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141 Cards in this Set
- Front
- Back
- 3rd side (hint)
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agenda
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a list or outline of actions or issues to be considered at a meeting during a specific block of time
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PMM4
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audience reaction team
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Four or five participants query the main speaker from the stage with questions from the audience and follow-up questions
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CIC4
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break-out session
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small discussion groups that work together on a specific task after the whole group has received similar instructions or information
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PMM4
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buzz group
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a large audience is divided into small groups in the same room and responds to assignments
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CIC4
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Certified Speaking Professional
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Accredited designation offered by the National Speakers Association. This designation is earned for extensive, documented speaking experience and client satisfaction.
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CIC4
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CODEC
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Compression/Decompression or Coder/Decoder. Videoconferencing standard, included in hardware and/or software, used to compress or code video, audio, and data signals for transmission and decompress or decode the signal at the other end of the transmission.
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CIC4
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colloquium
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An informal meeting for the purpose of discussion; usually of an academic or research nature an in order to ascertain areas of mutual interest through the exchange of ideas. Conducted as and when convenient, but with little regularity.
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CIC4
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colloquium
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academic meeting at which one or more specialists speak about a topic and answer questions
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PMM4
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concurrent session
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sessions occurring at the same time
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PMM4
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Conference
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meeting of 2 or more people to discuss a common concern
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PMM1
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conference
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1)Participatory meeting designed for discussion, fact-finding, problem solving and consultation. 2)An event used by any organization to meet and exchange views, convey a message, open a debate or give publicity to some area of opinion on a specific issue.
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CIC4
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Continuing education
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structured educational and training experiences for personal or professional development.
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PMM1
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controversy panel
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to stimulate interest and debate, two or more views of a controversial issue are presented
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PMM4
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convention
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an assembly of people meeting for a common purpose.
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PMM1
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CSP
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Certified Speaking Professional
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CIC4
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debate
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A discussion which takes place within a meeting, a public or private sitting or in one of the various types of assembly or meeting.
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CIC4
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demographics
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Statistical characteristics, such as age, occupation, income level, etc.
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PMM1
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demographics
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statistical characteristics, such as age, occupation, income level, etc.
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PMM4
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DSL
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Digital subscriber line
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CIC4
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educational programming committee
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usually a voluntary group that has a vested interest in program content
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CIC3
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evaluative learning method
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tests whether attendees learned what was expected and whether they can use the information effectively
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PMM4
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exit interview
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evaluation of a member when he or she leaves an organization
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PMM1
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expository learning
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way of leering whereby the instructor presents to the learners, who remain passive as they watch and listen
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PMM4
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facilitator
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person assigned to make a meeting or discussion run smoothly and efficiently
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PMM1
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facilitator
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Expert who guides discussion and/or decision making in small groups
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CIC4
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fishbowl
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This is an interchange between an inner circle debating and issue and an outer circle of observers. Individuals occasionally move from one circle to the other.
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CIC4
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Focus group
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method of doing research using a small group led by a facilitator
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CIC3
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focus group
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method of data collection utilizing a small group of people with a facilitator discussing topics in an open forum
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PMM1
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goals
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broad statements of purpose
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PMM1
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gratuity
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A mandatory and automatic amount added to a bill for the service personnel, who receive the entire amount.
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CIC33
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hands-on participation
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demonstration of a product or service in which people actively participate
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PMM4
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interview
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The presenter is questioned by a moderator on behalf of the audience
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CIC4
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ISDN
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(Integrated Services Digital Network) - A set of protocol and interface standards that make up an integrated (voice, video, data) telephone network
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CIC4
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keynote speaker
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one who presents the issues of primary interest to a group of people
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PMM4
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kiosk
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1)Free-standing pavilion or light structure, 2) A small enclosure for ticket sales, information, surveys, etc.
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CIC3
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meeting
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A general term indicating the coming together of a number of people in one place, to confer or carry out a particular activity. Can be on an ad hoc basis or according to a set pattern.
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CIC4
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meeting manager
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persons whose job it is to arrange every aspect of planning and conducting a meeting or convention
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PMM1
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minutes
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notes containing the most important information from a meeting and a detailed list of action items and contacts
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PMM4
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moderator
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person who presides over an assembly, meeting, or discussion
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PMM4
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needs analysis
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an organized planned process of identifying needs
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PMM1
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NSA
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National Speakers Association
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CIC4
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objectives
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formalized statements of outcomes to be anticipated as a result of the educational process
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PMM1
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panel discussion
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instructional technique using a group of people chosen to discuss a topic before an audience
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PMM4
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participatory learning
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occurs when the participants share knowledge and experiences and work together to learn
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PMM4
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personal interview
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qualitative data collection method whereby a trained interviewer asks individuals a list of open- or close-ended questions
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PMM1
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planning matrix
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a grid used to plan meeting formats and finalize subject areas, topics, and assignments
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PMM4
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plenary session
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general assembly for all meeting participants
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PMM4
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poster session
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visual materials are posted in a logical format and a presenter is scheduled to discuss the display
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PMM4
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presenter-discussant format
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a panel of three or four experts in certain subject areas are identified, with each giving a brief presentation followed by discussion among panelists and questions from the audience
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PMM4
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program committee
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a volunteer committee charged with responsibility for planning, organizing, and delivering conference content
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PMM4
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program development
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planning that takes place before a meeting regarding its specific content and format
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PMM4
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qualitative data
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Descriptive information that is a record of what is observed, presented in narrative by the respondent. Also referred to as soft data.
