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15 Cards in this Set

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Checking the accuracy of your understanding by restating your partners message in your words.
Paraphrasing
The process of feeling what another person is feeling.
Empathy
The physiological process of decoding sound
Hearing
The process of recieving constructing meaning from, and responding to verbal and nonverbal messages.
Listening
What is the five steps of listening?
1. Selecting
2. Attending
3. Understanding
4. Remembering
5. Responding
What is the percentage of your communication time?
Listen?
Speak?
Read?
Write?
Listen? 45
Speak? 30
Read? 16
Write? 9
A form of communication noise caused by emotional arousal?
Emotional Noise
Fear of misunderstanding or misinterpreting the messages spoken by others, or of not being able to adjust psycho locally to messages expressed by others.
Receiver Apprehension
Engaged listeners who listen with both their minds and their hearts.They are involved physically and mentally in the listening process.
Active Listeners
To sort through various sounds competing for your attention.
Selecting
To focus on a particular message
Attending
What is four reasons why we listen?
1. To Empathize
2. To Learn
3. To Evaluate
4. To Enjoy
What is the five processes of listening?
1. Selecting
2. Attending
3. Understanding
4. Remembering
5. Responding
A culture that exists within a larger cultural context.
Co Culture
The belief that ones own culture traditions and assumptions are superior to those of others.
Ethnocentrism