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13 Cards in this Set

  • Front
  • Back
communication climate
the overall feeling, or emotional mood, between people
Recognition
most basic level of interpersonal confirmation. communicates awareness that another person exists and is present
acknowledgment
second of 3 levels of interpersonal confirmation. communicates that you hear and understand another's feelings and thoughts
endoresment
third of three levels of interpersonal confirmation. communicates acceptance of anothers thoughts and feelings...not the same as agreement
ethnocentrism
the tendency to assume that one way of life is normal and superior to other ways of life
conflict
exists when people who depend on each other express different views, interests, or goals and perceive their differences as incompatible or as in opposition
overt conflict
problems expressed directly and in a straightforward manner
covert conflict
problems expressed indirectly...it is generally more difficult to manage constructively
lose-lose
assumes that everyone loses when conflict occurs
win-win
assumes that everyone involved in a conflict can win and attempts to bring about a mutually satisfying solution
win-lose
assumes that one person wins and the others lose in any conflict
bracketing
identifying issues that are peripheral to a current conflict and setting those issues aside for discussion at a later time
grace
granting forgiveness or putting aside our needs or helping another save face when no standard says we should or must do so