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5 Cards in this Set
- Front
- Back
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All conflicts have certain things in common |
a concrete content problem issue and relationship or process issues - involve emotional response to situation. |
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4 styles of personal conflict management |
1) avoidance - 2) accomodation - smooth it over 3) competition - domination. aggression - lack of compromise. 4) collaboration |
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Conflicts have 3 components |
1) Content- the substance of the dispute 2) Process - communication and behavoir 3) Emotional - how we feel about the situation |
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Within a conflict situation each individual has |
1) a position - what one wants 2) A need or interest - Why one wants it. |
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To resolve the issue... |
Focus on the needs and interests vs their position. |
