what is being said

Communication Skills


Augmentative/Alternative Communication

- Sign language refers to signs made with one or both hands that have a specific
meaning and may represent words or ideas.



- American Sign Language is most commonly used, but there are other systems.

Communication Skills


Augmentative/Alternative Communication

- Symbol systems use pictures/objects/other tactile symbols as a communication method.



- Each symbol has a meaning.



- The patient can point to a symbol on a board or in a book or hand a symbol to communicate
expressively what he wants.

Communication Skills


Augmentative/Alternative Communication

- Communication boards or books are two types of symbol systems.



- The symbols can be displayed on a board for your child to point to, or they might be arranged in the pages of a book