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33 Cards in this Set

  • Front
  • Back
Collaboration
Is the practice of working together to achieve a defined and common business purpose.
Collaboration exists in 2 forms.
Synchronous where everyone interacts in real time, as in online meetings, through instant messaging or via Skype
Asynchronous, where the interaction can be time-shifted as when uploading documents or annotations to shared workspaces, or making contributions to a wiki.
Wiki
Wikis are applications that let users freely create, edit and reorganize content using a web browser.
Advantages and disadvantages of wikis
More or less anyone can enter more or less anything into the resource
Virtual conferencing
Broad term that encompasses numerous ways to allow people to participate in meetings from separate locations.
Open participation
when the entire group can edit what they see on the screen
Mediated participation
when the attendees can only read and comment on what they see, while the organizer makes the edits and shares them for all to enjoy.
Social networking
Makes it possible to simultaneously engage huge numbers of people with shared interests or activities.
Blog
A type of web site that contains regular entries of commentary, event descriptions, or other material (such as graphics or video) as provided by an individual or an organization.
Microblog
Is a little different in that its content is typically smaller in both actual and aggregate file size and may contain nothing more than short sentences, individual images or video links.
Social sharing
Means by which users can identify and publicize sources of information they find particularly interesting or valuable.
Portals
Frameworks for integrating information, people and processes across organizational boundaries.
Instant messaging
Real-time text-based online chatting mechanism, like instantaneous email = though text based part is routinely now complemented by other means of communication like voice or video.
Application sharing
People you are chatting with on IM can see and interact with the screen you are looking at.
Slates
A framework to describe core capabilities or requirements for systems.
SLATES - acronym for
Search
Links
Authorship
Tags
Extensions
Signals
Search
Discoverability of information via search, browsing, metadata and taxonomies. Also known as findability.
Links
Hyperlinks
Authorship
Ability of any and all users to create, comment or edit content. Also known as "user driven" content creation.
Tags
Folksonomies and social bookmarking, or any free-form "tagging" of information to make it easier to identify and find.
Extensions
Enabling automated intelligence around content, to point out related information to users, reveal usage patterns, and lead to valuable insights
Signals
Provide a variety of proactive notifications to users, a capability also known as "alerts"
Forum
Online discussion site where people can hold conversations in the form of posted messages. Also known as a "message board"
Virtual team
Virtual team is a group of people who are working together towards a common goal but may be spread across time, geography, and organizational boundaries, and are using the Web and other communications technologies to connect and collaborate.
Virtual teams have four main areas of related focus
Inputs of the design, culture, technical and training variety
Task processes, encompassing communication, coordination and the fit between tasks, technology and structure
Socio-emotional processes, including relationship-building, cohesion and trust
Outputs, centering on performance and satisfaction
Present capabilities
Part and parcel of collaboration tools "lighting up" when enrolled individuals are online and displaying their state of availability.
Information governance
Set of formal and documented policies, procedures and rules that control how information will be managed across its entire lifecycle, from creation to destruction.
Organizational structure to guide oversee and arbitrate the information governance process - Responsibilities
Establishing policies and standards including implementation methodologies, development platforms and integration protocols
Prioritizing projects, starting with the most achievable as defined by feasibility, impact or sponsorship
Enforcing rules and providing a conduit to executive authority for final judgment
Maintaining best practices through shared vocabularies and standard operating procedures.
Establishing a measure-and-improve mindset by capturing metrics and analyzing query logs and click trails to identify areas needing enlargement
Integrating the handling of taxonomy, metadata, user interfaces and search to ensure they all work together for usability, compliance and proper tagging to facilitate automation
Roles critical to involve in governance initiation
Executive sponsor
Information strategist and queue management lead
Information quality leader
Content stewards
Executive sponsor
Person who sets the initial direction and goals for the initiative.
Information strategist and queue management lead
Responsible for figuring out how to assure and maintain the quality and integrity of the information being managed, and how to propagate awareness and enforcement of the governance policies being developed
Information quality leader
Responsible for the day-to-day oversight and management of information quality.
Content stewards
Serve as the conduit or bridge between IT and the line of business operation, helping to translate business needs into technical requirements, explaining technical functionality to business users and actually enacting and enforcing governance mandates.