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13 Cards in this Set
- Front
- Back
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a means for managers to provide guidance, insight, and encouragement to their employees for improved work performance through frequent interactions
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coaching
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words or actions that denote concern or acceptance
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supportive behaviors
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words or actions that encourage problem solving/resolutions
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initiating (problem-solving) behaviors
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used to address personal or attitudinal problems rather than those related to an individual's ability (or lack thereof)
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counseling
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include probing, questioning, and discussing specific problems and possible solutions
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directive methods
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involves being a good listener and sounding board
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nondirective approach
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information that enables individuals or groups to compare actual performance with a given standard or expectation
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feedback
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demonstrating our commitment to improve and our dedication to do things right
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asking for feedback
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when giving specific work-related feedback, make sure it is based on fact rather than hearsay
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documentable
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focus your feedback on a specific behavior that the recipient can change or control, describing behavior rather than evaluating it
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descriptive
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avoid moralizing or giving feedback that is judgemental or prescriptive
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nonprescriptive
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used to ensure that employees accept and act upon feedback positively for improved performance
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giving feedback
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it is important to demonstrate an openness to hearing the information and benefitting from it when doing this
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receiving feedback
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