Chuck Wright Pmp Study Group - Chapter 9

Front 1

What are some additional formats of a RAM that you can use to document team member roles and responsibilities?

Back 1

1) Hierarchical-type charts

2) Matrix based charts

3) Text Oriented formats

4) Other sections of the project management plan.

Front 2

What are some of the organizational process assets that can influence the Develop Human Resource Plan process?

Back 2

1) Organizational standard processes and policies and standardized role descriptions.

2) Templates for organizational charts and position descriptions

3) Historical information about the organizational structures that have worked in previous projects.

Front 3

What else does the staffing management plan show besides when and how team members will be released?

Back 3

Training needs, recognition and rewards, and regulation or contract compliance.

Front 4

On which factors is the legitimate or formal authority of the project manager based?

Back 4

Position or formal authority in the organization.

Front 5

Which factors contribute to the project manager's referent authority?

Back 5

1) The project manager's personality.

2) References by the project manager to the support and authority of someone higher in the organization

3) Respect the team members have for the project manager.

Front 6

What is Maslow's Hierarchy of needs theory?

Back 6

Maslow defined five basic human needs, which he arrranged in a pyramid. He stated that lower level needs must be fulfilled before a person can move up to the next level. Once needs are satisfied at a particular level, those needs no longer motivate the individual, and the person progresses to the next step. According to Maslow, the five levels of needs are basic physical needs, safety and security needs, social needs, self-esteem needs, and self-actualization needs.

Front 7

What is the Expectancy Theory of motivation?

Back 7

People are motivated if they expect to see a positive outcome. They will be motivated and remain productive as long as the reward meets their expectations, they believe the reward is strongly tied to their behavior, and they are capable of doing the work requested. This theory states that people will live up (or down) to what you expect of them.

Front 8

What is Ouchi's Theory Z?

Back 8

Ouchi's Theory Z is based on the Japenese style of participative management, which gives workers a large amount of freedom and trust, and assumes that workers are motivated by opportunity, advancement, and a sense of commitment.

Front 9

Why is the Manage Project Team process more complex in a matrix organization?

Back 9

Because the team members loyalties and accountabilities are split.

Front 10

What does "confronting" mean in the context of conflict mangement?

Back 10

Solving the problem

Front 11

What is a project organization chart?

Back 11

A graphical depiction of team members and their hierarchal report relationships

Front 12

What is co-location?

Back 12

Physically locating all or most team members in the same location to allow them to work more effectively together. Also called a "tight matrix"

Front 13

What is representative authority?

Back 13

Authority that is granted to an individual by a group.

Front 14

What is McGregor's Theory X?

Back 14

Theory X assumes people are generally lazy and will avoid work unless threatened. They require constant supervision, have no ambition, and require control to work effectively. Theory X managers believe people are motivated by punishment or money.

Front 15

What are the 4 elements of the Situational Continuum model?

Back 15

1) Tell or direct: The project manager tells the team or a subordinate what to do.

2) Sell or coach: The project manager guides or leads through creative questioning

3) Participate: The project manager works with the team or subordinate to lead them

4) Delegate: The project manager delegates work or issues to the team or subordinate.

Front 16

What is the new view of conflict?

Back 16

Conflict is necessary, can be beneficial, allow the team to grow and come up with more creative project solutions, and is best resolved by the team members and their immediate manager.

Front 17

Which conflict resolution techniques are note in the PMBoK?

Back 17

1) Withdrawing / avoiding

2) Smoothing / accomodating

3) Compromising

4) Forcing

5) Collaborating

6) Confronting / problem solving

Front 18

What are enterprise environmental factors that can influence the Develop Human Resource Plan process?

Back 18

1) Organization, culture and structure.

2) Existing human resources

3) Personnel administration policies

4) Marketplace conditions

Front 19

When determining project roles and responsibilities, what do you need to define?

Back 19

1) Role

2) Authority

3) Responsibility

4) Competency or qualification

Front 20

What type of theory is used to describe the manner in which individual resources, teams, and entire organizational units behave?

Back 20

Organizational theory

Front 21

What is a war room?

