Cjstc Interpersonal Skills 2

Front 1

the action, process or occupation of overseeing and directing in order
to accomplish task(s).

Back 1

supervision

Front 2

Identify what supervision should accomplish, to include:

Back 2

a) getting people to do what is required of them
b) developing an orderly, controlled environment

Front 3

List consequences of poor supervision within a correctional setting, to include:

Back 3

a) disciplinary problems
b) conflict between staff and inmates
c) poor inmate morale
d) escapes

Front 4

List problem situations a correctional officer should be aware of when supervising inmates, to
include

Back 4

a) fighting
b) diversionary tactics
c) insults and disobedience
d) approaching inmates who are disobeying rules; use caution
e) cell and inmate searches
f) contact visits or exposure to public

Front 5

Identify areas within the facility of special concern when supervising inmates, to include:

Back 5

a) food service
b) recreation
c) chapel
d) classrooms
e) medical
f) work location
g) dorms

Front 6

What is the most common supervising error in the correctional field.

Back 6

failing to recognize the individual differences among inmates

Front 7

List factors that enhance the chances of positive effects when supervising inmates, to include:

Back 7

a) “firm, but fair”
b) job knowledge
c) self-confidence
d) consistent temperament
e) ability to give clear, understandable orders
• materials needed
• time required for task
• training for task
f) ability to recognize individual differences
g) ability to correct and praise; give praise in private
h) ability to make positive corrective comments; give corrective comments in private
i) keep your word

Front 8

Identify general rules a supervisor who comes in contact with inmates should be aware of, to
include:

Back 8

a) avoid familiarity with inmates
b) do not gossip with inmates
c) do not give advice to inmates
d) do not show favoritism
• bias
• prejudices
• opinions
e) never make a promise that you cannot keep
f) do not discuss other staff members with inmates

Front 9

Identify techniques and principles a correctional employee must master to be successful in
supervising inmates, to include:

Back 9

a) bullying or belittlement will arouse resentment and antagonism
b) suggestion or influence is a powerful motivator of human action
c) inmate is more likely to do something if he understands the reason for the action
d) where desirable, suggest alternative action to that which the inmate wishes to pursue
e) a decision will be more meaningful and forceful if the inmate is able to make it himself
f) the word “no” should be used judiciously, convincingly, and fairly
g) refrain from the use of profanity or vulgarity

Front 10

Identify inmate tactics that officers supervising inmates should be alert to and prepared to deal
with, to include

Back 10

a) discussing an officer’s personal life/affairs
b) expecting favors in return for information
c) playing one officer against another
d) discussing another officer or inmate with an officer
e) blackmailing officers who grant minor favors

Front 11

Identify reasons why inmates engage in manipulation and deception of staff, to include:

Back 11

a) status among peers; gain control and autonomy
b) personal reward and gain
c) control of staff; embarrassment or humiliation

Front 12

Identify considerations for recognition of manipulation and deception, to include:

Back 12

a) overfriendliness of inmate toward officer
b) excessive praise and flattery, building ego of staff member
c) sharing rumors concerning the staff member or others
d) requesting personal information
e) forming bond between inmate and staff member
f) excessive dependency of inmate on staff member and vice versa

Front 13

Are victims selected intentionally or by accident.

Back 13

Both

Front 14

Identify factors in selection of a staff victim of inmate deception and manipulation, to include:

Back 14

a) new employees
b) overly trusting or naive
c) overly familiar
d) not confident
e) complacent

Front 15

Identify methods which inmates use to gather information about staff for deception and
manipulation, to include

Back 15

a) observe behavior of staff member with other staff, supervisors, inmates
b) ask questions
c) listen to conversations among staff members

Front 16

Identify methods inmates use to verify information concerning staff, to include:

Back 16

a) engage staff member in conversations
b) break small rules to test reaction

Front 17

List methods used by inmates to deceive or manipulate staff, to include:

Back 17

a) refusing to cooperate
b) devising methods to modify the correctional officer’s behavior
c) circumventing or disobeying rules
d) being willing to do something wrong regardless of the punishment
e) distraction
f) mood changes
g) using special circumstances or situations, i.e., physical conditions, illnesses or injuries

Front 18

Is there a distinction between friendliness and familiarity.

