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11 Cards in this Set
- Front
- Back
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ISO (International Organization for Standard Project Quality) quality |
Project quality as “the degree to which a set of inherent characteristics fulfils requirements
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other benefits of project quality
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Conformance to requirements: The project’s processesand products meet written specifications A product can be used as it was intended |
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What is Project Quality Management
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Project quality management ensures that the projectwill satisfy the needs for which it was undertaken with these processes |
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Project Quality Management Processes
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PROCESSES Planning quality management: Identifying which qualitystandards are relevant to the project and how to satisfy them; a metric is a standard of measurement ◦Performing quality assurance: Periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards ◦Performing quality control: Monitoring specific project results to ensure that they comply with the relevant quality standards |
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Implies the ability to anticipate situations andprepare actions to bring about the desired outcome◦ Features are the system’s special characteristics thatappeal to users System outputs are the screens and reports the systemgenerates Performance addresses how well a product or serviceperforms the customer’s intended use Reliability is the ability of a product or service to performas expected under normal conditions Maintainability addresses the ease of performingmaintenance on a productInformation Technology Project Management, Eighth Edition10
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Important to prevent defects by: Important to prevent defects by: Training and indoctrinating people in quality Planning a process that ensures the appropriate outcome - Book Information Technology Project Management Features are the system’s special characteristics that appeal to users |
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Planning Quality Management
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Implies the ability to anticipate situations and prepare actions to bring about the desired outcome ◦
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Scope Aspects of of IT Projects
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Functionality is the degree to which a system performsits intended function Features are the system’s special characteristics thatappeal to users System outputs are the screens and reports the systemgenerates Performance addresses how well a product or serviceperforms the customer’s intended useReliability is the ability of a product or service to performas expected under normal conditions Maintainability addresses the ease of performingmaintenance on a product |
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Project managers are ultimately responsible forquality management on their projects
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Quality Assurance (resources in addition) |
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Quality assurance
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Quality assurance includes all the activities related to satisfying therelevant quality standards for a project
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Goals for Quality Assurance
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quality assurance is continuous quality improvement. Kaizen is the Japanese word for improvement or change for the better Lean involves evaluating processes to maximize customer value whileminimizing waste Benchmarking generates ideas for quality improvements by comparingspecific project practices or product characteristics to those of other projects or products within or outside the performing organization A quality audit is a structured review of specific quality managementactivities that help identify lessons learned that could improve performance on current or future projects |
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Kanaban
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FIVE CORE PROPERTIES: Visual workflow Limit work-in-process Measure and manage flow Make process policies explicit Use models to recognize improvement opportunities |
