Cmat 260 Exam 2

Front 1

Primary Question

Back 1

A question that introduces a new topic or area of questioning

Front 2

Dyadic discourse

Back 2

Two parties engaged in a conversation, each party may consist of more then one person

Front 3

Supportive Feedback

Back 3

Feedback that encourages desirable behavior

Front 4

Interview

Back 4

Planned, dyadic, interactive discourse

Front 5

Funnel Sequence

Back 5

a sequence in which the interviewer starts with broad, open questions and moves toward narrower, closed questions

Front 6

Subpoint

Back 6

forms of support for the main ideas

Front 7

Statistics

Back 7

descriptions of the result of collecting, organizing and interpreting numerical data.

Front 8

Impromptu speaking

Back 8

Situation in which a presentation is developed and prepared "on the spot" with little or no time for preparation.

Front 9

3 General Purposes

Back 9

To Inform, to persuade, to entertain

Front 10

Extemporaneous Speaking

Back 10

given from brief notes, this type of situation encourages thorough preparation and adaptability to the particulars of the situation at hand

Front 11

Reports

Back 11

informative accounts of the status quo

Front 12

Breifings

Back 12

Relatively short presentations that inform an audience about a particular event

Front 13

Topical pattern

Back 13

structural pattern of organization in which the main points of the message are organized as parallel elements of the topic itself

Front 14

Noise

Back 14

anything that interferes with the communication process

Front 15

Ethos

Back 15

The audiences perception of a speaker's character, intelligence and goodwill

Front 16

Climax order

Back 16

the weakest argument is presented first, the strongest last

Front 17

Opinion Leaders

Back 17

people who are capable of influencing your decisions, attitudes and behaviors

Front 18

3 Cs of Credibility

Back 18

Character (trustworthy) Charisma (likability) Competence (Knowledge)

Front 19

Openings

Back 19

Initial moments of an interview in which issues of credibility, orientation and motivation may be adressed

Front 20

Directive interview

Back 20

a situation in which the interviewer controls the purpose, structure, and pacing of the interview

Front 21

non directive interview

Back 21

a situation in which the interviewer cedes control of the purpose, structure and pacing of the interview to the interviewee

Front 22

Closing

Back 22

ending an interview by performing functions such as concluding, summarizing and supporting

Front 23

directed question

Back 23

a question that either subtly (leading or blatantly(loaded) clues the respondent to the expected answer

Front 24

Open question

Back 24

a question that allows the interviewee a wide range of choice in terms of form of of response

Front 25

Closed question

Back 25

a question that gives the interviewee minimal choice in terms of form of response

Front 26

Primary question

Back 26

a question that introduces a new topic or area of questioning

Front 27

secondary question

Back 27

a question that develops a topic or area that has already been introduced by a primary question

Front 28

inverted funnel sequence

Back 28

a sequence in which the interviewer begins the questioning with a closed question and gradually moves toward broad, open questions

Front 29

Tunnel sequence

Back 29

a sequence in which the interviewer uses a series of questions at a similar level of openness or closedness

Front 30

Quintamensional plan

Back 30

a special sequence of questions designed by george gallup, it consists of five steps, awareness of the topic, uninfluenced attitudes, specific attitudes, reasoning behind the attitudes and intensity of feelings

Front 31

evaluative response

Back 31

a response indicating that the interviewer has judged the relative goodness, appropriateness effectiveness or rightness of the interviewee's response

Front 32

Interpretative response

Back 32

a reponse indicating that the interviewers intent is to teach or tell the interviewee what the response means

Front 33

supportive response

Back 33

a response indicating that the interviewers intent is to reassure pacify or reduce the interviewees intensity of feeling

Front 34

probing response

Back 34

a response indicating that the interviewers intent is to seek further information or to provoke further discussion

Front 35

understnading response

Back 35

a response indicating that the interviewers intent is to find out whether he or she correctly understands what the interviewee is saying

Front 36

BFOQs

Back 36

short for bona fide occupational qualifications, these are the concrete requirements, including necessary experience, educational background and skills for performing a job

Front 37

appraisal interviews

Back 37

interviews to evaluate empolyees performances over a certain period of time, generally specified by company policy

Front 38

corrective feedback

Back 38

feedback that attempts to alter negative or inappropriate behavior

Front 39

Communication apprehension

Back 39

the fear of speaking in public

Front 40

Informative presentations

Back 40

provide ideas, data, opinions that provide reliable info to back up major points

Front 41

Audience analysis

Back 41

gathering info about an audience

Front 42

topical system

Back 42

method that uses a small set of heading or topics to identify standard ways of thinking and talking about any subject

Front 43

bibliography

Back 43

a detailed list of all the books, articles interviews and abstracts you have reviewed in the course of your research

Front 44

testimony

Back 44

a statement by a credible person/source that lends weight and authority to the speakers presentation

Front 45

point

Back 45

the major ideas that a speaker wishes the audience to undertand and accept

Front 46

subpoint

Back 46

forms of support for main idea

Front 47

effective delievary

Back 47

deliverary that is intelligible, conversational, direct and unobtrusive

Front 48

function

Back 48

what the presentation accomplishes or aims to accomplish

Front 49

pescription

Back 49

type of informative presentation that satisfies the audience members needs for facts, figures and other data

Front 50

topical pattern

Back 50

structural pattern of organization in which the main points of the message are organzied as parallel elements of the topic etself

Front 51

chronological pattern

Back 51

structural pattern of organization in which the main points of the message are organized in a time related sequence

Front 52

demonstration

Back 52

type of informative presentation that aims to explain the how of an issue

Front 53

spatial or geographical pattern

Back 53

structural pattern of organization in which main points are organized in terms of their physical locations, especially in relation to each other

Front 54

training presentations

Back 54

informative pres that educate

Front 55

analogies

Back 55

comparison of 2 things

Front 56

Maslows Hierarchy of needs

Back 56

theory of motivation based on the argument that lower level needs must be satisfied before higher level needs. includes basic needs, security needs, love and belonging needs, esteem needs and self actualization needs

Front 57

competence

Back 57

a component of credibility that is based on the sources expertise, training, experience, skill, ability, authoritativeness and intelligence

Front 58

pyramidal order

Back 58

the speaker places strongest argument between two weaker ones