Back 21

A room set aside for the project's use when team members are located in separate facilities; a common approach to co-location of the project team.

Front 22

What is referent authority?

Back 22

Authority that is inferred to the project manager by the team members.

Front 23

What is the view of the PMI regarding the confronting / problem solving method of resolving conflict?

Back 23

It is a win-win strategy and is the preferred conflict resolution method.

Front 24

In a matrix organizational structure, whose responsibility is it to manage the dural reporting relationship effectively?

Back 24

The project manager's

Front 25

What is meant by a situational continuum in leadership theory?

Back 25

That project managers adapt their leadership style based on the job maturity of the team members

Front 26

According to the "Achievement Theory, which 3 needs motivate people?

Back 26

Achievement, power, and affiliation

Front 27

According to Maslow's Hierarchy of Needs, what is true about a person's level in the hierarchy?

Back 27

It is constantly changing, moving up and down, depending on external circumstances.

Front 28

In which Process Group is team building typically shown?

Back 28

Executing

Front 29

What is the belief on which the project manager's reward authority is based?

Back 29

That the project manager can issue rewards

Front 30

According to the PMBoK, the staffing management plan helps project managers deal with planning related to which type of resource-related issues?

Back 30

1) Staff acquisition

2) Timetable

3) Staff release plan

4) Training needs

5) Recognition and rewards

6) Compliance

7) Safety.

Front 31

What kind of information does the "human resource plan" provide to the project manager?

Back 31

Guidance on how human resources should be defined and brought on to the project, along with how the resources should be managed controlled and eventually released from the project.

Front 32

Which type of chart is frequently used to outline project roles and responsibilities?

Back 32

RAM (responsibility assignment matrix)

Front 33

Where does informal and formal networking take place?

Back 33

Within an organization, industry or professional environment.

Front 34

What are some components of the human resource plan?

Back 34

1) Roles and responsibilities

2) Project organization charts

3) Staffing management plan

Front 35

The Acquire Project Team process involves getting the human resources assigned to the project. What is the project manager's responsibility in this process?

Back 35

1) Identify the appropriate personnel

2) Document the skills or knowledge needed

3) Neqotiate with functional managers and other project managers for the desired resources

4) Assign the project staff

5) Creat a team directory.

Front 36

Which tools are involved in the "Develop Project Team" process?

Back 36

1) Interpersonal skills

2) Training

3) Team-building activities

4) Ground rules

5) Co-location

6) Recognition and rewards

7) General managment skills

Front 37

What is team building?

Back 37

Getting a temporary group of people together and getting them to work together.

Front 38

What does proper Human Resouce Management mean?

Back 38

Making effective use of everyone involved with the project, including the project team, sponsors, customers, contractors, and other stakeholders.

Front 39

Name the stages of "Team Development"

Back 39

1) Forming

2) Storming

3) Norming

4) Performing

5) Deforming

Front 40

According to Herzberg's Hygiene Theory, what are the 2 factors that contribute to motivation?

Back 40

Hygiene factors and motivating factors

Front 41

According to PMI, what are some sources of conflict?

Back 41

Scarce resources, scheduling priorities, and personal work styles.

Front 42

What is involved in the Manage Project Team Process?

Back 42

1) Tracking team members performance

2) Dealing with conflict

3) Handling changes and issues by both the project manager and the team

Front 43

What is McGregor's Theory Y?

Back 43

Theory Y assumes that people want to achieve, are creative, will work on their own, and will do a good job given the right motivation. Theory Y managers believe in participative management, providing support, and showing concern for their teams.

Front 44

What does Herzberg's Hygiene Theory say about the Hygiene factors?

Back 44

It states that if the hygiene factors are met, people are neutral, but not motivated. Poor hygiene factors are demotivating, but improving hygiene factors typically will not increase motivation.

Front 45

What is the purpose of the "war room"?

Back 45

Serves as a common meeting room where team members can exchange information

Front 46

Which factor enables the project managers expert authority to influence stakeholders?

