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89 Cards in this Set

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IDEA
something existing in the mind, such as an image, thought, opinion, or belief
RHETORIC
The art or study of public speaking
ORATOR
A person who uses words effectively
WHAT IS NONVERBAL COMMUNICATION? LIST ALL THE WAY WE COMMUNICATE NONVERBALLY.
Body position, eye contact, and facial expression.
STEREOTYPING
Labeling every person in a group based on preconceived ideas about what the group represents.
LOGICAL APPEAL
the use pf evidence to prove a point and persuade.
ETHICAL APPEAL
A persuasive quality based on honesty, values, and sincerity and commitment to who is right and good.
NAMES FOR STAGE FRIGHT
Communication apprehension, fear of speaking, performance anxiety , and speaking phobia
TOP 2 FEARS OR PHOBIAS
Fear of public speaking, and death
3 THINGS THAT EASE STAGE FRIGHT
Breathe, have confidence, practice, be prepared
PERCEPTION
How one sees things
EMPATHY
A sincere understanding of feelings, thoughts, and motives of others.
CONVICTION
A strong belief in one's message and determination to convey that message to the audience.
DESIGN LEARNING STYLE
"Big Picture," need clear picture to establish relationship.
EMOTIONAL LEARNING STYLE
"Hands On," leader is energetic
LOGIC LEARNING STYLE
"Just the Facts," stresses analysis, organization, and focus , like to the point plans
1. TOP MANAGEMENT SKILL?
2. 3 PITFALLS FOR LEADERS?
3. WHAT LESSENS A LEADERS CRED.?
1. COMMUNICATION
2. being afraid to fail, not paying attention to details, to listening to others, and forgetting people
3. Failure to make a decision
"NATURE HAS GIVEN US ONE TONGUE, BUT TWO EARS" EXPLAIN.
LISTENING IS MORE IMPORTANT THAN SPEAKING BECAUSE THERE IS TWICE MORE THINGS TO HEAR FROM THAN TO TALK FROM.
3 THINGS TO HELP REMEMBER NAMES?
repeat names, relate person's name to something familiar, be determined to remember names
EFFECTIVE LISTENING STRATEGIES?
(EARS)
Explore
Analyze
Review
Search
DISCRIMINATIVE LISTENING
A listening style used to single out one particular sound from a noisy environment.
MEGO Syndrome
My
Eyes
Glaze
Over
PARAPHRASE
To repeat in one's own words
WHAT DOES A PERSON DO WHEN THEY ARE LYING?
lose eye contact, decrease hand activity, increased facial touching, stiff and rigid posture, and increased body shifting.
ULTIMATE GESTURE RECOGNIZED AROUND THE WORLD?
Smile
DISTANCE OF AMERICAN'S PERSONAL SPACE?
1 1/2 to 4 feet
EXAMPLES OF GENDER SPECIFIC BODY LANGUAGE?
WOMAN: Play with hair, cock head, direct eye contact.
MAN: touch more than women, stare, take more space, eyes wonder more.
FACTORS FOR POSITIVE GROUP WORK?
cohesion, respect, good seating, be positive, participate, commit to listening, thinking, and reasoning.
SIX STEPS IN DEWEY'S GROUP WORK?
1. define problem
2. establish criteria for workable solution
3. analyze problem
4. suggest solutions
5. evaluate each solution and select the best
6. suggest ways to test it
GROUP MEMBERS THAT BRING UP IRRELEVANT TOPICS?
wisecracker and eager beaver
SYMPOSIUM
A meeting at which a particular subject is discussed (opposing views are presented) by several participants.
KEY FACTOR FOR OFFERING CRITICISM?
Encourage them to improve, don't hurt their feelings, and be friendly.
WHATS IMPORTANT IN RECEIVING CRITICISM?
maintain composure, let others finish what they are saying, don't interrupt, be a good listener, ask questions.
WHY DO COMP. PROMOTE DIVERSITY?
so they don't get sued because it is illegal not to promote it, and it shows respect.
PROTOCOL
a specific "code or system of conduct" that is followed
ETIQUETTE
the forms prescribed by custom or authority to be observed in social, official, or professional life; decorum.
PROFESSIONALISM
take job seriously, this is communicated by appearance, speech, and behavior.
TECHNICAL LANGUAGE
the language used in specific professional fields such as jargons that includes "job speak" and technical terms.
WHAT TO INCLUDE IN RESUME?
identification, objective or job goal, education and training, work history, personal data, and references.
ILLEGAL INTERVIEW QUESTIONS?
political party?
do you attend church?
married?
Sexual orientation?
