Cisco - Jumpstart - Collaboration Day 4 - 6

Front 1

Why would you use IM and telepresence?

Back 1

• See who is available and how
• Instantly and efficiently interact
• Desktop and Mobile Access
• Easily Escalate
• Interoperable

Front 2

What is Inter-Domain Federation?

Back 2

This is the sharing of Enterprise Instant Messaging (IM) and Presence between corporate domains - further lowering the boundaries to collaboration for both B2B and B2C

Front 3

What is Partitioned Intra-Domain Federation?

Back 3

This is the sharing of Enterprise Instant Messaging (IM) and presence between unified Communication vendors within a single domain.

NOTE:

This model is used as a migration tool from Microsoft to Cisco Infrastructure.

Front 4

How does the Cisco Jabber Information Flow in Deskphone mode?

Back 4

1. Jabber Registers with Cisco Unified IM and Presence with XMPP for chat
2. End user is associated with an IP Phone that is configured on Cisco CUCM
3. From Cisco Jabber, end user can control IP Phone via the CTI QBE interface
4. When associated with multiple IP phones, the end user can select one of the devices

Front 5

How does the Cisco Jabber Information flow in Softphone mode?

Back 5

1. Jabber registers as a Cisco Unified CSF Device
2. Cisco Unified CSF device uses SIP as signaling protocol
3. End user must be assoicated with the Cisco Unified CSF device
4. Cisco Unified CSF device is configured as a normal end device with directory number calling search space and partition
5. Jabber uses Cisco Unified IM and Presence for XMPP (chat) communication

Front 6

What does LDAP profile allow when integrateing with Cisco Unified IM?

Back 6

This allows users to search and add contacts from the LDAP directory to Cisco Jabber.

Front 7

Can CUCM and Cisco Unified IM use LDAP for authentication and synchronization?

Back 7

Yes

Front 8

Can Cisco Unified IM and Presence Integrate with Active Directory?

Back 8

Yes

Front 9

How does the traffic from Cisco Unified IM and Presence Cluster participate?

Back 9

Intracluster traffic participates at a very low level between Cisco Unified IM and Presence and Cisco Unified Communications Manager. and between the Cisco Unified IM and Presence Publisher and Subscriber

Front 10

What is a presence cluster?

Back 10

• Publisher
• Subscriber

Front 11

What do the Presence Cluster's share in common?

Back 11

A host file and a trust relationship using IP tables.

Front 12

At the database and services level, what happens to the clusters?

Back 12

The clusters are separate and distinct, and each Cisco Unified IM and Presence and CUCM cluster requires separate administration.

Front 13

What do Cisco Mobile Collaboration solutions enable?

Back 13

• FMC
• FMS

Front 14

What is FMC?

Back 14

Fixed Mobile Convergence

This links the user's mobile device to their enterprise directory number.

Front 15

What is FMS?

Back 15

Fixed Mobile Substitution

This allows you to move or enable the enterprise line on the user's mobile device

Front 16

Features of Cisco Unified Mobility

Back 16

• Single number reach
• Enterprise 2-stage dialing (mobile voice access/enterprise feature access
• Mobile Voicemail avoidance
• Mid-call DTMF based features and call move between devices

Front 17

What was single number reach formally called?

Back 17

Mobile Connect

Front 18

What are DTMF features?

Back 18

• Hold
• Resume
• Transfer
• etc

Front 19

What is Voice and Video over IP referred to as?

Back 19

WoIP

Front 20

Features of Cisco Jabber

Back 20

• WoIP
• XMPP-based IM and Presence (cloud or on-premise)
• Visual Voicemail
• Directory Integration
• Mid-Call VoIP feature, and call move between user's devices
• Secure remote attachment (VP or VPN-less)

Front 21

What are some features of Cisco Collaboration Edge Architecture?

Back 21

• TDM & analog gateways
• ISDN Video Gateway
• Firewall Traversal
• Standards-based & secure

Front 22

What are some remote mobile worker options?

Back 22

• Single Number Reach
• Cube Phony PRoxy
• VPN Phone
• CVO
• Cisco Expressway

Front 23

What does Single number reach do?

Back 23

• CUCM Remote Agents with SNR
• Each call takes 2 PSTN trunks

Front 24

What are the Cube Phony Proxy options?

Back 24

• Cisco IP phones from home or Jabber Voice
• Supports Voice and Video

Front 25

What is a high overview of VPN Phone?

Back 25

• Use any VPN Phone
• Supports Voice or Video
• Requires Head End VPN Termination
• Scheduled for EoS

Front 26

High overview of CVO.

Back 26

• Use any phone
• Support Voice or Video
• Requires head end VPN Termination
• Requires phones an 8xx Router at customers sites

Front 27

High overview of Cisco Expressway

Back 27

• Use DX650 Phone
• Support Video and Voice for TP End points

Front 28

What do Secure Enterprise attachments do?

Back 28

They enable secure remote connectivity to the enterprise for Cisco Routers endpoints and clients.

Front 29

What two market trends does the CUBE Phone Proxy Address?

Back 29

• Cloud Hosting of the UC Services
• Increased adoption of mobile devices and expectations of delivery of enterprise services "anywhere, anytime, anydevice"

Front 30

On the Access side how does CUBE connect?

Back 30

Connection between phone and CUBE

Front 31

On the core side how does CUBE connect?

Back 31

Between CUCM and CUBE

Front 32

What kind of customer is Expressway remote access used for?

Back 32

Unified CM and Business Edition Environments

Front 33

What kind of technology is Expressway remote access based on?

