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22 Cards in this Set
- Front
- Back
Communication |
- The ability to communicate our needs and wants is one of life's most basic activities.
- Communication involves the exchange of information between a sender and receiver. |
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Communication |
- For communication to be effective, the sender and receiver each needs to understand the message being communicated and the method being used to communicate. |
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Essential Skills |
Most important skills for RT: - numeracy - oral communication - decision making |
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Communication Skills For RTs |
- Explaining diagnosis, investigation and treatment
- Communicating with relatives
- Communicating with professionals |
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Communication Skills For RTs |
- Seeking informed consent/clarification for a
- Dealing with anxious patients or relatives
- Giving instructions on discharge |
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Communication Skills |
Interaction between you and another person by: - verbal and non-verbal words/phrases - voice tones - facial expressions - gestures - body language |
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Communication Skills Verbal Communication |
- The ability to explain and present your ideas in clear English, to diverse audiences
- This includes the ability to tailor delivery to a given audience, using appropriate styles and approaches, and an understanding of the importance of non-verbal cues in oral communication |
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Communication Skills Verbal Communication |
- Oral communication requires the background skills of presenting, audience awareness, critical listening and body language |
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Communication Skills Non-Verbal Communication |
- The ability to enhance the expression of ideas |
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Communication Skills Non-Verbal Communication |
- Non-verbal communication requires background skills such as audience awareness, personal presentation and body language |
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Communication Skills Non-Verbal Communication |
Expression: leaning back in chair, yawning, looking at clock, shifting/shuffling feet
May Indicate: boredom, fatigue, disinterest, impatience |
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Communication Skills Non-Verbal Communication |
Expression: smiling, nodding agreement, keeping eye contact, leaning forward
May Indicate: interest, enthusiasm, agreement, humor |
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Communication Skills Non-Verbal Communication |
Expression: avoiding eye contact, frowning, scratching head, pursing lips
May Indicate: confusion, disagreement, suppressing thoughts/feelings, anger, suspicion |
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Communication Skills Difficult Patients |
- People who become patients, because they have to, not because they want to
- Sometimes, they have even been brought in
- Vast range of different personalities, cultural background, and current emotional state |
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Communication Skills Difficult Patients |
- The Silent patient |
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Communication Skills Difficult Patients |
- The Anxious patient |
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Communication Skills Communication Process |
Three major parts of the communication process: - sender - message - receiver
Communication occurs only when receiver understands sender's message |
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Communication Skills Communication Process |
Requires participation of both sender and receiver
Flow: what sender intended to say -> what sender actually said -> what receiver heard -> what receiver recalls hearing -> feedback |
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Communication Skills Listening |
- We speak at the rate of 150-160 words per-
- We think at the rate of 650-700 words per
- Sometimes we may be so busy thinking that we |
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Communication Skills Augmentative/Alternative Communication |
- Sign language refers to signs made with one or both hands that have a specific
- American Sign Language is most commonly used, but there are other systems. |
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Communication Skills Augmentative/Alternative Communication |
- Symbol systems use pictures/objects/other tactile symbols as a communication method.
- Each symbol has a meaning.
- The patient can point to a symbol on a board or in a book or hand a symbol to communicate |
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Communication Skills Augmentative/Alternative Communication |
- Communication boards or books are two types of symbol systems.
- The symbols can be displayed on a board for your child to point to, or they might be arranged in the pages of a book |