Back 46

The project managers knowledge or expertise in both project managment and techincal areas

Front 47

What are the HR responsibilities of the project manager?

Back 47

1) Creating role and responsibility assignments

2) Developing a staffing management plan

3) Publishing an organizational chart

4) Creating job descriptions

5) Identifying and fulfilling training needs

6) Negotiating for team resources

7) Creating a team directory

8) Identifying and providing team-building activities

9) Providing input to project staff performance appraisals

10) Managing meetings.

Front 48

The PMBoK notes that special consideration should be given to the process of releasing resources once their project work is complete. Why?

Back 48

To lower costs by better defining when and how team members will be released, as well as to help with team member uncertainty about their future after the project.

Front 49

What types of activities are involved in networking?

Back 49

Meetings, correspondence, and informal conversations.

Front 50

What information does the RAM show?

Back 50

Who is responsible to do the work (but not when the work should be completed).

Front 51

What are the 4 process of Project Human Resource Management?

Back 51

1) Develop Human Resource Plan

2) Acquire Project Team

3) Develop Project Team

4) Manage Project Team

Front 52

What is the belief on which the project manager's penalty or punishment authority is based?

Back 52

That the project manager can inflict unpleasant consequences.

Front 53

Which process is concerned with improving the competencies, team interaction, and overall team environment to enhance project performance?

Back 53

Develop Project Team Process

Front 54

What are the two "agents" in Herzbergs theory of motivation?

Back 54

1) Hygiene agents - Do nothing to motivate. Abscense actually de-motivates

2) Motivating agents - Elements that motivate people to Excel

Front 55

What is the process of tracking team member performance, providing feedback, resolving issues and managing changes to optimize project performance?

Back 55

Manage Project Team Process.

Front 56

Co-location is associated with what type of structure?

Back 56

Projectized

- Co-location improves communication & productivity.

- Projectized organization - The Project Manager has a lot of independence & authority.

- Co-location moves loyalty from the functional team to the project team.

Front 57

Describe a "Tornado Diagram"

Back 57

This is a bar chart where data categories are listed vertically instead of horizontally. The largest group of data is at top. The "Tornado Diagram" is related to sensitivity analysis.

Front 58

Describe "workarounds"

Back 58

workaround are unplanned responses to risk.

Front 59

What is the most common method to accept risk?

Back 59

Contingency Plans. "Fall Back" & "Back Up" plans are examples of contingency plans. These are used if the first contingency does not work.

Front 60

What is the formula for "Communication Channels?"

Back 60

(N(N-1))/2

Front 61

What is the output of "Acquire Project Team?"

Back 61

Project Staff Assignments

Front 62

Who is responsible for assisting the Project Manager with problems related to team members performance?

Back 62

Functional Managers

Front 63

Describe "Issue Logs"

Back 63

This is a written log that documents the persons responsible for resolving specific issues by a target date for the stakeholder.

Front 64

Describe "Zero Sum Awards"

Back 64

These are Win / Loose awards. For example, only a limited number of project team members can achieve "Team member of the month" awards. These type of awards may not cost any money.

Front 65

Describe Maslow's Hierarchy of Needs.

Back 65

1) Rest periods, adequate compensation fulfill phsiological needs which is the lowest level.

2) Safe working conditions can satisfy safety and security needs.

3) Creative work can satisfy the self-actualization needs.

4) A friendly coworker can satisy the social needs.

Front 66

List several Managing Conflict Needs.

Back 66

1) "Smoothing" involves emphasizing area of agreement and avoiding points of disagreement.

2) "Collaborating" involves incorporating multiple ideas and viewpoints into a solution.

3) "Withdrawing" involves "pulling" away from a conflict.

4) "Forcing" involves making "others" do it things your way.

5) "Consultative" is a leadership style that may be interpreted as "providing lip service."

6) "Autocratic" is a style where the project manager makes a decsion without input from others.

Front 67

What types of items should be included in a "staffing management plan?"

Back 67

1) Staff acquisition

2) Time Tables

3) Release Criteria

4) Training Needs

5) Recognition and Rewards

5) Compliance and Safety.