Back 18

Yes

Front 19

Can a correctional officer encounter problems when exhibiting excessive friendliness, overfamiliarization, and favoritism.

Back 19

Yes

Front 20

Identify the types of deception an inmate can use on a correctional officer, to include:

Back 20

a) individual (one-on-one)
b) team; may be long-range and complex effort

Front 21

Identify participants in a team deception, to include:

Back 21

a) observers
b) contacts
c) runners
d) turners
e) pointmen

Front 22

Explain the responsibilities of each member of a deception team, to include:

Back 22

a) observers- pay attention to correctional officers who use inmate jargon, ignore minor
rule infractions, play favorites, enforce rules for some and not others, are easily
distracted
b) contacts - supply information about correctional officer’s work habits, likes and
dislikes
c) runners
• not active members
• usually the only members of the team paid because they must expose
themselves to the correctional officer by asking for small items like candy,
cigarettes, pencils, etc.
d) turners
• befriend the correctional officer and use the friendship to ultimately coerce
officer into engaging in infractions of the rules
• least suspected by the correctional officer
• work very hard at establishing a close bond with the correctional officer
e) pointmen
• stand guard when the correctional officer is in the process of granting illegal
favors, violating institutional rules or being compromised or harmed

Front 23

Identify factors that affect a deception, to include:

Back 23

a) goal(s) to be accomplished
b) personality characteristics of victim
c) the possible time involved
d) the location and physical layout of the area where the deception and/or manipulation
will take place

Front 24

Identify considerations that help an officer avoid deception or manipulation, to include:

Back 24

a) know job and perform it properly
b) communicate and act toward inmates in a manner that identifies the correctional
officer as a person of skill and knowledge
c) treat all inmates firmly but fairly
d) use friendly but unfamiliar manner when dealing with inmates
e) document inmate behavior
f) maintain professional appearance
g) monitor remarks, gestures, actions
h) enforce rules and regulations
i) self-esteem and self-confidence

Front 25

What is described in the Protection Against Sexual Violence in Florida
Jails and Prisons Act and 944.35(3)(b)1, F.S. misconduct”means the oral,
anal, or vaginal penetration by, or union with, the sexual organ of another or the anal or
vaginal penetration of another by any other object. Sexual misconduct can occur with both
consent and non-consent to participate in sexual activity.

Back 25

sexual misconduct

Front 26

Define exceptions to the Protection Against Sexual Violence in Florida Jails and Prisons Act
(PASV):

Back 26

a) The term sexual misconduct does not include an act done for a bona fide medical
purpose or an internal search conducted in the lawful performance of the employee's
duty.
b) Sexual misconduct does not apply to any employee of a correctional facility who is
legally married to an inmate or an offender supervised by the Department of
Corrections in the community.
c) It does not apply to any employee who has no knowledge, and would have no reason
to believe, that the person with whom the employee has engaged in sexual activity is
an inmate or an offender under community supervision of the Department of
Corrections.

Front 27

What is oral, anal, or vaginal penetration by, or union with, the sexual organ of another or the anal or vaginal penetration of another by any other object; however, sexual
battery does not include an act done for a bona fide medical purpose. Sexual battery usually
refers to a sexual act, committed without consent

Back 27

sexual battery

Front 28

What is any oral, anal, or vaginal penetration by, or union with, the sexual organ of another or the anal or vaginal penetration of another by any other object; however,
sexual activity does not include an act done for a bona fide medical purpose.

Back 28

sexual activity”

Front 29

Describe the penalties for “sexual misconduct.”

Back 29

a) Any employee of a correctional facility who engages in sexual misconduct with an
inmate or an offender supervised by the Department of Corrections in the
community, without committing the crime of sexual battery, commits a felony of the
third degree, punishable as provided in s. 775.082, s. 775.083, or s. 775.084, F.S.
b) Penalties for a felony of the third degree, by a term of imprisonment not exceeding 5
years.
c) A person who has been convicted of an offense other than a capital felony may be
sentenced to pay a fine in addition to any punishment described in s. 775.082, F.S.
d) Multiple convictions of sexual battery may result in the offender being defined and
sentenced as a habitual felon.
e) Notwithstanding prosecution, any violation of the provisions of this subsection shall
constitute sufficient cause under s. 110.227, F.S., for dismissal from employment
with the department, and such person shall not again be employed in any capacity in
connection with the correctional system.