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CIC33
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quantitative data
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Information that is represented numerically so you can assign ranks or scores, or determine averages and frequencies. Also referred to as hard data.
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CIC33
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questionnaire
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a printed set of questions used to gather information (survey)
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PMM1
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random sample
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a sample in which the probability of selection for each member of the population is equal
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PMM1
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resource workbook
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usually a loose-leaf binder in which additions and deletions are made as the program develops
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PMM4
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Return on Investment (ROI)
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A gain or loss as a result of an investment
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CIC33
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roundtable
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discussion among up to 12 people centered on a key topic on which at least one of the people is an expert; a meeting room arrangement in which round tables are set throughout the room, each with a discussion leader
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PMM4
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sampling
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A research method based upon selecting a portion of the population for study.
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CIC3
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seminar
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1) Lecture and dialogue allowing participants to share experiences in a particular field under the guidance of an expert discussion leader. 2)A meeting or series of meetings of from 10 to 50 specialists who have different specific skills but have a specific common interest and come together for training or learning purposes. The work schedule of this has the specific object of enriching the skills of the participants.
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CIC4
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service charge
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A mandatory and automatic amount added to a bill for the service personnel and the facility, which receives a portion of the charge.
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CIC33
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simulation encounter
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an individual stimulates certain behavior, which can be examined, studied, and discussed by the attendees
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PMM4
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speaker bureau
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An organization that locates and books speakers
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CIC4
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streaming media
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A method for delivering audio, video and animated content over the Web. Refers to the ability of the website visitors to access multimedia content without having to download an entire file first.
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CIC4
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structured questions
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eight or 10 questions prepared in advance of a session and distributed to selected attendees who ask the question at the end of the conclusion of the presentation
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PMM4
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survey
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Solicitation of opinions regarding services.
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CIC3
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survey
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a printed set of questions used to gather information (questionnaire)
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PMM1
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symposium
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A meeting of a number of experts in a particular field, at which papers are presented and discussed by specialists on particular subjects with a view to making recommendations concerning the problems under discussion.
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CIC4
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timeline
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includes each task to be accomplished and is the core of the program plan
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PMM4
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tip
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A voluntary and selective amount given at will for excellent service.
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CIC33
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Webcast
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An event that broadcasts the audio and/or video portion of a keynote presentation or other educational sessions over the Web in real-time or on demand.
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CIC4
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workshop
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1) Meeting of several persons for intensive discussion. This concept has been developed to compensate for diverging views in a particular discipline or on a particular subject. 2) Informal and public session of free discussion organized to take place between formal plenary sessions or commissions of a congress or of a conference, either on a subject chosen by the participants themselves or else on a special problem suggested by the organizers. 3) Training session in which participants, often through exercises, develop skills and knowledge in a given field.
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CIC4
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workshop
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academic instruction may set the stage for small-group or workshop activities that employ such techniques as role playing, simulation encounters, give-and-take sessions, and problem solving laboratories
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PMM4
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close-end
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type of question format in which the respondent must make a forced choice between given options
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PMM30
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content analysis
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method of analysis by which data is separated into specific categories to establish patterns of similar response
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PMM30
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direct observation
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qualitative data collection method whereby information is captured by directly observing that which is being evaluated
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PMM30
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evaluation
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the process of gathering specific information related to goals and objectives
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PMM30
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feedback
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evaluative information given after a meeting
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PMM30
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focus group
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method of data collection utilizing a small group of people with a facilitator discussing topics in an open forum
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PMM30
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Likert scaling
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common question format that uses standardized response questions
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PMM30
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mean
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the numerical average
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PMM30
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open-ended
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type of question format in which respondents are asked to communicate a response in their own words
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PMM30
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optical character recognition (OCR)
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data collection technology that utilizes scanning equipment to record pencil or pen marks and converts them into usable computer information
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PMM30
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personal interview
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qualitative data collection method whereby a trained interviewer asks individual a list of open or close-ended questions
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PMM30
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population
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the total of any unit under consideration in evaluation
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PMM30
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purposive sample
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any sample selected based on someone's expertise about the population
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PMM30
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qualitative data
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usually takes the form of words rather than numbers and is descriptive in nature
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PMM30
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quantitative data
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usually takes the form of numbers that allow for mathematical calculations
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PMM30
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questionnaire
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a printed set of questions used to gather information
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PMM30
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random sample
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a sample in which the probability of selection for each member of the population is equal
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PMM30
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report
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summary of statistical information and an analysis of what it indicates about a meeting
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PMM30
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sample
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any portion of a population selected for a study
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PMM30
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sampling
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a research method based upon selecting a portion of a population for study
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PMM30
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semantic differential
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a question format in which the respondent selects a response between two opposite terms
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PMM30
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simple random sample
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method of sampling in which each member of the population has an equal chance of being included in the sample
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PMM30
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stratified sample
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method whereby a population is divided into similar groups and then each group is then randomly sampled
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PMM30
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Certificate in Meeting Management
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Certification program offered by Meeting Professionals International - (CMM)
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CIC5
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Certified Association Executive
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Certification program offered by the American Society of Association Executives (CAE)
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CIC5
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Certified Meeting Professional
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Certification program offered by the Convention Industry Council. This designation certifies competency in 27 areas of meeting management through application and examination. (CMP)
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CIC5
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CPCE
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Certified Professional Catering Executive
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CIC5
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Certified Special Event Professional
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Accredited designation offered by the International Special Events Society. This designation is earned for professional achievement in event management. (CSEP)
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CIC5
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CEU
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Continuing Education Unit
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CIC5
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IACET
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International Association of Continuing Education and training
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CIC5
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lecture
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information and instructional speech
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CIC5
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lifelong learning
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a term that describes an ongoing process through which an individual seeks to both understand and contribute to change.
