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36 Cards in this Set
- Front
- Back
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Communication Apprehension
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level of fear or anxiety associated with real or anticipated communication withother people
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Never
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tell audience you are nervous
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Qualities of an Effective Speaker
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Kowledgeable
Prepared & Well Organized Honest |
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Eye contact
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displays info about you:
Ethos Personality Emotion |
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Ethos
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Character
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Common Mistakes
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Reading from outline
Bobble Eyes Tunnel Vision |
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Tunnel vision
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stare at one spot
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Normal Rate
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120-150 wds/min
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Typical Public Speech rate
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below 120 wds/min
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If you are going too slow
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Audience:
fidget bored sleep |
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If you are going to fast
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Audience:
irritated confused |
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Key to achieving Vocal Variety
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enthusiasm
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Music to the ears
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don't be monotone
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Negotiating Rationality
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Maximizing your interests
- try to reach BEST agreement -not getting to a "yes" answer - ego involvment - "win at all costs" (ex. air lines rebate) |
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distributive
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one issue- win/loss
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Integrative Negociation
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multiple issues
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How situation is framed
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alters decision making process
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Watch vs. video camera
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won't sped time to walk extra blocks to get cheaper video camera
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People rely too much on
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easily accesible information
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differentiate between what's
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emotional & what's reliable and relevant
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Cognitive Dissonance Theory
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deals w/ relationship between cognitive elements
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Cognitive Elements
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attitude, belief, behavior
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3 types of relationships
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consonant
dissonant irrelevant |
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Consonance
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2 cognitive elements "go together" or support one another
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Dissonance
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2 cognitive elements oppose one another, don't logically fit together
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Irrelevance
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2 cognitive elements have no logical relationship
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"exercising daily is healthy"
"I love Dave Chapelle" |
Irrelevance
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"Smoking is gross"
"I don't smoke" |
Consonance
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"I hate drunk dialers"
"I drunk dialed 2 exes last night" |
Dissonance
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We prefer...among our cognitions
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consonance
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"Paris Hilton is a waste of life"
"I like Paris Hilton's music" |
Dissonance
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Inconsistancy
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your motivation to change the way you feel
- why dissonance occurs |
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Biased Processing
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we know diff. interpretations but we choose the one most consistance with salient beliefs
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To fix biased processing
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-change attitude
- create new cognitions to support old ones - minimize importance of one of your beliefs |
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person more likely to be persuaded by messages that are
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thought about
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Dissonance is
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motivation to think and change
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