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34 Cards in this Set

  • Front
  • Back
content knowledge
knowing what to communicate
tacit knowledge
knowledge that we have, but difficult to articulate
set of roles, adam sandler
sequences of actions that achive narrative sence, told in order
context specific, gollowable presctiptions
procedural knowledge
knowing how to communicate
intentional description of actions to achieve goals
principles of compitence
god plan must be appropriate and effective
prior success
usually good plans have worked well in the past
in the end if you have a bunch of plans, the easiest usually wins
plan adjustment
process of changing elements of the plan after getting negative feed back. pick up line, if it is rejected change it.
action assembly
mental process of putting behaviors together in the persuit of goals. asking parents ofr money
the ideal case, birth day parties, wedding dress is white
botton up
we judge a confessor we usually compare him to our usual thought of a professor
top down
proceess is making a list in your mind and checking things off
expectance fulfillment
we go into a situation and expect it to be a certain way, and if it isn't we get mad
auto piolet
whet a self centered communicator is like
think of their own goals, can result in an overly simplistic way of seeing the worlda
nature of skills
action, goal oriented, repeatable, sequential. you need to know the right order of the steps.if they cannot be repeated it is an accident
molecular skills
very specific, eye contact, they are the bricks
molar skills
broader and more general in nature, social support conflict management
four overall types of molar skills
composure, expressiveness, coordination, attentiveness
aggressive communicator
expressing your rights of views in ways that violate the way people feel
expressing your point of view withoug violating their poing of view
the ability of displaying control and conficence, eye contact. not fidgiting with things
is feeling the same feelings as someone else. you have had a dog die, so have i, we can relate
perspective taking
involves seeing or thinking of the world through the other person, how they would view it
four criteria for small group
3+ people, shared perception, emphasizes interdependence, requires communication
3 types of group interdemendence
goal, behavioral contest.
we share goals in the group,
is when one individuals message or behavior is affected by anothers behavior
is when a groups actions affect the enviroment, and the envoroment affects the group
groups culture
it refers to value norms and ideas that value a group
groups context
POET, person, objectives, enforoment, time.