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22 Cards in this Set
- Front
- Back
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A system whereby large quantities of data can be accessed, searched, sorted and arranged rapidly by computer is called a database ________ system.
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management
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A computer monitor, hard drive and printer are known as
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hardware
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The term for the technology that tells a computer what to do is known as the
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software
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The process of changing words into numbers so that computers can be used in
processing insurance claims is called |
coding
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A business letter written in full block style will have all lines
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at the left hand margin
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Making a duplicate file to protect computer information from being lost is called
making a |
backup
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When writing a business letter, the salutation of a letter should be followed by a
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colon
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A newsletter that weighs less than one pound would be considered _____ class
mail. |
third
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A _____is designed to receive and send printed documents via the
telephone |
fax machine
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Business or handwritten mail that weighs less than 11 ounces is known as _____class mail.
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first
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Parcel post or ____ class mail is used for bound printed matter, film, and
sound recordings. |
fourth
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Before placing a telephone caller on hold, it is appropriate to:
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a. ask if you may put the caller on hold
b. wait for the caller to confirm they can wait c. obtain a return phone number |
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An incoming call should be answered by the ______ring
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third
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When taking a routine phone message obtain:
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a. caller’s name
b. caller’s return phone number c. current day’s date |
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Prior to answering an incoming call, the medical assistant should
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smile
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When handling incoming mail, the medical assistant should
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attach the envelope
to the correspondence |
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A letter should be folded in ________ using a #10 envelope
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thirds face-up
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_________ is the study of words and their relationship to other words in a
sentence. |
Grammar
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When handling a patient complaint, ______________.
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take all complaints seriously and take
thorough notes |
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When working with patients from a culture different from your own,_____________.
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show respect for their culture
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Body language, body posture, space and distance are all examples of ______________.
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non-verbal
communication |
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When caring for patients with physical disabilities:
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a. do not rush them
b. ask if they need assistance before giving assistance c. provide ample room for patients with assistive devices |
