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26 Cards in this Set
- Front
- Back
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relational roles
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those that help the relational climate, help people get along, support them
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harmonizer
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balances conflict provides comedy
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tension releaver
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releives group of stress through joking
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ego centered roles
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when you are focused on your own needs not the groups
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what is conflict
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interation amoung interdependent people who percieve others as opposing their goals, and havingt the potential to stand in the way of achieving goals
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the 3 key i's
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interaction, interdependence, incompatibility
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interaction
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what gets people to be aware of their differences
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interdependence
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some ways your goals and thoughts are interdependend on eachother, makes the difference between disagreement and conflict
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incompatibility
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real or preceived feeling that your feeling or ideas are incompatible with others
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affective conflict
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another word for emotion, the groups emotional climate and people personal difference, personality issues, is unproductive- work place bullying
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ideational conflict
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certain arguments of ideas involving the decision
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procedural conflict
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is differences in opinion about what procedures to use in order to make a group decision
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latent conflict
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there is grounds for conflict, but the parties haven't realized it yet. pay different
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perceived conflict
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when the person starts to percieve tahtther is some sort of incapability in the situation. when they realized that they are being paid different
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felt conflict
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pint at which you start to personalize the perceived conflict. m;ay start to think of possible colutions, should you talk to boss
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overt conflict
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talk to the boss, when the party actually starts to manage conflict through strategic behavior
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five orientations to conflict
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acoidance, accommodation, compromise, competition, collaboration
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accomodation
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low in assertiveness, but high in coolaboration. agree or disagree, make the sacrifise now, and later you can use it
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competition
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high level of assertiveness but low in colaborations. competitors are those who seek to dominate and have thier ways the best. dad says we are going and thats it
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collaboration
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ultimate way in dealing with conflict think of an idea that is best for everyone
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reframing
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good way to deal with potentially conflic sitguation.
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social support
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scknowledging comments help members indicate that they understand eachother. we are more athat half way through the class
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reflecting
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repeating what others say, eyecontact, drawing on paper
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CVA, groups mission for being a good leader
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identity, concerns, visions and actions
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3 interviewing contests
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organizational interview rransatcion (negotiate), investigative interview, therapeutic interview
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tips for interviewee
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analyze self and org for fit, attentiveness, composure, relaxed and confident, coordination, wxpressiveness, sonsider informational interview, follow up protocall
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