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CIC5
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adult learner
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a student who is pursuing education to attain a specific, practical goal
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PMM2
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arranged environment
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a learning environment with planned physical setup and seating arrangements
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PMM2
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developmental learning
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learning that occurs during the first half of life when education is directed at building a personal life, a career, and a future
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PMM2
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distance learning
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a learning environment in which the teacher and the learner are geographically separated and, therefore, rely on electronic devices and/or print materials for instructional delivery
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PMM2
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emotional factors
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emotions brought to class by adult learners that may help or hinder their learning
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PMM2
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individualized learning patterns
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learning activities that the learner completes independently
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PMM2
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interactive learning
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learning activities in which learners participate together
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PMM2
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large-group learning patterns
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learning activities that require the participation of a large group of learners
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PMM2
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learning environment
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the physical, emotional, psychological, physiological, and social factors surrounding the learning experience
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PMM2
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lifelong learning
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an ongoing process by which and individual actively seeks to understand and contribute to change
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PMM2
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mass learning patterns
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learning activities delivered through mass communication media
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PMM2
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multiple life experiences
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the experiences that adult learners bring to the learning environment that may help or hinder their learning
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PMM2
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physical factors
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the architectural design, furnishings, temperature, and other such factors that affect the learning environment
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PMM2
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physiological factors
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factors related to age, memory span, etc., that affect how an adult learns
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PMM2
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problem-solving orientation
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adult learner's tendency to seek education in order to solve a problem or fulfill a need.
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PMM2
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psychological factors
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psychological elements that affect learning
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PMM2
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self-direction
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the acceptance and assumption of responsibility for one's own life; a characteristic of adult learners
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PMM2
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small-group learning patterns
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learning activity that is dependant on the participation of a small group of people
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PMM2
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social-cultural factors
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factors related to interaction with other learners that affect the way a person learns
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PMM2
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technological factors
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factors related to equipment used in the learning environment that affect the way a person learns
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PMM2
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transformative learning
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learning that occurs during the second half of life and is directed at attaining a new consciousness and self-understanding
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PMM2
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business casual
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style of dress that is less formal than standard business attire of suit and tie or dress
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PMM18
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closed V (triangle)
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tables set in an equilateral triangle shape with chairs set around the outside; instructor is usually in the middle of the triangle; works well for simulations or hands-on computer training
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PMM18
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easel
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a frame for supporting something (such as a flipchart)
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PMM18
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flipchart
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paper pad supported on an easel
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PMM18
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learning objectives
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indicate what people will learn as a result of the session
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PMM18
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learning style
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the way a person learns new skills or gains new knowledge; the three basic styles are visual (learning through seeing), auditory (learning through hearing), and kinesthetic (learning through activity)
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PMM18
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multi-sensory
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relating to or involving several physiological senses
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PMM18
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pacing
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rate at which new information is presented and amount of time allowed for the student to take in that information
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PMM18
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peripherals
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piece of computer equipment intended to increase the function of the system (printer, CD-ROM, etc.); audiovisual aids used in a meeting room
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PMM18
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program objectives
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determine the operational parameters or a meeting, such as number and length of session
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PMM18
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resource manual
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packet of handouts from all sessions that will take place at the meeting
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PMM18
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room set
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physical arrangement of the room
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PMM18
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simulation
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interactive instructional technique in which the learner has the opportunity to practice a new skill in a real life situation
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PMM18
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six-by-six rule
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audiovisual guidelines by which no transparency or slide should contain no more than six lines of text and no more than six words per line
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PMM18
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visual aid
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material used in a presentation to give a visual image that will help clarify or demonstrate a point to the audience
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PMM18
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