Back 33

Cisco VCS technology.

Front 34

What is VCS technology

Back 34

Video Communication Server

Cisco VCS delivers rich video-enabled collaboration throughout and beyond the enterprise network, and is ideal for organizations that do not have Cisco® call control environments but want to use Cisco TelePresence conferencing applications.

Front 35

What is Cluster Expressways used for?

Back 35

Scale and Redundancy

Front 36

Expreesway Clusters support ______________ peers.

Back 36

up to 6 peers

Front 37

Expressway remote access is limited to ___________________________

Back 37

One customer domain per cluster.

NOTE:

Customers can deploy multiple clusters for the same domain cluster

Front 38

What are some advantages of VPN?

Back 38

• Provides Secure connectivity to the enterprise enabling applications and services
• Supports fial via office, wifi-to-cellular handoff, CTI
• Dedicated Security Solution

Front 39

What are some challenges of VPN?

Back 39

• All traffic from connected networks and devices traverse the enterprise network with VPN
• Professional Licensing on top of collaboration endpoint/client licensing
• No media path optimization for point-to-point audip/video - All media traverses the VPN headend

Front 40

What are some advantages of Express Mobile and Remote Access?

Back 40

• Pnly collaboration traffic traverses the enterprise networkm everything else goes to the internet
• No per session or user licensing beyond collaboration endpoint/client licensing
• optimized for voice and video and other collaboration work flows

Front 41

What are some disadvantages of Express mobile and Remote access?

Back 41

• Enables enterprise access only for collaboration applications and services
• No support for Dial Via OFfice, Wifi-to-cellular handoff, CTI
• No media path optimization for point-to-point audio/video - all media traverses Expressway C

Front 42

Can you run VPN and Expressway and remote access at the same time?

Back 42

Yes

NOTE:

In some cases both solutions may be required

Front 43

What are the options for Cisco Unified Border Element Media.

Back 43

• Media Flow-Through
• Media-Flow-around

Front 44

What does CUBE act as in Media Flow-Through?

Back 44

CUBE acts as a true B2B user agent

Front 45

How does the signal work in Media Flow through?

Back 45

Signaling and media is terminated, interpreted and re-originated.

Front 46

When is Media Flow-Through recommended

Back 46

When CUB is used as an SBC for PSTN Connectivity.

Front 47

What is SBC?

Back 47

Session Border Controller (SBC)

Thisis a device regularly deployed in Voice over Internet Protocol (VoIP) networks to exert control over the signaling and usually also the media streams involved in setting up, conducting, and tearing down telephone calls or other interactive media communications.

Front 48

In media Flow-around where is signaling terminated?

Back 48

It is terminated at the CUBE

Front 49

In Media Flow-around how is media passed?

Back 49

Media by-passes CUBE and flows directly between the end-points

Front 50

When is Media Flow-around recommended?

Back 50

Recommended to be used only if the CUBE is deployed within an Enterprise network to connect different PBX vendors

Front 51

What does preferred Architecture provide?

Back 51

It provides Prescriptive design guidance that simplifies and drives design consistency for Cisco Collaboration deployments.

Front 52

Preferred Architecture can be used as a design base for _________________?

Back 52

Any customer using modular and scalble approach

Front 53

Collaboration Architecture is broken int four sub-systems

Back 53

• Call Control
• Conferencing
• Edge
• Applications

Front 54

What are the two types of CVD's?

Back 54

Cisco Validated Design

• Technology Guides
• Solution Guides

Front 55

What is SRND?

Back 55

Solution Reference Network Design

1,200 page comprehensive document covering network, endpoints, and all UC applications,

NOTE:

These focus on design considerations and guidlines

Front 56

What is CASI?

Back 56

Cisco Architecture Simplification Initiative

Internal document covering Video Endpoints, CUCM, VCS, On-prem Conferencing and Edge. Focus on prescriptive recommendations.

Front 57

What are product configuration and deployment guides.

Back 57

Step by Step instructions for deploying specific products or solution.

NOTE:

These are updated with each software release.

Front 58

What do we need to know in order to select a gateway?

Back 58

• Traffic Patter, Traffic Volume
• Busy Hour, Business Profile
• GW deployment model
• GW capacity
• GW features that affect capacity

Front 59

When using call control, what is the backup service at remote sites that ensures high availability called?

Back 59

Cisco SRST

Survivable Remote Site Telephony

Front 60

What is SRST?

Back 60

Survivable Remote Site Telephony

SRST provides basic IP telephony backup services so that IP phones can fall back to the local router at the remote site when connectivity is lost. SRST takes advantage of existing Cisco IOS

Front 61

What do the software features of SRST provide?

Back 61

Survivable Remote Site Telephony

Software features to provide basic telephony services such as off-net calls to 911, calls within a remote site, or calls between sites through the public switched telephone network (PSTN).

Front 62

__________ resources are used on Cisco ISR routers for ad-hoc conferences and for renezvous conferences.

Back 62

PVDM

Packet Voice Data Module

Front 63

What is a PVDM?

Back 63

Packet Voice Digital Signal

This is a hardware module that provides digital-signal-processor (DSP) resources to the system.

Front 64

What does DSP do for collaboration services?

Back 64

Digital Signal Processor

The DSP resources on a PVDM module provide collaboration services including voice sessions, transcoding sessions, conference sessions, and video.

Front 65

What are 3 other names for Rendezvous conferencing?

Back 65

• Meet Me
• Static
• Perminent

Front 66

What is Rendezvous Conferencing.

Back 66

This is a dedicated service for conferences. They can hold more participants then standard multi-site conferences.