Do you drink?
gf/bf?
IQ?
weight?
ancestry or nationality?
physical disabilities?
NETWORKING
developing a variety of personal contacts that can be tapped for information and tips.
RESUME
a formal, business version of one's personal inventory, which should include a job objective, education, and work history
CANNED INTERVIEW RESPONSE
Prepared in advance in standardized form for nonspecific use or wide distribution; lacking originality or individuality.
PORTFOLIO
A portable case containing a sample of job candidates best school assignments or examples of other work done.
KEY TO SUCCESSFULLY INTERVIEWING SOMEONE?
do research before
VERBATIM
Word-for-word account of an interview
OPEN-ENDED QUESTION
a question that allows the subject to decide how best to answer, it encourages a comprehensive and in depth response and discourages a yes-no or true/false response
BEST AND QUICKEST SOURCE OF UP-TO-SECOND INFO?
internet
DRAWBACKS TO USING BIOGRAPHICAL REFERENCE WORKS?
hard to verify facts
PLAGIARISM
copying language, ideas, or thoughts of others and passing them off as one's original work
GHOSTWRITER
a person who writes for someone else and in the name of, another person
DIFFERENT TECHNIQUES TO BEGIN SPEECH (ATTENTION GETTERS)
asking questions, make references, make startling statement, give quote, tell a story
ORGANIZATIONAL SPEECH PATTERNS USES THE WORDS- THAT, THIS?
cause & effect
PART OF SPEECH THAT CLINCHES ARGUEMENT?
final clincher or final impression
BEGGING THE QUESTION
when audience assumes that whatever you are trying to prove is true
LINK
the statement in the intro that comes between the attention getter and the thesis statement and logically connects the two
SPEAKER'S MAP
outline of speech
SPATIAL PATTERN
a pattern of organization that arranges the elements on the basis of space or situational relationships
CLIMACTIC PATTERN
a pattern of organization that arranges the elements in order of importance
INDUCTION
a form of reasoning in which specific cases are used to prove a general truth
DEDUCTION
A form of reasoning in which one argues from generalizations to a specific instance
ANALOGY
an illustration in which the characteristics of a familiar object of event are used to explain another unfamiliar object. extended simile or metaphor.
GENERALIZATION
making a broad statement of truth based upon ex.
FALLACIES
an error in reasoning or a mistaken belief
ANTITHESIS
a contrasting of ideas by means of parallel arrangements or words, phrases, etc. the opposite
CONNOTATION
the meanings and feelings associated with a word by an individual, based on personal experience
MANUSCRIPT METHOD
word for word speech delivered this way
EXTEMPORANEOUS METHOD
using notes or an outline, not memorizing
VOLUME
the loudness or softness of a speaker's voice
MONOTONE
a tone in whcih words are delivered at the same pitch and rate without variation
PITCH
the vocal notes that a speaker reaches while speaking
INFLECTION
the altering of a speaker's tone or pitch to create emphasis
ARTICULATION
the crispness of words of a speaker
INFORMATIVE SPEECH SHOULD BE DEVELOPED USING A....
OUTLINE
CRITICAL PART OF INTRO IN AN INFORMATIVE SPEECH?
THESIS
WHY ARE VISUAL AIDS IMPORTANCE?
EXAMPLES?
vision is our dominant sense.
photos, cartoons, videos, posters, transparencies, chalk, maps, diagrams, ppts, and handouts.
TYPES OF INFORMATIVE SPEECHES
public lecture, status response, briefing, fireside chat, chalk talk
NARROW SPEECH TOPIC?
cut down subject into manageable proportions, choose smaller part of subject
ANECTDOTES
a short story used by a speaker to illustrate a point
UNCOMMITTED AUDIENCE
audience taht is neutral, must convince them
INDIFFERENT AUDIENCE
non- caring, non-motivated, difficult to adapt to
PERSUASIVE SPEECH
speaking that influences others to believe or think something, or to take action
EMOTIONAL APPEAL
involves "striking a chord", speaker uses issues and values such as patriotism, family, and honor, to win audience's favor
PERSONAL APPEAL
wins audiences trust through honesty, competency, and credibility.
UNITED APPEAL
combo of diff appeals
PATHOS
greek word for feelings and emotions, associated with Aristotle's emotional appeal
ETHOS
greek word for character, term associated with Aristotle's personal (ethical) appeal
TYPE OF SPEECH USED FOR GIVING SOMEONE A GIFT OR AWARD?
Speech of presentation
TYPE OF SPEECH USED FOR AN INSPIRING ADDRESS THAT RECALLS HEROIC EVENTS?
Commemorative