Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
20 Cards in this Set
- Front
- Back
- 3rd side (hint)
|
Impervious response |
Doesn't acknowledge the other persons message |
Don't care |
|
|
Interrupting |
Beginning to speak before the other person has finished talking irrelevant responses |
|
|
|
Irrelevant responses |
Comment that is unrelated to what the other person just said |
|
|
|
Tangential response |
Instead of ignoring the speakers remarks completely, the other party uses them as a starting point for a different topic |
|
|
|
Impersonal response |
Loaded with clichés and other statements that never truly respond to the speaker |
|
|
|
Ambiguous responses |
Contain messages with more than one meaning, leaving the other party unsure of the responders position |
|
|
|
Incongruous response |
Contains two messages that seem to deny or contradict each other |
|
|
|
Disagreeing messages |
"You're wrong" |
|
|
|
Complaining |
When communicators aren't prepared to argue but still want to register dissatisfaction |
|
|
|
Argumentativeness |
Presenting and defending positions on issues well attacking positions taken by others |
|
|
|
Spiral |
A reciprocating communication pattern in which each person's message reinforces the other |
|
|
|
Escalatory conflict spirals |
One attack leads to another until a skirmish escalates into a full-fledged battle |
|
|
|
De-escalatory conflict spirals |
Rather than fighting the party slowly lessen their dependence on each other, withdrawal, and become less invested in the relationship. |
|
|
|
Defensiveness |
Guarding oneself from attack |
|
|
|
Face-threatening Acts |
Messages that seem to challenge the image we want to project |
|
|
|
Assertive message format |
A method for speaking your mind in a clear, direct, yet nonthreatening assertive way that expresses your needs, thoughts, and feelings clearly and directly without judging or dictating to others |
|
|
|
Interpretation statement |
Describes the meaning you've attached to the others person's behaviors |
|
|
|
Feeling statements |
Reporting behavior and sharing your interpretation |
|
|
|
Consequence statement |
Explains what happens as a result of the situation you describe so far |
|
|
|
Intention statements |
The final element of the Assertive message format |
|
