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5 Cards in this Set
- Front
- Back
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Verbal communication is based on? (three words)
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-words
-sounds -tone |
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The five C's of better communication are?
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-Content
-Conciseness -Clarity -Coherence=logical -Check=clarification |
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The communication cycle includes a ___, ____,___,& ____.
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1. message
2. source 3. channel 4. receiver |
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8 Directive Communication Techniques are?
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-Open ended statement
-Close ended statement -Reflecting -Acknowledgment -Reflecting -Acknowledgment -Restating -Adding to an implied statement -Seeking clarification -silence |
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3 forms of listening are?
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-Active listening (two way)
-Passive listening (one way) -Evaluative listening |
