Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
16 Cards in this Set
- Front
- Back
|
Communication |
The process by which information is exchanged between individuals through a common system of symbols, signs, or behavior. |
|
|
Sender |
The person initiating a communication |
|
|
Encode |
The translation of ideas into words |
|
|
Medium |
The way that a sender's message is conveyed |
|
|
Receiver |
The person who a message is intended to reach |
|
|
Decode |
The process of assigning meaning to a received message |
|
|
Noise |
Anything that interferes with or distorts the message being transformed |
|
|
Filtering |
The distortion or withholding of information to manage a person's reactions |
|
|
Selective perception |
The personal filtering of what we see and hear to suit our own needs |
|
|
Information overload |
What occurs when the information processing demands on an individual's time to perform interactions and internal calculations exceed the supply or capacity of time available for such processing |
|
|
Grapevine |
The informal gossip network within a given organization |
|
|
Semantics |
The meaning of a word or phrase |
|
|
Jargon |
A specific set of acronyms or words unique to a specific group or profession |
|
|
Storytelling |
A narrative account of an event or events |
|
|
Crucial conversations |
Discussions in which the stakes are high, opinions vary, and emotions run strong |
|
|
Public relations |
Professionals who create external communications about a client's product, services, or practices for specific reviews |
