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21 Cards in this Set

  • Front
  • Back
The process by whicb alteration occurs in the structure and function of a social system; the difference(s) between two (or more) successive conditions, states, or moments of time; or, a succession of differences in time with a persisting identity
A term used to describe the rapidly and unpredictably changing environment within which contemporary organizations operate; often used to justify continuous change
Change-related Communication
Communication about change as well as communication involved in organizational change processes
Change-constancy Dialectic
The notion that change and constancy are in a natural and inescapable tension; implies that both are desirable but also that they lean on each other for meaning
A principle from open systems theory that assumes that organizations strive for stability or routine
A process through which organizations attempt to compare their own systems or practices in a particular area (e.g., customer service) to those of other organizations, thereby discovering ways to improve
First-order changes
Minor, incremental changes that any living system has to practice in order to avoid the more fundamental second-order changes
Second-order change
Radical change, which occurs when the entity becomes something dunamentally different from what it was
Programmed Implementation
A process of change management in which top management develops a plan for implementing the change and marshals the plan throughout its many phases
Adaptive Implementation
A process of change management that may be initiated at varying levels of the organization and that is monitored and modified throughout the implementation process as new information about the implementation emerges
Fidelity (of adoption)
A standard of evaluating change efforts in which the criterion is the match between the designer's intended use for the change and the user's actual use
Uniformity (of adoption)
A standard of evaluatng change efforts in which the criterion is that change is accepted similarly by all users
Unintended Consequences
A concept from systems theory that suggests that a change in one part of the system will prompt changes in other parts of the system, some of which will not be anticipated
Strength of Weak Ties
Refers to the openness of a system or a group to new information from the outside that may well come through relatively weak or undevelpped reltionships, as opposed to strong or intimate ones
Change vs. Innovation
Innovation only occured in specific areas/departments
Change is now seen as imperative and occurs in all parts of organizations
Dimensions of Change
- Degree
- Intentionality
- Timing
- Impetus
- Control
Types of Change
- Technology
- Administration/Management
- Products and Services
- Human Resources
- Image
How to Communicate Large-Scale Change to Employees
- Communicate just the facts, not values
- Whenever possible, communicate face to face
- Target front line supervisors or team leaders for their involvement
Modles of Communicating Change to Stakeholders
- Equal Dissemination
- Equal Participation
- Quid Pro Quo
- Need to Know
- Marketing
- Reactionary
What people actually resist more than change itself
- Ending
- Neutral Zone
- Beginning
Success in Neutral Zone
- Control
- Understanding
- Support
- Purpose