Communication

Front 1

What is communication?

Back 1

The process by which info is exchanged between a sender and a receiver

Front 2

What are 3 things managers must consider with communication?

Back 2

Informal communication

Filtering

Slowness

Front 3

What is so important about informal communication?

Back 3

Often times the chain of command does not consider informal comm.

Informal comm. helps people accomplish jobs more effectively

Front 4

What is filtering?

Back 4

Tendency for a message to be watered down or stopped during transmission, both upward and downward in the chain of command

Front 5

How can managers avoid filtering?

Back 5

By establish an open door policy, where they allow any organizational member below them to communicate with them directly

Front 6

What is slowness?

Back 6

Chain of command can be very slow when it comes to horizontal communication between departments

Not good mechanism for quickly reacting to client problems

Front 7

What are 4 main barriers to communication?

Back 7

1) Interpersonal barriers

2) Selective listening

3) Physical distractions

4) Semantic barriers (jargon, gab, etc.)

Front 8

What is the jargon trap?

Back 8

Jargon, although efficient inside a department, can serve to confuse external people from the profession

Front 9

What are the 3 main causes of communication problems between managers and employees?

Back 9

1) Conflicting role demands

2) Status differences

3) The mum effect

Front 10

How can someone show they are actively listening?

Back 10

Watch body language, paraphrase what speaker means, show empathy, ask questions, wait out pauses, question actively