Front 30

Describe appropriate methods to identify signs indicating an inmate or offender may be a
victim of sexual assault.

Back 30

a) Non-consent to participate in sexual activity (sexual assault) may be identified
through the following:
• Direct reporting from another inmate – most likely to happen when the reporting
inmate may reap something from the exposure.
• Request from an inmate for medical assistance, protective management, transfer
to another facility, change of job assignment or dorm assignment.
• Observation of inappropriate appearance, both physical and mental – untidy
dress, disease, bruises, scratches, attempted suicide, depression, withdrawal, noneating,
pregnancy in females, etc.
• Observation of inmate obsessions, belligerent, self-destructive, and aggressive
behavior; and speaking about escaping or suicide.
• Inmate exhibiting phobias, nightmares (disturbing sexual fantasies), or slow or
inaudible speech are signs of abuse.
• Review and observation of written and verbal communications by the inmate to
family or other outside contacts.
• Reports from the inmate’s family or friends.
• Observation and suspicion by other staff.
b) Consent to participate in sexual activity (sexual misconduct) may be identified
through the following:
• Direct reporting from the assaulted inmate or another inmate. Inmate asking for
a specific officer on a regular basis.
• Observation of inmates and Officer/staffs that appear together in excess or
outside the normal routines, including but not limited to these areas: canteen,
control room, inmate housing, staff housing, work, education, and medical areas,
unoccupied or closed areas.
• A Correctional Officer is constantly justifying an inmate’s behavior or getting
him/her out of trouble.
• Observation of inmates getting special and excessive privileges including but not
limited to: additional phone access, extra canteen access and items, deposit to the
inmates cashless canteen I.D. by staff, additional clothing from the laundry, extra
food, more TV time, and absence from cells or dorm areas.
• Observation of Officer/staff providing leniency toward a certain inmate regarding
rules and regulations, searches, mail or any other privilege.
• Observations that the inmate possesses additional items (gifts) such as jewelry,
clothing, or other unauthorized items that do not appear on his/her approved
property list.
• Observation of excessive communication between Officer/staff and inmate,
Officer/staff detailed inquiry of inmate records, knowledge by the inmate of
personal Officer/staff information, excessive Officer/staff protection of inmate.
• Pregnancy of a female officer or female inmate.

Front 31

What is consent

Back 31

The consent of the inmate or offender supervised
by the department in the community to any act of sexual misconduct shall not be raised as a
defense to a prosecution. “Consent” means intelligent, knowing, and voluntary consent and
does not include coerced submission. “Consent” shall not be deemed or construed to mean the
failure by the alleged victim to offer physical resistance to the offender

Front 32

Describe methods and techniques that can be used to prevent “sexual misconduct” and “sexual
assault” to include:

Back 32

a) Video surveillance
b) Closer supervision of housing units, unoccupied and closed areas within the facility
c) Frequent alternating job assignments for inmates and/or staff
d) Extensive training of Basic Recruits, Certified Officer/staffs, non-certified staff,
contracted employees, volunteers, and interns

Front 33

Given the fact that a correctional administrator has determined that sexual misconduct has
occurred, describe how this determination affects the employment of those who violated the
act.

Back 33

a) Formal investigation of allegation
b) Disciplinary action against staff member
c) Administrative reassignment of staff member
d) Termination of employment
e) Loss of Officer/staff certification
f) Criminal prosecution
g) Incarceration of assailant
h) Fining of assailant

Front 34

Identify the consequences of other sexual activities not described in this act, to include:

Back 34

a) Sexually transmitted diseases
b) Compromise/breach of security
c) Termination of staff person’s family relationships
d) Potential threats to family
e) Alienation between peers/family/friends
f) Loss of future possible employment
g) If found guilty, loss of certification
h) Possibility of civil law suits