Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key

image

Play button

image

Play button

image

Progress

1/36

Click to flip

36 Cards in this Set

  • Front
  • Back
Communication Apprehension
level of fear or anxiety associated with real or anticipated communication withother people
Never
tell audience you are nervous
Qualities of an Effective Speaker
Kowledgeable
Prepared & Well Organized
Honest
Eye contact
displays info about you:
Ethos
Personality
Emotion
Ethos
Character
Common Mistakes
Reading from outline
Bobble Eyes
Tunnel Vision
Tunnel vision
stare at one spot
Normal Rate
120-150 wds/min
Typical Public Speech rate
below 120 wds/min
If you are going too slow
Audience:
fidget
bored
sleep
If you are going to fast
Audience:
irritated
confused
Key to achieving Vocal Variety
enthusiasm
Music to the ears
don't be monotone
Negotiating Rationality
Maximizing your interests
- try to reach BEST agreement
-not getting to a "yes"
answer
- ego involvment
- "win at all costs"
(ex. air lines rebate)
distributive
one issue- win/loss
Integrative Negociation
multiple issues
How situation is framed
alters decision making process
Watch vs. video camera
won't sped time to walk extra blocks to get cheaper video camera
People rely too much on
easily accesible information
differentiate between what's
emotional & what's reliable and relevant
Cognitive Dissonance Theory
deals w/ relationship between cognitive elements
Cognitive Elements
attitude, belief, behavior
3 types of relationships
consonant
dissonant
irrelevant
Consonance
2 cognitive elements "go together" or support one another
Dissonance
2 cognitive elements oppose one another, don't logically fit together
Irrelevance
2 cognitive elements have no logical relationship
"exercising daily is healthy"
"I love Dave Chapelle"
Irrelevance
"Smoking is gross"
"I don't smoke"
Consonance
"I hate drunk dialers"
"I drunk dialed 2 exes last night"
Dissonance
We prefer...among our cognitions
consonance
"Paris Hilton is a waste of life"
"I like Paris Hilton's music"
Dissonance
Inconsistancy
your motivation to change the way you feel
- why dissonance occurs
Biased Processing
we know diff. interpretations but we choose the one most consistance with salient beliefs
To fix biased processing
-change attitude
- create new cognitions to support old ones
- minimize importance of one of your beliefs
person more likely to be persuaded by messages that are
thought about
Dissonance is
motivation to think and change