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26 Cards in this Set

  • Front
  • Back
relational roles
those that help the relational climate, help people get along, support them
harmonizer
balances conflict provides comedy
tension releaver
releives group of stress through joking
ego centered roles
when you are focused on your own needs not the groups
what is conflict
interation amoung interdependent people who percieve others as opposing their goals, and havingt the potential to stand in the way of achieving goals
the 3 key i's
interaction, interdependence, incompatibility
interaction
what gets people to be aware of their differences
interdependence
some ways your goals and thoughts are interdependend on eachother, makes the difference between disagreement and conflict
incompatibility
real or preceived feeling that your feeling or ideas are incompatible with others
affective conflict
another word for emotion, the groups emotional climate and people personal difference, personality issues, is unproductive- work place bullying
ideational conflict
certain arguments of ideas involving the decision
procedural conflict
is differences in opinion about what procedures to use in order to make a group decision
latent conflict
there is grounds for conflict, but the parties haven't realized it yet. pay different
perceived conflict
when the person starts to percieve tahtther is some sort of incapability in the situation. when they realized that they are being paid different
felt conflict
pint at which you start to personalize the perceived conflict. m;ay start to think of possible colutions, should you talk to boss
overt conflict
talk to the boss, when the party actually starts to manage conflict through strategic behavior
five orientations to conflict
acoidance, accommodation, compromise, competition, collaboration
accomodation
low in assertiveness, but high in coolaboration. agree or disagree, make the sacrifise now, and later you can use it
competition
high level of assertiveness but low in colaborations. competitors are those who seek to dominate and have thier ways the best. dad says we are going and thats it
collaboration
ultimate way in dealing with conflict think of an idea that is best for everyone
reframing
good way to deal with potentially conflic sitguation.
social support
scknowledging comments help members indicate that they understand eachother. we are more athat half way through the class
reflecting
repeating what others say, eyecontact, drawing on paper
CVA, groups mission for being a good leader
identity, concerns, visions and actions
3 interviewing contests
organizational interview rransatcion (negotiate), investigative interview, therapeutic interview
tips for interviewee
analyze self and org for fit, attentiveness, composure, relaxed and confident, coordination, wxpressiveness, sonsider informational interview, follow up protocall