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33 Cards in this Set

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The 2 dimensions of Communication Climate
Task and Relationship
What are properties of the task and relationship communication climate ?
Task---Openess of information
Relationship---Supportiveness of interactions
Initiator
Keeps group on track

task
Clarifier
paraphrases, asks questions, devvelops half-stated ideas into complete ones.
Info Seeker
asks members to suggest new ideas, facts and evidence.
Evaluator
Critique the validity of ideas
Summarizer
summarize whats been said, indicates progress group is making.
Gatekeeper
regulate the flow of discussion, ELICITS ideas from hesitant members, LIMITS input from more vocal members, encourage people to talk, give ideas.
Encourager
recognize members contributions, maintains enthusiasm, gives hope to group
confronter
force members to solve problems
harmonizer
mediator, says how to solve problems, rconcile differences, calm-down disagreement
tension reliever
comedian, allows group to laugh at itslef
Sensors
oberve, attention to detail, analyze, practical
Intuitor
See the big picture, like solving novel problems, suffocated by routines, works in bursts of energy, idealistic
Sensors
what is, realist, speak on senses, sees trees
intuitor
what can be, dreamers, asks questions.
Trait leadership theory
Leaders are born not made
Consensus
A decision-making method in which the group as a whole makes a decision that each member is willing to support
how does consensus effect the groups cohesiveness?
It makes the group work together to solve the problem. This leads to the groups cohesiveness the time in which team members all feel a part of the group.
The Conflict Management Styles
Avoiding, Accomodating, Competing, Collaborating, Compromising
Avoidance
avoid the conflict can be beneficial for example if you stand up for your rights
Accomodating
Sacrifice ones principals and putting harmony above dealing with important issues
Competing
Disregard the other persons concerns.

Beneficial-with issues that aren't important enough to work out.
Collaborating
Work together to resolve conflicts. Based on the idea that it is possible to meet ones own needs and those of the other person.

Takes time, involves everybody
Compromising
each party sacrifices something he or she is seeking to gain an argument.

Many circumstances produces the best possible outcome.
The Communication Styles
Closed, Hidden, Blind, Open
Closed
Prefer things over people, isolated, avoids interaction and conflict, non-communicative
Hidden
Well-liked, Good listener, hides thoughts and feelings, desired acceptance by others, keep peace.
Blind
Overly confident, extravert-outgoing, knows whats best, in control, command, bad listener, argues, stubborn
open
Flexible in meeting needs of others, accept constructive criticism, adaptive, empowers others, share feelings, listen authenically
Chart
closed|hidden
______|______
|
Blind Open
5 Problem Solving Steps
1.Define the Problem
2. Analyze the Problem
3. Establish Criteria for a Solution
4. Consider possible solutions to the problem.
5.Decide on a solution
4 situational Leadership styles
1.Delegating
2.Participating
3.Telling --detailed instructions
4.Selling/Coach