Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
13 Cards in this Set
- Front
- Back
|
communication climate
|
the overall feeling, or emotional mood, between people
|
|
|
Recognition
|
most basic level of interpersonal confirmation. communicates awareness that another person exists and is present
|
|
|
acknowledgment
|
second of 3 levels of interpersonal confirmation. communicates that you hear and understand another's feelings and thoughts
|
|
|
endoresment
|
third of three levels of interpersonal confirmation. communicates acceptance of anothers thoughts and feelings...not the same as agreement
|
|
|
ethnocentrism
|
the tendency to assume that one way of life is normal and superior to other ways of life
|
|
|
conflict
|
exists when people who depend on each other express different views, interests, or goals and perceive their differences as incompatible or as in opposition
|
|
|
overt conflict
|
problems expressed directly and in a straightforward manner
|
|
|
covert conflict
|
problems expressed indirectly...it is generally more difficult to manage constructively
|
|
|
lose-lose
|
assumes that everyone loses when conflict occurs
|
|
|
win-win
|
assumes that everyone involved in a conflict can win and attempts to bring about a mutually satisfying solution
|
|
|
win-lose
|
assumes that one person wins and the others lose in any conflict
|
|
|
bracketing
|
identifying issues that are peripheral to a current conflict and setting those issues aside for discussion at a later time
|
|
|
grace
|
granting forgiveness or putting aside our needs or helping another save face when no standard says we should or must do so
|
