Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

16 Cards in this Set

  • Front
  • Back
more than two people who interact over time, are interdependent, and follow shared rules of conduct to reach a common goal
a special kind of group that is characterized by different and complementary resources of members and by a strong sense of collective identity
group technique for generating potential solutions to a problem...encourages ideas to flow freely, without immediate criticism
quality circle
group in which people from different departments or areas in an organization collaborate to solve problems, meet needs, or increase quality of work life
a special kind of energy that combines and goes beyond the energies, talents, and strengths of individual members
the degree of closeness among members of a group
exists when members cease to think critically and independently about ideas generated by a group
the ability to influence others...this feature of small groups affects participation
power over
the ability to help or harm usually is communicated in ways that highlight the status and influence of the person using "it" over others
power to
the ability to empower others to reach their goals...people who use this to help others generally do not highlight their own status and influences
social climbing
the process of trying to increase personal status in a group by winning the approval of high status members
informal rules that guide how members of a culture or group think, feel, and act...they define what is appropriate or normal in various situations
task communication
focuses on giving and analyzing information and is a constructive form of participation in group decision making
procedural communication
orders ideas and coordinates contributions of is a constructive form of participation in group decision making
climate communication
refers to creating and sustaining an open, engaged atmosphere for is a constructive form of participation in grou decision making
egocentric communication
an unconstructive form of group contribution that is used to block others or to call attention to ones self