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21 Cards in this Set

  • Front
  • Back
Accounting
Tracks all financial activity.
Human Resources
Finds,hires, and trains ppl and handles matters such as sick leave and retirement benefits.
Research
Identifies, investigates, and develops new products and services.
Marketing
Handles planning, pricing, promoting, selling, and distributing goods and services to customers.
Production
Takes in raw materials and ppl work to turn out finished goods or services.
Supervisors
Manage and monitor the employees or workers, whose who actually produce the goods and services.
Middle Management
Deal with control, planning (tactical planning), and decision making. Implement long term goals.
Top Management
COncerned with long range planning (strategic planning). Plan future growth and direction of organization.
Information Flow
Top (vertical, horizontal, and external)
Middle (vertical and horizontal)
Supervisory (vertical)
Transaction Processing System (TPS)
Records day to day transactions such as customerorders, bill, inventory levels, and production output.
Management Information System (MIS)
Summarizes the detailed data of the transaction processing system in standard reports for middle level managers (ex- weekely sales)
Decision Support System (DSS)
Provides a flexible tool for analysis. Helps middle analyze wide rnage of problems (ex- trends outside organization)
Executive Support System (ESS)
-aka Executive Info System (EIS)
Presents info in highly summarized form. Helps top managers to oversee operations.
Info Systems Pyramid
-ESS
-DSS
-MIS
-TPS
6 Activities of Accounting TPS
1. Sales order processing (customer requests_
2. Accounts receivable (records money recived from or owed by customers)
3. Inventory and purchasing (records number of each part or finished good in warehouse)
4. Accounts payable (money company owes its suppliers)
5. Payroll (employee paychecks)
6. Gender ledger (foregoing transactions)
Income Statements
Company's financial performance (income and expenses)
Balance Sheet
Overall financial condition of an organization (assets and liabilities)
What do MIS produce?
1. Periodic reports (produced in regular intervals)
2. Exception reports (call attention to unusual events)
3. Demand reports (produced on request)
4 Parts of a DSS
1. User (makes decision)
2. System software (the operating system)
3. Data (internal and external)
4. Decision models (give analytical capability)
Decision Models
1. Strategic (top level for long range planning)
2. Tactical (middle level for controlling work)
3. Operational (lower level for accomplishing daily activities)
Systems to Support Info Workers
1. Office automation systems (support data workers)
2. Knowledge work systems (support knowledge workers)