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21 Cards in this Set

  • Front
  • Back
What are the elements of effective communication?
Respect
Peparation
Control
What is respect in communicaiton?
Recognize that all parties have a great deal of poer to conrtol the outcome.
What is preparation in communication?
Continue to learn how best to approach situation. Acquire skills necessary to harness the power.
What is control in communicatin?
the ability to function within predictable boundaris. Develop strategies to rduce emotion and encourage problem solving, approch situation by listenin, be
What is connection in communication?
Interconnectin minds; seeking to plant ideas and thoughts into others.
What are the four important elements of Communicatin?
Influence
Information
Meaning
Symbolic
What is Influence in communicaiton?
changin someones values, beahvior or attitudes
What is information exchange in communiction?
mutual influence with meanings attached
What are the elements of the system?
Communicatos, channels, the messages, the noise, the impact, context and culture
Communcators
person doing the communicating,
1. Consider the goals of communcator
2. all have filters that information received
Channels
method you use to communicat
Important characteristics
1. can either be broad or narrow
Broad channel
Carries alot of information using most of the five senses
Narrow channels
carries much less infor. use only one sense
Can ause channel manipulaton
Message
the content of the communication
Features of communications
1. comm. must pay attention tot verbal an nonverbal messages.
2. Focus on the content and relation aspects of messages
Noise
any thing that distracts from the message
Impact
have the abitlity of significant of insignificant impacts.
Context
environment in which the communication takes place. can cause change in delivering message
Culture
all behaviors are based on cultural perspective. Consist of share valuse individuals express.
Encode
to decipher the messages