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11 Cards in this Set
- Front
- Back
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what is conflict?
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the interaction of interdependent people who perceive opposition of goals, aims, and values, and who see the other party as potentially interfering with the realization of these goals
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e i's
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Incompatible goals
Interdependence Interaction |
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levels of conflict
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Interpersonal level
Intergroup level Interorganizational level |
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phases of conflict (5)
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1) latent- situation is appropriate for conflict
2) perceived- one or more of parties feel conflict 3) felt- people personalize issues and plan for conflict management 4) manifest- ppl are acting out via comm 5) short term and long term effects of conflict |
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Critique of conflict management styles
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-treats individual communicator as sole benchmark
-relies too narrowly on 2 dimensional theoretical models -limits comm to verbal communication -treats org as being distand background rather than center stage during conflict activity |
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barganing
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formal activity which disputants settle conflictsa bout scarce resources or policy
clear understanding of rules of negotiation ind who serve as reps for parties in dispute |
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Phases of conflict
Latent |
the situation is appropriate for conflict
phase 1 |
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Phases of conflict
Perceived conflict |
phase 2
one or more of the parties begin to feel the conflict |
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Phases of conflict
Felt Conflict |
ppl personalize issues and begin to plan for conflict management
phase 3 |
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Phases of conflict
Manifest Conflict |
phase 4
People begin COMMUNICATION about conflict |
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Phases of conflit
conflict aftermath |
stage 5
short term and long term effects after conflict |
