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20 Cards in this Set
- Front
- Back
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Group
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Three or More People
Interact Over Time Depend on One Another Follow Shared Rules Common Goal |
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Team
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Special Kind of Group
Different and Complementary Resources of Members Strong Collective Identity |
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Task-Oriented Groups
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Project Teams
Focus Groups Brainstorming Groups Advisory Groups Quality Improvement Groups Decision Making Groups |
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Potential Limitations of Groups
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Time Needed for Group Process
Potential of Conformity Pressures |
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Potential Strengths of Groups
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Greater Resources
More Thorough Thought Heightened Creativity and Synergy Enhanced Commitment to Decisions |
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Cohesion
In Small Groups |
Degree of Closeness Among Members
Sense of Group Spirit Grows out of Communication Extreme Cohesion Leads to Groupthink |
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Power Structure
small groups |
Ability to Influence Others to Achieve a Goal
Power Over vs. Power To Distributed Structure Hierarchical Structure Social Climbing |
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reward power (groups)
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ability to give ppl things they value: raises, attention, approval, promotion
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coercive power (groups)
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ability to punish others through demotion, firing, undesirable tasks
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legitimate power (groups)
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the organizational role like manager, supervisor, CEO, that results in others' compliance
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expert power (groups)
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influence derived from expert knowledge or experience
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referent power (groups)
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influence based on personal character and personality
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Centralized Interaction Patterns
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One or Two People in Central Positions
Communication Flows Through Them |
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Decentralized Interaction Patterns
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Promotes More Balanced Communication
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Group Norms
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Guidelines Regulating Behavior and Interaction
Some Less Consequential Some More Substantive Norms Grow Out of Interaction |
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Participating Constructively
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Task Communication
Procedural Communication Climate Communication Egocentric Communication |
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Providing Leadership
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Organize Discussion
Ensure Sound Research and Reasoning Promote Norms for Mindful Listening Create Productive Climate Build Group Morale Discourage Egocentric Communication |
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Types of Conflict
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Disruptive or Destructive Group Conflict
Constructive Group Conflict |
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Managing Conflict Constructively
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Constructive conflict is necessary for good deliberation
Disruptive conflict is egocentric Conflict should always be directed at issues not persons Honest mistakes should be corrected but not attacked |
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What is Perception?
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“An active, structured process by which we notice and make sense of experience and stimuli around us.”
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