Comm 8-10

Front 1

what are examples of verbal indicators of powerless speech?

Back 1

disclaimers, tag questions, hesitations, hedges

Front 2

question of value

Back 2

is asking whether or not something is good or bad

Front 3

PERT

Back 3

program evaluation review technique: decision making method that stipulates systematically how to implement small group decisions

Front 4

how can a group achieve consensus decision?

Back 4

follow standard agenda, establish a cooperative group climate, discuss concerns of group memebers, request a stand aside

Front 5

compromise style of conflict management

Back 5

shows a moderate concern for both task accomplishment and social relationships in groups

Front 6

accomodating style of conflict management

Back 6

shows a low concern for task accomplishment but a high concern for social relationships in groups

Front 7

tit for tat

Back 7

conflict spirals: is negotiating strategy that produces an escalating cycle of negative communication and destructive

Front 8

principled negotiation

Back 8

separates the people from the problem

Front 9

how do competent communicators use punishment?

Back 9

as a last result

Front 10

purposeful procrastination

Back 10

promising to do something you have no intention of doing anytime soon, resistance strategy

Front 11

determining credibility

Back 11

determining whether or not your source is biased

Front 12

relevance

Back 12

dtermining whether or not your information actually supports your claims

Front 13

representativeness

Back 13

dtermining whether or not the source of information comes from an adequate sample size

Front 14

a stand aside

Back 14

when a group member continues to have reservations about the group decision but when confronted does not wish to block the group choice

Front 15

Why is majority rule not always the best decision making model?

Back 15

less error correction takes place, overall group satisfaction is lower, minorities dont participate as much, deliberations are shorter and less conscientous

Front 16

What does unamity rule produce?

Back 16

quality decisions, commitment to decision, satisfaction among group members, tension in the group

Front 17

expanding the pie

Back 17

increasing the resources available to use as a solution to a problem

Front 18

bridging

Back 18

offering a new option to devised to satisfy all parties on important issues

Front 19

empowerment

Back 19

enhancing the capabilities and influence of individuals and groups

Front 20

prevention

Back 20

power from the influential efforts of others

Front 21

hedges

Back 21

Perhaps the best way to proceed is...and im a lil concerned this might cause problems

Front 22

disclaimers

Back 22

this is probably not very important because i havent given it much thought

Front 23

assertiveness

Back 23

being descriptive in expressing how you feel and being specific about what consequences you want as an outcome

Front 24

t/f
communication always manages conflict constructively and never destructively

Back 24

false

Front 25

t/f
some individuals possess legitimate authority because they were born that way

Back 25

false

Front 26

t/f
the principal purpose of chapter 10 is to show how to resolve group conflict

Back 26

false

Front 27

t/f
space is the prerogative of the powerful

Back 27

true

Front 28

t/f
discussions that follow some systematic procedure tend to be more productive and result in better decisions than unstructured

Back 28

true

Front 29

t/f
resistance is a convert form of communicating noncompliance and is often duplicitous and manipulative

Back 29

true

Front 30

t/f
power is unavoidable when we communicate in groups

Back 30

true

Front 31

t/f
power is not group centered it is invested in the individual group member

Back 31

false

Front 32

t/f
brainstorming requires constant evaluation of suggestionss

Back 32

false

Front 33

t/f
money is an extrinsic reward

Back 33

true

Front 34

t/f
praise is an intrinsic reward

Back 34

false

Front 35

t/f
recognizing the interconnectedness of task and relationship dimensions of groups can be critical when conflict arises

Back 35

true

Front 36

types of power

Back 36

dominqnce, prevention, empowerment

Front 37

three forms of power

Back 37

prevention (power to), dominance(power over), empowerment(power from)

Front 38

definition of conflict

Back 38

an expressed struggle btw two interconnected parties who dont agree on an issue

Front 39

two ways a group can increase constructive participation

Back 39

encourage devils advocate, make a cooperative group climate, make issues relevant to low participators

Front 40

6 steps of standard agenda

Back 40

problem ID, problem analysis, solution criteria, solution suggestion, solution evaluation, solution implementation

Front 41

how should a group overcome resistance to change when implementing a solution?

Back 41

change can be modified, members help in decision making, need for change affects individuals

Front 42

three rules for brain storming

Back 42

dont evaluate ideas while brain storming, encourage wild ideas, stay focused on the topic, encourage participation from everyone

Front 43

how does the competent communicator capitalize on the power potential of expertise?

Back 43

dont assume superiority, be certain of your facts before stating them

Front 44

how does the competent communicator capitalize on legitimate authority as a power source?

Back 44

act ethically, become an authority figure, encourage participation for decision making

Front 45

effect of imbalance in power

Back 45

agression (violence) and contempt(insults)

Front 46

beliefs vs. values

Back 46

beliefs- what someone thinks is probable or true
values-deeply felt views what is ethically right

Front 47

a competent communicator can capitalize on info as a power source whenit is?

Back 47

accurate, scarce but useful

Front 48

strategic stupidity

Back 48

sudden attack of the clumsies resistance strategy

Front 49

how do competent communicators use punishment and rewards?

Back 49

making punishments appropriate to the act, being generous with praise