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76 Cards in this Set

  • Front
  • Back
A Model of Communication
as Action
Message Transfer
noise noise noise
source msg channel msg recieve
A Model of Communication
as Interaction
Message Creation
Context
noise noise noise
source msg channel msg recieve
feedback
A Model of Communication
as Transaction
Message Creation
Context
noise noise noise
sender/ msg/feedback sender
receive receive
Define Encoding
A process of translating ideas, thoughts and feelings into code.
Define Decoding
A process of interpreting ideas, thoughts and feelings into code.
Name the three criteria of a competent communicator.
1. Msg should be understood as communic. intended
2. Msg should achieve intended effect.
3. Msg should be ethical
Define subjective self-awareness.
The ability to differentiate the self from social and physical environment.
Define objective awareness.
An ability to be the object of one's own attention, to be aware of state of mind, and to realize that one is thinking and remembering.
Define symbolic self-awareness.
A unique human ability to develop and communicate a representation of one's self to others.
Define self.
The sum of who a person is. A person's inner force.
Define self-concept.
A person's subjective description of who he or she is.
Define self-image.
A person's view of herself or himself in a particular situation or circumstance.
Define self-labels.
Labels we use to describe our own attitudes, beliefs, values and actions.
Define self-reflexiveness.
The human ability ot think about what you are goind while you are doing it.
Define self-esteem/self-worth.
Your assessment of your worth or value as reflected in your perception of such things as your skills, abilities, talents and appearance.
Define self-expectations.
Goals you set for yourself, how you believe you ouight to bheave and what you ought to accomplish.
Define self-fufilling prophecy.
The notion that predictions about one's future are likely to come true because one believes that they will come true.
Define self-talk.
Inner speech;communication with the self.
Define attitude.
Learned predisposition to repson to a person object or idea in a favorable or unfavorable way.
Define belief.
The way in which you structure your understanding of reality-what is true and what is false.
What does the Sapir-Whorf hypothesis suggest?
Human language and thought are so interrelated that thought is rooted in and controlled by language.
What are the codes of nonverbal communication?
Appearance, Body Movement,Gestures and Posture, Eye Contact, Facial Expression, Touch, Voice, Physical Environment, Space, Territory.
Define Globalization.
The integration of economics amd technology that is contributing to a worldwide business environment.
Globalization 1.0
The period between Colombus' 1492 voyage and approximately 1800.
Globalization 2.0.
The period between 1800 and 2000.
Globalization 3.0
Today.
Define culture.
A learned system of knowledge, behavior, attitudes, beliefs, values, and norms that is shared by a group of people and shaped from one generation to the next.
Define co-culture.
A culture that exists within a larger cultural context.
Define inter-cultural communication.
Communication between people who have different cultural traditions.
Define culture shock.
Feeling of stress and anxiety a person may experience when encountering a culutre different from his or her own.
Define worldview.
Perception shared by a culture or group of people about key beliefs and issues, such as death, God, and the meaning of life, which influences interation with other, the lens through which people in a givenculture perceive the world around them.
Define cultural context.
Additional inforamtion about a message that is communicated through nonverbal and environmental cues rather than through langucage.
Define high-context cultures.
Culture in which people derive much information from nonverbal and environmental cues and less information from the words of a message.
Define low-context cultures.
Culutre in which poeople derive much inforamtion from the words of a mesage and less information from the nonverbal nd environmental cues.
Define cultural values.
Whatever a given group of people values or appreciates.
Define collectivistic culture.
A culture that places a high value on collaboration , teamwork and group achievement
Define individulistic culture.
A culture that values individual achievement and personal accomplishments.
Define decentralized power values.
Leadership is not vested in just one person.
Define centralized power values.
More structured form of government and managerial styles that feature clear lines of authority.
Define uncertainty cultural values.
Cultures in which people need certanty to feel secure are more likely to develop and enforce rigid rules for behavior and establish more elaborate codes of conduct.
Define masculine cultural values.
A culture that values achievement, assertiveness, heroism, material wealth, and traditional male and female roles.
Define feminine cultural values.
A culture that values being sensitive toward others and fostering harmonious personal relationships with others.
Define gender.
The division of human beings into male and female.
Define androgynous.
Exhibiting both masculine and feminine characteristics.
Define instrumental orientation.
A masculine approach that involves assertiveness and action in a "me against the world" view of self and reality.
Define expressive orientation.
A feminine approach that emphasizes connecting with others and fostering relationships and community.
Define content dimesion.
The what of a communication message; the verbal message.
Define relational dimension.
the nonverbal elements of a mesage, such as tone of voice and facial expression, theat convey how the massage should be interpreted and provide clues about the state of the relationship between the communicators.
Define Ethnocentrism.
The belief that one's own cultural traditions and assumptions are superior to those of others.
Define assuming differences.
To automatically assume that someone will be different from you.
Define stereotype.
To place a person or group of persons into an inflexible, all encompassing category.
Define prejudice.
A judgement of someone based on an assumption that you already know relevant facts or background information about the person.
Define mindful.
Aware of what you are doing and how you care communicating to others.
Define self-talk.
Inner-speech; commincation with the self; the process of mentally verbalizing mesages that help a person become more aware or mindful of how he or she is processing information and reacting to life situations.
Define egocentric.
Focused on one's self and one's importance.
Define other-oriented communication.
Communication that focuses on the needs and concerns of others while maintaining one's personal integrity, achieved through the processes of socially decentering and being empathetic.
Define social decentering.
Cognitive process in which we take into account another person's thoughts, values, background and perspectives.
Define empathy.
An emotional reaction that is similiar to the reaction being experienced by another person.
Define sympathy.
Acknowledgement that someone is feeling a certain emotion often grief and compassion.
Define adapt.
To adjust behavior in response to someone else.
What are the three skills to help improve the ablility to listen.
Stop - turn off competing msgs
Look - listen with your eyes
Listen - understand bot hthe details and major ideas.
Define content dimesion.
The what of a communication message; the verbal message.
Define relational dimension.
the nonverbal elements of a mesage, such as tone of voice and facial expression, theat convey how the massage should be interpreted and provide clues about the state of the relationship between the communicators.
Define Ethnocentrism.
The belief that one's own cultural traditions and assumptions are superior to those of others.
Define assuming differences.
To automatically assume that someone will be different from you.
Define stereotype.
To place a person or group of persons into an inflexible, all encompassing category.
Define prejudice.
A judgement of someone based on an assumption that you already know relevant facts or background information about the person.
Define mindful.
Aware of what you are doing and how you care communicating to others.
Define self-talk.
Inner-speech; commincation with the self; the process of mentally verbalizing mesages that help a person become more aware or mindful of how he or she is processing information and reacting to life situations.
Define egocentric.
Focused on one's self and one's importance.
Define other-oriented communication.
Communication that focuses on the needs and concerns of others while maintaining one's personal integrity, achieved through the processes of socially decentering and being empathetic.
Define social decentering.
Cognitive process in which we take into account another person's thoughts, values, background and perspectives.
Define empathy.
An emotional reaction that is similiar to the reaction being experienced by another person.
Define sympathy.
Acknowledgement that someone is feeling a certain emotion often grief and compassion.
Define adapt.
To adjust behavior in response to someone else.
What are the three skills to help improve the ablility to listen.
Stop - turn off competing msgs
Look - listen with your eyes
Listen - understand bot hthe details and major ideas.