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30 Cards in this Set
- Front
- Back
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what are the elements of communication?
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skills, sensitivity, knowledge, commitment, ethics
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what kind of guidelines are honesty and respect?
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ethical guidelines
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what is group synergy?
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when the group performs better than expected
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What does "communication is transactional" mean?
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1)communicators influence one another
2) communicators simultaneously send and receive |
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what does competition in general encourage?
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cheating and dishonesty
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What are implicit norms?
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rules that are indirectly indicated by uniformities in the behavior and expressed attitudes of group members
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what is group polarization?
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the tendency for a group to make a decision that is more extreme than the intial prefrences of the group members
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how can a group leader be effective?
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be flexible in their communication w/ group members
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what is negative synergy?
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when group members produce a worse result than expected
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how do groups establish boundary control?
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physical barriers, linguistic barriers, rules, roles
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what is secondary tension?
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stress and strain that occur within the group later in its development
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what is primary tension?
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the intial tension, jitters, and uneasiness one feels when first entering a group
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what should a group do about a "social loafer"?
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hold members accountable, boot the loafer, confront the loafer as a group, establish a group responsibility norm
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how can you gain and maintain your audiences' attention?
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silence, intensity, novelty, humor, startling stimuli
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What are the four periodic phases of group development?
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forming, storming, norming, performing
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what is a small group?
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3-10 people working together towards a common goal
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what are three guidelines for using visual aides?
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1)large enough to be seen easily
2) don't circulate a visual aide 3)practice w/the visual aide |
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name and explain one type of group oral presentation.
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panel discussions:small group of usually experts gathered to exchange information on a topic in front of an audience
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what are two of the four communication strategies for group to use to command conformity from nonconforming members?
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1) ostracism- ignore, exclude member, silient treatment
2) use seduction- what they are doing won't get them anywhere |
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three reasons why we join groups
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1) have the same common goal
2) activities appeal to them 3) the need to belong to something |
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the three elements that define all systems
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interconnectedness of parts,
influence of size, ability to adapt |
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t/f
groups shouldn't ever close off communication |
f
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t/f
communication is appropriate if it conforms to the rules of the group |
t
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t/f
status in the group is usually more important to women than men |
f
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t/f
harsh hazing rituals cause people to be less loyal |
f
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t/f
you don't need a purpose statement for a presentation, those are only used in papers |
f
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what is interpersonal attraction?
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we are drawn to those experiencing similar emotions to our own
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what are the four periodic phases of group development?
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forming, storming, norming, performing
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what is secondary tension?
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the stress/strain that occur within the group later in its development
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what are good ways to gain/maintain your audience's attention?
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humor, novelty, startlin stiumuli, intensity, silence
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