Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
33 Cards in this Set
- Front
- Back
The 2 dimensions of Communication Climate
|
Task and Relationship
|
|
What are properties of the task and relationship communication climate ?
|
Task---Openess of information
Relationship---Supportiveness of interactions |
|
Initiator
|
Keeps group on track
task |
|
Clarifier
|
paraphrases, asks questions, devvelops half-stated ideas into complete ones.
|
|
Info Seeker
|
asks members to suggest new ideas, facts and evidence.
|
|
Evaluator
|
Critique the validity of ideas
|
|
Summarizer
|
summarize whats been said, indicates progress group is making.
|
|
Gatekeeper
|
regulate the flow of discussion, ELICITS ideas from hesitant members, LIMITS input from more vocal members, encourage people to talk, give ideas.
|
|
Encourager
|
recognize members contributions, maintains enthusiasm, gives hope to group
|
|
confronter
|
force members to solve problems
|
|
harmonizer
|
mediator, says how to solve problems, rconcile differences, calm-down disagreement
|
|
tension reliever
|
comedian, allows group to laugh at itslef
|
|
Sensors
|
oberve, attention to detail, analyze, practical
|
|
Intuitor
|
See the big picture, like solving novel problems, suffocated by routines, works in bursts of energy, idealistic
|
|
Sensors
|
what is, realist, speak on senses, sees trees
|
|
intuitor
|
what can be, dreamers, asks questions.
|
|
Trait leadership theory
|
Leaders are born not made
|
|
Consensus
|
A decision-making method in which the group as a whole makes a decision that each member is willing to support
|
|
how does consensus effect the groups cohesiveness?
|
It makes the group work together to solve the problem. This leads to the groups cohesiveness the time in which team members all feel a part of the group.
|
|
The Conflict Management Styles
|
Avoiding, Accomodating, Competing, Collaborating, Compromising
|
|
Avoidance
|
avoid the conflict can be beneficial for example if you stand up for your rights
|
|
Accomodating
|
Sacrifice ones principals and putting harmony above dealing with important issues
|
|
Competing
|
Disregard the other persons concerns.
Beneficial-with issues that aren't important enough to work out. |
|
Collaborating
|
Work together to resolve conflicts. Based on the idea that it is possible to meet ones own needs and those of the other person.
Takes time, involves everybody |
|
Compromising
|
each party sacrifices something he or she is seeking to gain an argument.
Many circumstances produces the best possible outcome. |
|
The Communication Styles
|
Closed, Hidden, Blind, Open
|
|
Closed
|
Prefer things over people, isolated, avoids interaction and conflict, non-communicative
|
|
Hidden
|
Well-liked, Good listener, hides thoughts and feelings, desired acceptance by others, keep peace.
|
|
Blind
|
Overly confident, extravert-outgoing, knows whats best, in control, command, bad listener, argues, stubborn
|
|
open
|
Flexible in meeting needs of others, accept constructive criticism, adaptive, empowers others, share feelings, listen authenically
|
|
Chart
|
closed|hidden
______|______ | Blind Open |
|
5 Problem Solving Steps
|
1.Define the Problem
2. Analyze the Problem 3. Establish Criteria for a Solution 4. Consider possible solutions to the problem. 5.Decide on a solution |
|
4 situational Leadership styles
|
1.Delegating
2.Participating 3.Telling --detailed instructions 4.Selling/Coach |